Juvonno

Pros: Customer Service is A+++++. We have had it for over 10 years. We appreciate the growth of the product and needed developments.

Cons: They develop quickly and sometimes areas need fine tuning, before moving on. The clients seem to complain more than the staff/managers. But we still like using it.

Pros: Appointment management, easy to book appointments good patient management. Like the options to change availability for my practitioners

Cons: Use of the availability for practitioners. Inconvenient to change availability. It seems to take a lot of steps to get to availability and change it.

Pros: I love that Juvonno has everything I need in one place--really minimizing the number of vendors I need to subscribe to. My patients have found it easy to use. The onboarding process was outstanding and the customer support has been impeccable. The price is very affordable.

Cons: I'm quite satisfied with the product overall, the lay-out for a cumulative patient profile is a bit different than I am used to, but not an issue. There were a couple of technical glitches with iPhones/Macs with video not being connected in web browser settings, but solutions avail and support with immediate responses and assistance.

Pros: I like that Juvonno is a reliable system in terms of day-to-day usage, and that whenever we do have issues, they have a supportive tech team. The booking process is straight-forward and it has great features for communication between the clinic and patients, as well as messaging staff or leaving notes on the patient files.

Cons: The main feedback I have for suggestion is to add an option for detailed filtering when exporting patient charts (ex. practitioner, type of service, date, etc.), as this would be much more convenient for when we receive requests for charts with specific date ranges and we need each practitioner to review their own notes before sending.

Pros: Juvonno is a very intuitive platform that makes managing daily clinic operations straightforward for both our administrative and clinical teams. Our practitioners frequently comment on how smooth and efficient the charting system is, which helps streamline their workflow. One standout feature is the real-time chat support. Responses are quick, and the staff is consistently helpful. The built-in Help Center is also a great resource, offering clear and detailed guidance when needed. What we appreciate most, though, is how open the Juvonno team is to user feedback; they genuinely seem to take suggestions seriously and are proactive about making improvements.

Cons: There are a few areas that could use refinement. For instance, the HCAI integration process feels overly complicated. To be fair, that may have more to do with the complexity of HCAI itself than with how Juvonno handles it. Tracking certain types of appointments, like MVA or WSIB, also isn’t as intuitive as we’d like. At our clinic, we’ve had to supplement this with an external Google spreadsheet to keep everything organized. Lastly, while the waitlist feature is a useful tool in theory, we’ve found it somewhat cumbersome to use and think it could be made more user-friendly.

Pros: - Product is very intuitive - Easy to learn / easy to use - Lots of great options to get access to clinic and clinicians stats, helping me make informed decisions

Cons: Nothing much to say here, overall great product. Team is always very quick and adapt if we have feedback on improving a function based on our needs.

Pros: I love the functionality of all scheduling, the grouping of clients, and the ability to run insurance through Telus E-Health directly through the program. The Juvonno Pay portal is easy to use and navigate, and makes taking credit card payments easy. The team at Juvonno is always helpful and kind. There are so many ways to customize the experiences of not only our practitioners but also the admin team, and it's well worth every penny.

Cons: I don't really have any notable cons to mention. I find the user experience quite nice.

Pros: Their customer support team is outstanding. Quick to respond + incredibly knowledgeable. We onboarded three new clinics to our network in the last 100 days and felt supported every step of the way.

Cons: Would encourage Juvonno to increase the exposure of their features and benefits on the Juvonno Community forum.

Pros: The support and easy transition. Juvonno staff transfer our old system beautifully.

Cons: I don't love that current pages need to be saved, sometimes twice. Booking and checking out need to better cross over.

Pros: - Easy to navigate on both PC and mobile - The tool bar makes it easy to jump between features like schedule, patient info, and charting - Charting templates help me keep a detailed record of my treatments

Cons: - I would enjoy to have some shortcuts in the charting to add special characters like arrows

Pros: Online access so I can bill at home and on my phone!

Cons: Tracking insurance remainder. Have to manually calculate different categories.

Pros: Excellent integration of features that enhance the experience for patients, as well as practitioners of various specialties. Proactive pursuit of feedback for improvement of software, and responsive to challenges in timely manner. Fantastic support through help chat and expedient correspondences through email.

Cons: Unable to build your own forms into system at present time. Some improvement possible to shortcut links available in charting page

Pros: Easy to navigate and FAQs. It is so east to train someone new as everything is right in front of you.

Cons: applying MVA block payments is a little troublesome.

Pros: Juvonno is a user-friendly platform with in-app support. Onboarding and orienting new staff has been extremely easy. The in-app chat support has also been very useful and is frequently used for immediate assistance throughout the day. Juvonno also has a "Help Centre," which has been a valuable resource for learning how to perform other tasks or generate specific reports.

Cons: The homepage of Juvonno does not automatically refresh when arrivals are checked in, or appointments are billed. As a result, we constantly have to manually refresh the home page, which is the only aspect I dislike about it.

Pros: The ease and efficiency of this program. I have been in practice for 30 years and have been with Juvonno since the beginning and have seen all the growth of this company. I also like the quick and efficient customer service.

Cons: Being inconvenienced at times during the many upgrades. At the most though it’s been only 24 hrs till issue is resolved. Also not being informed when the subscription fee has increased.

Pros: Learning Juvonno has honestly been one of the easiest applications I have ever used. Very user friendly and the support chat and help center are so easy to use and incredibly helpful. Answers right at your finger tips. Love the reports and how detailed you can make them. Customizing to what you need.

Cons: I wish the calendar would show the practitioners at the top and hold them in place as you scrolled. You currently can only see their names at the top or bottom.

Pros: Able to conduct all my virtual sessions, secure digital platform for session notes and all medical records.

Cons: I'm not able to access virtual link on my cell phone. However this could just be a problem on my end.

Pros: Convenient to use as an office admin with its features with direct billing

Cons: Improvement of online help for administrators

Pros: It is flexible enough to allow us to change and adapt as our business grows without needing to change products or subscribe to additional features. Affordable pricing, solid reporting, and overall ease of use.

Cons: Sometimes regular updates will interfere with existing features and cause us to need to adjust our business processes unexpectedly.

Pros: Juvonno charges based on the number of cocurrent users, rather than the number of practitioners. This unique pricing model saves business owner money, especiallying when having multiple part-time staffs.

Cons: We are experiencing more billing errors than we used to have when we billed directly through TELUS.

Pros: Direct billing is waay easier Able to communicate with patients via the program Following up with patients easy to track Scheduling is super easy Reports are clear and helpful

Cons: With anything cost Had a few times the system has been slow over the years

Pros: clients like the portal, good record keeping, reliable system,

Cons: Some of the back of the house function was not as intuitive but may be because I don't have to make changes often.

Pros: Juvonno is such a user-friendly system. I've trained multiple staff and associates on the program without issue, regardless on if they are technically savvy or not. They are a local company that knows our industry's needs, and are constantly upgrading features. They are also very easy to get in touch with when issues arise.

Cons: I have limited cons of note for Juvonno. Any concerns I have had have been taken into consideration and fixed along the way.