ChiroHD

Pros: I love the ease of use and the customer service. Everything is labeled clearly and the customer service help is always concise.

Cons: Sometimes it can be hard to get things to connect and talk to each other between patients and visits. But help is always there when I need it.

Pros: Very User friendly and can get ahold of them quicky if there are any issues. They walk you through all issues you present.

Cons: Limited with families being able to share one app where they can schedule and cancel all the appointment. Bulk schedule there is no ability to rescheduled all appointment if the time or day changes. You have to delete all or go in day by day to cancel and change appointments. Better integration with go higher level so we can use all actions together.

Pros: What I love most about ChiroHD is the texting option and overall ease of use. It is a very smart system and I think there are a lot of useful and good things in place that make this system easy to use and work with. For the most part, the reports we can pull are usually very beneficial and important to our practice.

Cons: What I like least about ChiroHD are the constant updates. I guess it is good to have the updates for the system, but sometimes when they do them, they're messing up other things or making other things slower than normal. I also don't like that we don't have any option to bill through the system directly. I also don't like that you can't pull certain specific reports.

Pros: User friendly. And we really like that you are able to set alerts for patients. That helps us not to forget to give patients superbills and/or traction devices. And overall helps us communicate when there is more than one CA

Cons: Can't change the size/color/bold/underline text in patient notes on their file. and text size is very small.

Pros: That the solutions to issues are usually being established or in the works to being completed. Glad the staff is aware of thing that can use some attention. Also like that a new issue is taken seriously and is immediately addressed.

Cons: Some of the integration takes longer than expected and hard to explain through chat.

Pros: Ease of use and navigation. Great customer service.

Cons: Difficult (for me) to make standard emails. It would be great if it could integrate with my voip phone system to send auto texts to missed calls.

Pros: GREAT problem solving and a wonderfully easy product to use

Cons: Challenges when having two providers (although they easily rectified)

Pros: I like how dedicated they are to helping you find a solution to any issue. They also have amazing integrations to make all of our services and products fit seamlessly with the software.

Cons: Sometimes it takes a while to hear back from support in chat or when they need to follow up via email.

Pros: It is efficient and effective! I love how easy it is to use and how helpful the team is whenever I need something!

Cons: I wish there was a way to have a "parent" section when the patient is a minor and the parent isn't under care. That way the texts say the parent's name since it is their phone number.

Pros: My favorite part about ChiroHD is that the product is constantly being improved. It feels like every couple of months there is a game changing update that makes practice easier.

Cons: Right now my only complaint with ChiroHD is that their patient app does not allow for family scheduling. I've been told though that this is something engineers are working on, so hopefully in the future it is functional I know I will almost instantly start using it for my patients.

Pros: Ease of seeing a entire patients profile with just a few clicks. Its also easy to see xrays and download them.

Cons: Not autosaving the main complaints when inputed. It has caused som issues.

Pros: Cloud based, relatively intuitive design, can get to most things on the same page without having to open up multiple applications or windows. I like the integration with my x-ray software.

Cons: Can be click heavy to get things done. SOAP macros are restrictive in what you can add/edit (can't format with bold, underline, etc.; won't auto-capitalize a word in the macro if it is at the beginning of a sentence, spacing can get wonky when making custom macros; adding diagnosis codes using macros is awful); seems to darken my x-ray images a bit when importing from my x-ray software

Pros: Very user friendly, stable connection, responsive support team and always has room for improvement

Cons: Support team is only available at certain hours which I hope you Chiro HD can have a 24/7 support or longer hours for urgent matters

Pros: Extremely easy to schedule patients in multiple scenarios. From website integration for new patient appointment scheduling to bulk scheduling families ChiroHD is simple and user friendly. Keeping track of patients care plans and recommendation is vital to our family practice. ChiroHD streamlines this with the ability to create care plan templates that actively track and notify you how your patients are performing on schedule.

Cons: ChiroHD allows potential patient to schedule on your website through their slick online scheduler integration. The one con of this feature is it does not notify you when a patient books or creates a lead. This is not a huge issue if you are actively on your EHR during the day checking but could be improved. Email notifications or pop up notifications would be helpful for quicker lead followup especially out of normal office hours.

Pros: Chiro HD is SO user friendly. We've never switched software without tears and this switch was pure joy! It's so customizable and you can tell that there is intentional thought about how a real Chiropractic office works.

Cons: You can't bulk reschedule appointments. You have to delete them all and reschedule. It would also be nice if you could look at a patient's future visits and click on an appointment and it would take you to that date on the calendar.

Pros: The ease of use and timely customer support. I never have to wait long for help.

Cons: Some features do not have the specific information we need, but it's easy to work around.

Pros: Very user friendly interface. Intuitive app and does everything you need.

Cons: Some of the features are glitchy such as x ray integration and certain features on lead systems. They are receptive to feedback.

Pros: I appreciate the personal care they take to help with anything I need. They have so many amazing tools that I could not find in other products, and we are not even a chiropractic clinic!

Cons: It was a little tricky to get set up, but they heard my concerns, and things changed for the others getting started by the time I completed my onboarding.

Pros: It is very easy to use and has a lot of premade features, most of which are customizable. This is extremely helpful while building the EHR and beyond. It is easy to use, train on and makes practice streamlined and keeps everything all in one place. It's ability to integrate with other useful platforms is a huge bonus!

Cons: Our biggest and maybe only thing we don't like is the inability to edit the patient paperwork. The premade form does not align with our practice so it forced us to use IntakeQ for our paperwork needs which is an added expense to an already pricier EHR system.

Pros: What I rave about most in terms of ChiroHD is that we always have the opportunity to speak with real people rather than automated systems. Every time I send a chat needing assistance with something, the representatives are incredibly quick to respond and ALWAYS helpful. Whether the question/issue gets solved or figured out right away, or if they have to send it to for example to their tech team, there never goes a question unanswered or issue unresolved.

Cons: Nothing really to complain about at all. It does take a little while to get the hang of using all of the amazing parts within the system, but once I got the hang of things it is extremely effective for anything we need it for.

Pros: I liked being able to separate cases for different providers/services and the alerts were nice. The tracking of appointments was also helpful. I like the alerts for pre-billing scrub issues.

Cons: The layout of the schedule (our Chiro sees up to 10 patients in a time slot which makes it hard to read/see on the calendar) did not look good or make it easy to schedule PT patients between providers. Too many clicks for billing and constantly having to check to make sure it was the correct case/provider/date as sometimes they would change automatically. Very poor Physical therapy note templates (not legal/defensible in court and very laborious to complete).

Pros: There are few companies that I will write about, but it's mostly due to the customer service. The product could be a hit or miss, but it always comes back to the customer support. ChiroHD has, by FAR, some of the best customer support I've ever received for a product. They are quick with their responses as well as being excellent listeners and really trying to make the experience of using the product enjoyable. I like the ease with which ChiroHD makes writing notes. The appointments are streamlined and most of our patients really like the text messaging system. I just appreciate that everything is done within the product and we don't have to outsource things like that. I also really appreciate that they are always updating and creating new ways to make it easier to use. It shows that they care about their users and take incredible pride in their product and their hard work.

Cons: There are a couple things I'd like to see changed, namely appointment making and making that process a bit easier. Also, it would be nice to have different text templates that we could utilize in the office for different occasions.