iClassPro

Pros: $8f

Cons: I was extremely pleased with the software. I have no complaints or cons. If anything, I know I didn't use it to its fullest. I would recommend gym owners to designate time each month to the software to get the most out of it.

Pros: What I like most about iClassPro is that it empowers customers to manage their own accounts independently.

Cons: What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult."

Pros: iClassPro has been a game-changer for our gym! The value for our money is unbeatable as it gives us everything we need to run efficiently in one software platform. Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly. Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule. It’s the best investment we’ve made for our business!

Cons: The Autopilot automations have saved me so much time. I’m hoping to see even more automations added in the future and look forward to the continued growth of this feature.

Pros: What I like most about IClass Pro is how streamlined and reliable the system is. It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier. It is user friendly for both staff and parents, and the customer support has always been responsive and helpful

Cons: Some of the setup and customization features can feel a little overwhelming at first. Once everything is configured, it runs smoothly, but it does take some time to fully understand all the capabilities and reports.

Pros: I love how all of the features are really straight forward and user friendly. It has simplified our registration process and has made class sign ups a breeze for our customers. I additionally love the attendance tracker and profile picture feature.

Cons: Creating pricing schedules for camps and clinics can be challenging. The email blast options could use some work. As emails are commonly used, that feature could use its own tab or section on the staff portal.

Pros: Helping operate 4 different location's enrollments, class inventory & athlete attendance alongside tracking customer retention in ONE place is aWEsome! Printing usable reports on the back side with the ability for customers to view live enrollments/availability on our website is invaluable! THANK YOU ICLASS!

Cons: 1/. I will be looking into the iClass payroll system THIS month! Although WE just revamped our process... I am interested in learning HOW the iClass structure aligns with current staff schedules, the ability to ADD extra team practices & staff meetings for hourly employees! 2/. I am interested in a "document upload portal," to the family account! SPECIFICALLY a secure place for doctor's documents/parent notes/emails/ etc. that can be accessed by staff & leadership securely (EX: Doctor's activity restriction/clearance & important parents emails/text message screenshots)! 3/. Sending MASS EMAILS from an iPhone seems to be a very hard process in iClass... specifically using the font updates & document attachment options! Will you help?

Pros: The customer Service is amazing, and the features are always increasing. I love that we can chat, and email! I love the search feature, and the new audit log on the families.

Cons: I cant print a calendar :) Some of the reports are hard to set, to get consistent information. I also would love to set hours for staff that doesnt tie to a class.

Pros: The staff is friendly and professional and will answer any question I may have to help me understand the Iclasspro program.

Cons: The thing I least about ICP is that you have to pay for birthday parties. This should be part of the program.

Pros: I really like a number of the features (like skill charting, for one) - but I truly LOVE the great customer service! It's not just the best in the industry - it is, quite simply, the best! At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call.

Cons: Every now and then, it logs me out when I don't want to be logged out. I(t's a minor inconvenience, and well worth tolerating in comparison with all the good features about this service and this company.

Pros: Easy to use, AMAZING customer service, I love that they try really hard to integrate customers request into the system.

Cons: I wish they lived closer so we could hang out LOL Love yall I dont have anything to complain about.,,,,

Pros: iClassPro has simplified our client servicing, streamlined our front desk operations, and we are loving it! IClassPro's Customer Service with technical questions has been great as well.

Cons: We cannot add substitute teachers to camps. I am hoping we will get an enhancement soon to allow this.

Pros: Ease of use for scheduling and creating new accounts. Making new families, enrolling them, scheduling makeups all of that is very simple and straightforward

Cons: I wish there were more customization options for reports. For example, an option to only pull all active classes families are enrolled in rather than having to search for active classes within a date range. More customization for pulling reports from students, families, class tabs. The ability to pull any kind of report into the 4 offered formats. Also, for the roll sheets tab specifically, being able to have specific times selected for presets so thatyou dont have to change them everytime would be amazing. Recently, a change was made to add a captcha to the office portal when entering payment information without any advanced notice and without any notice after the change occured. With a high volume business, this adds a lot of unnecesarry time to an otherwise simple process.

Pros: I love how easy it is to set up classes and provide information to my clients.

Cons: I was a little upset when they started to charge for the use of appointments.

Pros: How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient.

Cons: Frequent site crashes or lags which do not allow us to continue utilizing the site or the features.

Pros: I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy.

Cons: I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years.

Pros: great client management software, quick customer support, constantly listening to their clients to add new and improved features

Cons: Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program. Also wish we could use makeup tokens across different programs like camp and not just classes.

Pros: Ability to manage everything from enrollment to payments

Cons: Cumbersome skill tree process, I need another lesson, maybe I’m missing something.

Pros: The the emails sent to parents through iClass can be seen as read or unread.

Cons: Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.)

Pros: Love the Parent portal where families can access assessment outcomes and news. It's one of the main reasons we moved across to ICP. They are proactive in helping whenever we need and are welcoming of any feedback. The uniform shop is really good too. Easy to integrate into website and customise headings. Most of the reporting and customer financial set up is pretty good. It covers the basics of what any studio / club would need.

Cons: Would like more detailed reports for assessments, trials and conversions. As well as financial reports that can break down which families are on what payment structure and help us project ahead for budgeting purposes. Would be good to have a feature for customers to enter their government voucher number upon enrolment so make the systems more automated. Would love to see ICP use a timetable view instead of list view for website integration.

Pros: Great for setting up classes and for monthly billing of customers.

Cons: The appointments function needs to have more functionality - we use another app for customer self service booking for our services that need that functionality.

Pros: Everything is in one spot. Most reports are already set up for you

Cons: Having to go out of screens to find out information and then go back in instead of being able to click within the screen you are in. E.g. In a student's file and parent's ask a question about another class and you have to leave what you are doing with them to find the information and then come back in - so time consuming

Pros: iClassPro is probably the most intuitive software I have used. Most, if not everything, is labeled well or has easily understood symbology. Any kind of creation or editing is easy and can be done in mass as well. The couple of times I've found bugs or things not work the way I thought it should, the issues were resolved quickly.

Cons: There are some intricacies that are a mild frustration to get around, but I think this is usually just for our use case.