ABC Glofox

Pros: The booking system and managing classes has become much easier for me. having all clients information in one place, including bookings, payments helps me manage my client database easier.

Cons: No Urban sport integration. Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events.

Pros: Glofox is incredibly flexible and has been able to support our drop-in third space model for a children’s learning center, which includes a wide variety of offerings like hourly bookings, classes, camps, and events. Most children-specific platforms couldn’t handle the volume and flexibility we need, but even though Glofox is designed for gyms, it works really well for our business. It’s easy for parents to use, keeps everything organized, and has significantly streamlined our operations.

Cons: There are occasional glitches, especially when parents try to add multiple children to bookings, which can cause some confusion. We’ve also noticed that appointments don’t show up under bookings, which requires an extra email to parents or our end if the email confirmation that they’ve booked isn’t enough. These issues aren’t constant, but they do come up from time to time.

Pros: I had a great introductory call and signed up on the spot. I love the easy-to-use software; there hasn't been any service interruption since using it. The software runs smoothly and doesn't really need any explanation. I wish there were a few features that I was used to before, but overall, for any small studios, this is a great service for a very great price that does everything, including billing, marketing, sales, etc.

Cons: I wish there was a way for monthly members to book more than 30 days in advance to prevent waitlists and frustration.

Pros: Booking appointments, handling clients, filling the waiver and terms & Conditions. Preparing receipt with the customer TRN.

Cons: Everything is good. I don't have anything that shows something is bad with the application. Everything is smooth.

Pros: Easy, user friendly scheduling and client booking. Their customer service is also very good. My onboarding was excellent.

Cons: No direct links to my business on glofox. Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive.

Pros: Seamless onboarding and migration from.my old gym membership management system. Great staff and product. My website and app came out great!

Cons: That they don't have their own access control. They do integrate with Kisi, but having to have members go to a separate app is not my favorite.

Pros: Easy onboarding, feature rich platform at affordable price. Very scalable solution for multiple locations. Branded app is a must have, it solves all of my scheduling and appointment management! Automation and organization of leads and clients is excellent.

Cons: Live customer service comes after a few different AI Q&A exchanges. I dont think glowfox is any different than any other company nowadays moving to automation

Pros: The software was pretty easy to learn how to use and to apply it. Managing the memberships and their payments was easy.

Cons: I understand that these things cost money, obviously. But we ended up switching to a platform that put the cost on the members in a fair and balanced way.

Pros: How easy it is client facing. Just a few clicks and you’re booked.

Cons: The workload - I was lead to believe the migration would be done for me stress free but it was a lot of going back and forth. All sorted fast but time consuming. I have one complaint. If there’s 2 studios in the same area using the Glofox system clients have complained they have to keep signing in and out. Would be good if they could have two accounts on my profile to access different studios as and when.

Pros: The app is great for the clients and not having other business advertising to my clients on my businesses app.

Cons: Customer service is terrible. 6 months asking for assistance. Misrepresentation at sales level.

Pros: Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful!

Cons: The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password.

Pros: [sensitive content hidden] was always so responsive and supportive. He's a great asset to your team.

Cons: SMS limit per month on the highest package. I think it can be increased or unlimited with the top tier package for customers. Apple pay would be a great benefit to the platform as well. Separate appointment emails for businesses i.e sauna appointment confirmation would be totally different than a sports massage appointment confirmation.

Pros: I found my onboarding coach incredibly helpful and really available to email for help and schedule meetings with. She really helped me to understand the system and be able to use it in a way that will work for my business as I was quite overwhelmed by it all and would have been lost without her help.

Cons: I feel like there are some costs and features that aren't well explained in order to possible get extra add ons purchased. Some features seem a bit overcomplicated.

Pros: Customer service was readily available and went above & beyond to support my needs and the development of my app and software.

Cons: I see some negative reviews online however, I've yet to run into any cons with Glofox.

Pros: Setup was easy and intuitive. Working with [sensitive content hidden] was a pleasure.

Cons: None to mention. Product / application worked as expected.

Pros: Price, no commitment, does everything I need and of course, the SERVICE by [sensitive content hidden]!

Cons: That I can’t edit payment dates for presale myself, we have to go through the technical team.

Pros: Not much. ABC Glofox has very little I would say is a pro.

Cons: 1. Reporting is not robust enough and when I've asked for my own data, I'm met with roadblocks. 2. Glofox doesn't allow for gift cards. 3. Price increases that do not correlate with improved functionality or support. 4. Bulky marketing suite. 5. Lead-Client functionality does not capture our business model well enough and I can't adjust it. 6. Cancellation process has been arduous.

Pros: Nothing, it was hard to use and the company were so unhelpful once the sales person was done with me and they had me on a yearly subscription

Cons: That I spent so much money on a platform that was unnecessary for my business and the company still decided to upsell what I didn’t need. Do not sign an annual contract you will regret it. Research all your options as there are platforms for £10 a month that do the same.

Pros: Had a great on-boarding experience feeling supported throughout the entire process.[sensitive content hidden], my account manager, was helpful, insightful and provided great tips on how to use the system and get the most out of it. His patience and customer service are greatly appreciated! A+++

Cons: Certain feature/system limitations that are lacking which would make life easier. Hopefully they are in the development pipeline.

Pros: It is easy to use, simple system, reporting was a breeze.

Cons: There isn't anything that I don't like so far.

Pros: I love working with [sensitive content hidden]. He's responsive, patient and kind.

Cons: Some of the after-hours customer service reps are subpar. There are a few features of the app (specifically around the Kisi integration) that need some improvements.

Pros: I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

Cons: The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team.