Jane

Pros: The platform offers most everything I could need to help me run my business ethically and efficiently, and the team is fantastic to work with.

Cons: I wish that there was a better annual discount, especially for individuals who are in the process of launching their business.

Pros: Ease of use simplicity with all the trimmings Reports are accessible Not very expensive so it makes life as an owner that much better.

Cons: Too early to say but I would like to see a way as owners, where the admin is screened from checking out the total earnings, total clinic income, payouts, etc as this should be private, for the owner's eyes only.

Pros: User-friendly tool for booking and managing appointments. Nice calendar view that allows you to book by appointment type or practitioner.

Cons: When booking same-day appointments, many businesses require you to call them rather than booking via Jane.

Pros: Use it as a client and it is really easy to set up and manage appointments and scheduling. Love the waitlist feature that you can use

Cons: Nothing. The platform is easy to use and can be used on phone and computer. No major glitches found in using.

Pros: Jane has been very communicative and easy to work with! Supportive for all of my questions and a big help for my clinic start-up endeavour.

Cons: I have nothing big that I can think of for what I like lease about Jane. Everything so far has met or exceeded my expectations.

Pros: Great EHR. They are constantly collecting and implementing feedback from providers and always pretty quick to get on the phone for support.

Cons: Billing statements need work where insured patients are concerned, but other than that I have no complaints.

Pros: -Excellent, responsive communication from CSRs through onboarding -Intuitive interface that prompts me to say what I need my clients to know > I feel like someone (other than me) has thought about onboarding and what I need to know.

Cons: I haven't yet found anything that doesn't work for me. The features make sense, and I'll be up and running with online booking later today. (Not that I'm looking, but I am honestly surprised at the multiple ways I can personalize my account for my learning clinic.) So far, so good.

Pros: I like that Jane is easy to navigate and user friendly. It’s super easy to book an appointment, especially for two different family members. You can easily find upcoming appointments and contact information for the business.

Cons: So far, there aren’t many things that I don’t like about Jane. I have had a great experience and haven’t come across any issues.

Pros: Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience!

Cons: Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though.

Pros: There are so many features that help me streamline my practice admin. I like how patients can book online at my website with your affiliate Clinic Sites. Jane Payments streamlines checkout, as their credit/debit card is on file. Chart note templates shorten my documentation when repetitive findings and procedures exist from visit to visit.

Cons: I cannot see at a glance the patient leger, makes it hard to figure out their balance. Co-Insurance balances are nearly impossible to determine.

Pros: I have been using Jane App for 5 years. In all ways it exceeded my hopes. It made my life simple, allowing for stress free client files, setting appointments, and secure video for my sessions. The staff were amazing. Each time I had a question they responded quickly, and even gave me a gift when I retired!

Cons: Over time they improved pretty much everything I hoped for. At first the video connection was not great quality, but then it was updated and recently it has been fine.

Pros: The interface of Jane is easy to use, it allows for our unique pricing model without issues. The customer service is what really takes them to the next level. Always helpful and available whenever you want to hop on a call.

Cons: Sending superbills can be complicated depending on your pricing model. Some of the reporting doesn’t quite have what I’m looking for. Also would like an easier message system for patients to use

Pros: From a therapist's perspective, anything that reduces administrative friction before a first session allows me to focus entirely on the therapeutic relationship from the very start.

Cons: My biggest frustration was the limited flexibility in customizing chart templates. Psychotherapy documentation has very specific needs like charting progress notes, treatment plans, risk assessments, and I found myself working around the system rather than having it fully adapt to my clinical requirements.

Pros: The clean layout and ease of use are Jane's strong points. It is easy to toggle back and forth between different segments and the mobile vs. desktop versions are fairly seamless.

Cons: The biggest downside to working with Jane is the setting up of charting options. The search among global users is a good feature but it would be nice if Jane came up with some really well designed stock/set options to start with. Otherwise it takes a long time and is a bit tedious to get it right at first.

Pros: The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily.

Cons: The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings.

Pros: Jane offers a very clear and intuitive schedule view, which made managing appointments as an intern therapist much easier. The interface is user-friendly and easy to learn, even for those new to EHR systems. I also found customer support to be highly accessible and responsive whenever questions came up.

Cons: The note-taking process could be streamlined further, as some aspects felt a bit more time-consuming than necessary. Additionally, the virtual session (telehealth) feature occasionally had issues with video or audio quality, which could disrupt sessions.

Pros: Super efficient and cost-effective solution for private practice management. Super kind and intelligent support team, and solid community online for troubleshooting or comparing business models. Effective user interface, simple appointment management.

Cons: As with any practice management solution, there's a learning curve and staff training that needs to happen with this tool.

Pros: Great scheduling software. Best part is the ease of by which patients can make and manage their own appointments.

Cons: Nothing major to report. When they integrate a phone answering service it will have everything we need.

Pros: Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app.

Cons: Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time.

Pros: It was great value for the money as a startup practice on a tight budget. Jane has all the basics: scheduling, SOAP notes, basic billing.

Cons: As our practice grew, it wasn’t able to grow with us. We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time. The tracking was the most difficult part.

Pros: It was a really great tool as a start up practice. Can do most basic functions that you need and easy to implement quickly!

Cons: A lot of extra tools like a careplan tracker was not available at the time. As our practice volume increased it became clear Jane wasn’t going to help us scale

Pros: Jane makes it easy to make custom templates for my clinical work and allows for carrying forward of previous info that is still relevent

Cons: I have found it doesn’t work as reliably on my mobile device. The browser version always seems better

Pros: Easy use, great scheduling and charging system. Truly adaptable system with constant updates that make the program smooth and easy to jump into.

Cons: Difficult to bill out of for insurance. Multi-step process was cumbersome and not intuitive, third party billers were unresponsive.