CHIROSPRING

Pros: For Chirospring 360 specifically... I liked the idea of everything being in one software... such as patient texting, forms, electronic billing and patient statements could all be included for one price.

Cons: Chirospring 360 seems to have tried to go to far too soon... once we were actually using it, it was way too many steps to do the simplest of things. Providers hated the notes... there were too many options and trying to create or customize your own was very time consuming. Also, in order to have copays, co-insurances and deductible info pull for check out the providers note has to be started and "attached to the fee slip" and even after doing that it did still did not pull correctly or at all... SO MANY STEPS! Maybe if an office did not take payments at the front desk or if they are a CASH ONLY practice this would work for them but every person in our office hated it! And we did all the trainings and watched tons of videos... maybe in 5 years when they have the bugs worked out! Not today!

Pros: Support and patient experience along with ability to customize our office with notes etc !!!!!!!!!!!

Cons: Nothing they have been very responsive to all questions and quick to return emails and calls!!!!!!!!

Pros: The ChiroSpring support team is always available for questions and responds in a timely manner! I also think the layout is very user friendly for new and more seasoned chiropractors. It also is very versatile with setting up your preferences in the notes. This software really is all inclusive especially if you get the growthhub package as I did. I love having an online scheduler!

Cons: One of my main complaints is that the software does not autosave a note as you are actively working in it. I also was disappointed out of all of the note templates they had none geared towards pregnancy/perinatal population, and there were none for pediatrics. However, I was able to create my own, it just took some extra time.

Pros: User interface is great, HIPPA Security, Value for the price, and the Customer Support is usually at least good and sometimes excellent/exceeds our expectations.

Cons: The user interface was slow and clunky on Chirospring desktop but we are excited to transfer to the 360 for better usability and efficiency in our office.

Pros: Ease of use, great tutorials, tracking claims in process, it is a good value for our office, the doctor notes are easy and adequate. Customer support is quick and easy.

Cons: That we can't use our own number for the texting and that it doesn't keep track within the text system (for tasks and assigning tasks to other employees). Need better reports for end of day that could be on one sheet instead of hopping around for all of the info.

Pros: I love that it is a very easy software to learn and all of the help they offer if you run into problems. We have gotten so many compliments on the reminders that we send out to patients. Its wonderful to have all of the different options rather than trying to do it yourself.

Cons: On of my least favorite things is that the chief complaints form cant be edited after it has been submitted. I also wish that when you add a product to a patients account you could just add the payment from their unallocated balance rather than adding a new payment or going to a different area to apply the unallocated amount to the product.

Pros: We love the patient portal and patients being able to schedule their own appointments, access records and send messages.

Cons: It is impossible to reach anyone by phone. Emails are responded to promptly. However, there are occasions when what takes several back and forths could be handled in one phone call.

Pros: ChiroSpring offers fast and easy note taking. I love the Ditto feature! I also love the updated Billing features!

Cons: I would love to add a toggle feature that allows you to hide and unhide the cancelled and rescheduled appointments. It would help us keep the scheduler screen tidy and easier for our providers to see who is actually coming in, but we could also toggle it back to see all of the prescheduled appointments for the day for our front desk staff.

Pros: Value for the money, customer support is exceptional always helps when anyone in the office needs it! To have everything done in 1 platform is wonderful! Billing and payment is easy and smooth. Patient management is easier than our old system.

Cons: There are some things that could be better such as the intake forms for patients, easier way to see notes from other providers in the office, a normal AR Report that shows everything from that day that matches the bank deposit amount!

Pros: The customizable texting and emailing. I can easily choose specific groups of patients to contact. Great for offering promotions based on previous services received, ages, or date of last visit.

Cons: Program can sometimes run a little slow when saving notes but that could also be the computers I'm using.

