Fusion

Cons: This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, [sensitive content hidden] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service.

Pros: Fusion is really easy to navigate and offers so many different features that make documentation and EMR so easy to use. It’s very well organized.

Cons: I wish there was a way to “lock” case notes so others cannot delete or alter a person’s note. I also wish there was differentiation in an appt list between make up and regular appts. A “late cancel” option would be nice as well.

Pros: First off, you need to know that this product was originally Fusion Web Clinic. We started using it 9 years ago when it was the original company, which was great. They sold the software around 2021 and it's since gone WAY down hill. Originally, Fusion was the most advanced and easy to use emr for slps available.

Cons: ZERO, and I mean ZERO, customer support. Again, under the original company, support was great. Once the terrible private equity company bought the platform, all they cared about was selling other products and services.

Pros: Counting # of visits when tracking authorizations, roll forward on daily notes to make documenting quicker, physician contact log, easy to fax docs to physicians to keep updated.

Cons: Inability to populate and charge no show fees from calendar view, full user charge for admin staff

Pros: Things I like most about Fusion: 1) the ease of scheduling; 2) you can create reports; 3) reconciliation is pretty clear cut

Cons: Inability to create/modify rules; The fact that reports created under Insights New do not reflect immediately reflect data changes -- it takes 24 hours! That is simply NOT feasible in the work environment. Inability to share Legacy Reports; While I really like the versatility in designing Insight New Reports, I really wish Insights Legacy had more versatility for designing reports. The inability to share those Legacy reports is problematic in that maybe I only want to share a couple of reports and the others are just for Admin levels and not for everyone else.

Pros: How user friendly it is. It is very easy to navigate. I like that you can send reports through Fusion.

Cons: I don't have any complaints. I think Fusion is great.

Pros: It is easy to use and I'm able to do everything I need.

Cons: I it hard to get communication and help from the support team.

Pros: I like... - that it is very user friendly. Making it easy to learn and easy to use as a provider. - I like that as a provider you have the ability to access multiple areas of Fusion but that it also can be limited to only having to needed information and areas.

Cons: - I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time. - I wish that the ability to use Fusion on mobile devices was more user friendly. It is very hard for me to access Fusion on my phone at home and I am unable to look at multiple schedules at a time.

Pros: They have added some new features like searching by phone number or DOB instead of by name so the improvements make this program great.

Cons: There are a few options I wish would be added to Fusion such as being able to pull a report based on therapist caseload.

Pros: The user-friendly platform that it provides, making the note taking and documentation process seamless.

Cons: The inability to change the evaluation portion of the evaluations.

Pros: Very easy to set tasks and reminders as well as communicating through messages.

Cons: When you delete a message, it is deleted forever.

Pros: Accessibility, ease of use, easy schedule updates.

Cons: When clicking on patients to check them in, sometimes it does not pull up the right patient. Other than that, it’s great.

Pros: I like most the flexibility of the program. I like that I am able to add/remove as much as I would like.

Cons: I don't like that when I hover over some of the goals to see the progress that it does not show me the information/data from that date. Fusion used to allow me to do this if I clicked on the date when previewing the goal data, however, in the most recent update this was taken away. I also wish I could check in my own patients and see my co-workers schedules.

Pros: Very User friendly and easily navigable software.

Cons: If the software has option to create a PR invoices through Fusion could be more easy to do invoices

Pros: Having everything in one location is very helpful.

Cons: The billing division of Fusion is untrustworthy and drains funds from clinics with minimal explanation "you signed the contract" on repeat. During a zoom meeting with 5 Fusion employees, one employee grinned and smirked the entire meeting as we attempted to have a professional discussion. They drained close to 14,000 dollars from our account for "attempting" to make collections, NOT for actual collections. The majority of the attempts were for claims that had already been paid. They can just sit and click, click, click and gain 8% each time, regardless if the claim is paid. That is NOT what was described to us during our onboarding meetings.

Pros: Easy to write notes and check patients in when they arrive.

Cons: You cannot calculate attendance easily on fusion for patients. I find it glitches and it has made me lose entire notes or documents that I've had to start over multiple times.

Pros: I like that the system is easy to use and things are written in language that is understandable and free of jargon. I appreciate that the documentation, scheduling, and billing is all in one spot.

Cons: I don't like there are separate documents for re-assessments and initial evaluations, as my company does not use them and they seem superfluous. But I'm not sure if it's a feature that can be turned off and we haven't done so yet.

Pros: nothing, it is not a good program, do better

Cons: all of it, it is not user friendly, I have had appointments disappear, it would be nice if it was easier to get to the patients records

Pros: It is easy to use and understand as a new practitioner!

Cons: Sometimes Fusion crashes and takes several hours to fix. This can be frustrating as it prevents clients from checking into their scheduled appointment.

Pros: Fusion is optimal for billing with insurance companies.

Cons: As a mobile practice, we were unable to access key charting features on the go which made scheduling and charting quite challenging.

Pros: easy to navigate, faster documentation, ability to pull info forward during daily notes

Cons: So far, no cons- I love it! Especially having been using a different platform, fusion is much better in my opinion

Pros: Great access to review all clients information. It is easy to move from different pages and files.

Cons: Mobile app is not user friendly. It is difficult to move between pages and files. I wish you could import last daily note information to newest IFSP progress notes.

Pros: It gets the job done and gives a decent summary of our financials.

Cons: That it doesn't sync with Microsoft Office calendars and that it doesn't link with WebABA or WebABA's billing software. It creates an additional nightmare for our office having to run two EMRs and two billing platforms through two different brokerages. It would be best if Fusion would just add in ABA billing. Also, the recent cost increase announced doesn't coincide with any fabulous improvements we have seen on the user side.