Jackrabbit Music

Pros: Flexibility choosing specific students and families to communicate with. Ease of use.

Cons: Would love a more comprehensive instrument lending system rather than using store items as a work around.

Pros: The ability to organize our family information and communications.

Cons: Sometimes reporting isn't the most intuitive.

Pros: Jackrabbit allows us to easily track our students in our classes, and has helped us ensure that our enrollment reaches its maximum total for each class.

Cons: The email client for sending out email messages has, in some cases, proved difficult as we try to send out branded emails to our student families. So much is dependent on using images and dynamic text in emails now and that has limited us in some respects.

Pros: Jackrabbit works well as a basic CRM, but is especially good at keeping our lesson scheduled intact and for recurring billing.

Cons: I'm not sure what the annual downtime is, but there have been a few outages throughout the year - maybe two or three each year.

Pros: Jackrabbit Music have a great quality database with all the features we need which cuts down on administration labour - such as billing, pro rata, automatic reminder emails to customers, book your own makeup classes. The other amazing feature is the detailed reports available that are completely customisable.

Cons: Just a few of the American language, spelling and back to front dates. We are an Australian customer and it hasn't been fully switched to the way we do things in Oz.

Pros: It’s easy to use and access the data base

Cons: Tuition post is tedious and not automatic. Recently, we’ve been having problems adding new staff. Repeating Costumers are not being asked to update their info at registration, which causes issues

Pros: I like the ease of finding each student and their class.

Cons: When it opens a new tab for every button you click.

Pros: I like how it was easy to navigate. I can find everything in need on one page.

Cons: I find it hard to find the staff & faculty login.

Pros: All of the reports that can be easily run

Cons: Sometimes that reports aren't consistent - although we've noticed improvement for sure in this area.

Pros: We have come back to Jack Rabbit Music after leaving for a year to try different software. Big regrets! So we are back! We find it cuts down our admin time so much with its automation and we missed the reports which are so good.

Cons: That it's based on Active student count so we have to filter and monitor our lists every few months.

Pros: It is a very robust management system at a very reasonable cost. The support team is very responsive, and they are constantly coming out with improvements and new features.

Cons: I wish they had an inventory management system for our marching band uniforms. I also wish the reporting were more robust.

Pros: The great technical support. Also the way so much information is consolidated in the view, including family information, transaction information and enrollment information.

Cons: Trying to generate reports. The fact that JR TA is not versed in SafeSave and we need to deal with them directly. Having more of a liaison with SafeSave would be helpful.... just to streamline things when there are questions, or reports are needed.

Pros: Jackrabbit is easy to use, versatile, and robust

Cons: Jackrabbit has a slow response time to software changes

Pros: People can register themselves and pay for classes all online/through their account. I can easily email one class or a number of classes at the same time. I can search for and email students by class history, age, town, et.

Cons: I cannot create classes that are every other week or monthly in a batch, I have to individually create them. When classes are prorated, families/customers don't see the prorated amount until it is in their cart. I feel this deters people from signing up if they think they have to pay the full amount.

Pros: Uptime, Jackrabbit is very reliable it rarely goes down

Cons: Jackrabbit is horrible for private one on one lessons. And they keep messing with things, once you find a way to use it for your business the change things and you’re starting all over. It’s constantly frustrating

Pros: Excellent class management system and helps us keep organized as we grow.

Cons: Private lessons could be easier to manage. We make it work but it’s not simple.

Pros: Easy to schedule and see payroll and updates with schedule changes.

Cons: I can’t see makeup credits for my students. Only the administrator can see it.

Pros: The quick customer service! So friendly and helpful.

Cons: The difficulty in finding what I need to do, and the lack of features that my program needs to be effective

Pros: It is extremely easy to use. It helps me manage everything in one place.

Cons: Nothing at all. I love every part of it

Pros: I like the fact that Jackrabbit can export to excel and can house all student info and has attendance options.

Cons: I do not like the format and layout. It is not user friendly and it does not make sense. It is really hard to navigate Jackrabbit.

Pros: The functionality of keeping family information and the history of payments, classes, and emails all in one.

Cons: After reading an email from the listed email titles, it goes back to the first page instead of the page where you left off, so you need to find that page again.

Pros: Easy to create classes and modify them, easy to submit absences and makeups, easy to ring sales and add items to inventory

Cons: We desperately need inventory tracking that includes serialized items as well as cost and price changes, when items are received and sold, etc.