Pros: The system's sophisticated, modern design is a major plus, featuring a minimalist layout and clear visual hierarchy that make it extremely intuitive. This user-friendly approach ensures that the system is easy to navigate for employees of all ages, reducing the learning curve and allowing staff to find information and complete tasks quickly and efficiently.

Cons: There are rare instances when the platform seems to be under a heavy load, causing it to run a little slow and take a while to fully refresh a screen or complete a process. It's important to note, though, that this minor performance lag is quite rare. The true strength of the system is its robust reliability, as we almost never experience a total system outage or downtime, making it a highly dependable tool for daily operations.

Pros: I really like how user friendly it is and ability to customized things how you want them. The fee slip feature is smooth and straightforward.

Cons: The financial reports section needs a lot of work. We can never seem to get accurate reports that match our quickbooks and bank accounts. Some employees work off of a bonus structure based on collections and the inaccuracy of reports by Chirospring makes this difficult.

Pros: I like how integrated everything is. Their customer support is really awesome and my biller has been very impressed with the billing ease. I have enjoyed the ability to text with patients and the online scheduling has been game changing! I know other systems have these options (and probably for less money), but I came from a terrible EHR system, so I have been so pleased.

Cons: Sometimes the way the system applies a payment is very weird. If for example, a patient has a$30 copay, occasionally when looking back at the claim history or pay history, the payment will be in two separate payments equaling $30, but it makes fixing an error difficult.

Pros: The ability to request features adds and the excellent customer service. Over the years I’ve asked for many features to be added and they always accommodate.

Cons: Desktop version doesn’t work with Mac but that’s changed with the 360 version. I will be switching to that version eventually.

Pros: Soap notes are clean and efficient note! Support is second to none! They made sure I was was ready to be up and running.

Cons: There are so many options, it can be overwhelming. So many macro to use that are preloaded, and say more than I wanted or needed

Pros: We love the ability to have all our business needs in one location. The EHR is customizable to make it fit your practice needs. Billing is directly integrated. We love being able to utilize texting and email services in the same platform!

Cons: The scheduling system pushes appointments to the right rather than stacking them so it can make it difficult to look at the scheduler view.

Pros: I like how there is multiple ways to complete a task, such as applying payments to claims. It's also reassuring any error made is easy to fix.

Cons: I am not a fan of OA45 denial fees. In my honest opinion, we shouldn't be charged a fee for a doctor directed write-off. While we understand Medicare and other payers have their own coding protocols, this denial fee makes our monthly invoices expensive.

Pros: Ease of use. Training has been outstanding. Customer service and reply when needing help has been excellent

Cons: Nothing so far. We love the ease of the site. Customer service has been excellent m. The customization really good.

Pros: How efficient the SOAP notes are. Reduced the time having to spend doing notes but also staying compliant with insurances. Also, love the auto posting for billing.

Cons: The payment history needs to be cleaned up. It makes it hard see when a patient actually made a payment and what the payment was.

Pros: My favorite feature of Chirospring is the customization of SOAP notes. It has allowed me to quickly and efficiently keep documentation. I also like the dependency and quickness of customer support. My questions have always been answered within timely measures.

Cons: Honestly, I am very happy with Chirospring and don't have any features to mention that I don't like.

Pros: The patients ability to schedule online, or through the app and two way texting have been a great addition to our practice. The patients love the ease of use!

Cons: We are having issues with the patient statements marching what is actually owed. This appears to be an internal issue and are hoping for a resolution soon.

Pros: The best thing about ChiroSpring is that they listen and implement changes and updates that doctors and offices actually want! They are a very fair and competitive with their pricing, and their customer support always steps in a helps when needed.

Cons: Certain notetaking features could be improved, but I heard of a new update coming out soon that should address this! Like I said, always working to be a better EHR software.

Pros: The ease of doing Soap notes and also we were able to adapt a new template for our soap note to make it even better.

Cons: The billing aspect was quite complex and can't make a lot of changes to it. Dealing with Personal Injury reports was not easy.