Udio

Pros: Quick response time from customer support

Cons: Not understanding the various class cancellation options.

Pros: [sensitive content hidden]! The customer service at Udio is amazing, from the onboarding process to the ongoing support. We love her step by step videos and quick response time. The system is easy to use. It makes sense & you can quickly navigate your way around it. The reporting is fabulous and can really quickly identify issues with numbers & figures.

Cons: We can't wait to see the APP for parents An easier way for the team to mark achievements. Schedule View - love easier way to see lane view for an afternoon/weekend shift

Pros: interface de paiement claire et tableau de bord connectable

Cons: chargement lent et personnalisable sur deux appareils pour un service approprié

Pros: The biggest pro for me has been the local support, in the same time zone. The support has been fantastic so far. Not more staying up until 10pm just to speak to someone from the company (this was the case with the last software I was using). I generally get an answer within a day and this is either by way of a video specifically answering my questions or a zoom catch up. Amazing!

Cons: There’s not much bad to say… I am definitely looking forward to the app when it arrives.

Pros: In order to automate fee collections and invoice generation, Udio seamlessly integrates with payment gateways. This removes the need for manual payment processing and lowers the possibility of late payments.

Cons: For some businesses, Udio's pricing structure may not be clear and can be complicated.

Pros: What I liked the most about Udio is it's user friendly interface making every tasks such as chapter scheduling, tracking bookings, payment procedures and many more, easier and doable. Theres features are very flexible and I can cancel my booking anytime.

Cons: We have enjoyed using this software and didn't know face any cons while using.

Pros: Udio is the most user friendly program I have ever come across. It's easy to use and understand, the simplicity is great.

Cons: Ideally, it would be nice to go to a class and just be able to change the name of it as opposed to moving every child out making a new class and then moving every child back in.

Pros: How easy it is to use, Also show customers how to use. Much easier and friendlier than Links.

Cons: No App and we need to be able to delete Peoples profiles. E.g, a customer may put their child's name 10 times. Being able to delete 9 of them. it would help hugely.

Pros: Very easy to use software. Everything is in one place and can access all relevant information. Management side of things is great and always finding new ways to increase efficiency

Cons: Sometimes when an update occurs, the ‘confirm’ button switches sides and for some bookings it is on the left but others on the right. I feel as though all ‘confirm’ buttons should be on the same side to avoid mistakes

Pros: Udio is an effective tool for our business to run efficiently and professionally, giving staff the flexibilty to perform multiple tasks at once and create instant changes which allows for better communication with our customers, as well as giving customers the chance to perform many functions themselves as well.

Cons: While Udio is very efficient for the regular booking process, which is the main part of our business, there are a few functions which take too many steps to complete the booking process for the not so regular sessions

Pros: This is an easy system to learn & use. It assists with maintaining relevant class numbers & advises staff of their class lists

Cons: Not a lot. It can be slow in loading sometimes.

Pros: Udio is an intuitive system that all our staff find easy to use. The excellent reporting functions allow the team to manage 15 swim schools from 1 central location. I can view our bookings, cancellation, class occupancy, takings and outstanding fees, just to name a few, from the reporting suite. All the reports can be exported to excel, making adding the figures to our financial reports easy.

Cons: We would like an udio app, this would improve customer to access the udio portal. I do believe this is currently in the development pipe works, so looking forward to seeing it.

Pros: Product is user friendly and easy to navigate.

Cons: More report tools: E.g: Duplicate account report, Teams reporting tool, ability to adjust invoice part way through the month ( instead of crediting account)

Pros: The ease to manage, create and change lesson times in accordance to need.

Cons: Being able to view the average class students have had in a particular class as an overview.

Pros: It has made a massive change to my life as the sole administrator in the swim school. It has a lot of flexibility that other systems don't offer.

Cons: No product is going to fit exactly how you run your business but this one is pretty close.

Pros: The easiness of the process for a customer from registration to payment

Cons: The exceptions, the features that are not used, the fact you cannot change the name of a class without creating a new one and deleting the old one, the lack of info on some reports (outstanding payments has no emails - yes i know we can use udio emails but my customers don't like this). I wish it was more flexible. And the fact it's only in English.

Pros: The customer service is unmatched. Udio solves most of the problems we have and easily manages the swimming school for its size.

Cons: I think the user-end dashboard could be improved. More flexibility and options around features.

Pros: -The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out. -Overall usability of the software, easy to navigate and well structured. -There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move.

Cons: -The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well. -Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised. -Credits being applied to a facility instead of the billing account. -Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets.

Pros: Easy to use and tracking. Able to customised according to our want

Cons: Parents information and contact are accessible to swim teacher which are not required and p&c

Pros: Udio is simple to use, straightforward, and effective. Bookings, evaluations, billing, lesson planning, timetabling, and parent reporting are all done through the system. The monthly reports are excellent, and they take into account our requests and take appropriate action.

Cons: The software doesnt allow us to notify with text messages. This creates a communication gap due to last minute cancellations

Pros: I loved that the parents of our members can set ups their own account. Another company we had previously signed up to, explained that we needed a spreadsheet of memes so that we could add them all at our end. This was extremely time consuming.

Cons: It would be nice if there was an actual app to sign into but this is not essential.

Pros: As a successful CRM program, we provided instant access to our customers from a single place in the dance club we opened.

Cons: Sometimes it slows down a lot and can make work difficult.