Club Automation

Pros: payment processing is very detailed and reports are always correct, love the member information on the checkin screen makes it very easy to manage

Cons: adding services and clicking through the back screens, also automateed emails could be easier to use and setup

Pros: There are essentially no meaningful positives. While the system can technically process payments and control access, those are baseline requirements that nearly every modern platform handles more efficiently. Any functionality it offers is negated by how difficult, slow, and frustrating it is to use in real-world operations.

Cons: Club Automation is one of the most inefficient, outdated, and frustrating business systems I have ever used. The interface is clunky and unintuitive, simple tasks take far too many steps, and even minor changes often require submitting support tickets instead of being self-managed. Billing is rigid and error-prone, reporting is unreliable and difficult to extract useful data from, and access control issues create unnecessary risk and member frustration. Support is slow, inconsistent, and frequently unhelpful, especially when problems are time-sensitive. Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently.

Pros: All supporting staff were fantastic, from the initial sales team to the implementation team and ongoing support staff! The software itself strikes a good balance of being both user friendly, and powerful enough to dive into the details. It's tailored well to your club and its unique needs, while also allowing your team the ability to continue customizing it as time goes on.

Cons: There can be small quirks here and there. Bugs pop up on occasion, and sometimes the user-friendly design can feel as though it limits your ability to have granular control of everything. However, bug fixes roll out regularly, and anything that might drastically effect you is handled quickly by the service team. As with any software, many times the limiting factor is your proficiency, not the software itself. More often than not, our ability to take a specific action is limited by our understanding of the software, not its actual capabilities.

Pros: Customization of the POS System, Digital Contracts, Linking of accounts, Fast Customer Service Response

Cons: Auto-redeeming sessions based on check-in are not offered. Happy to hear the company is looking into it. Wish there were another option to remove a package without deleting and giving credit only. For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth. Wish there were another way to delete the error transaction altogether without automatically giving an internal credit.

Pros: I enjoy how simple it is to navigate in between tabs. This allows for organization in the workplace and with members.

Cons: The thing I like least would be the font size. I have to zoom in on my computer every time I open it up. If this is the only problem through, Ill take it!

Pros: I like the ease of having everything that we need in one convenient location. We can book a tennis court in one moment & then register someone for a cooking class. Also, the ability to check eligibility status of a member is quick. This quick process helps us to support the client immediately & this way we can resolve an issue in real time opposed to waiting a week. The payment process is also simple to navigate, as well as sending emails to the member. The leaning curve is short & you can also customize the different department screens to fit your needs.

Cons: This is minor, but when booking court reservations the system reverts back to our 5am reservations after clicking on a current reservation. In a nut shell, it would be nice if the screen would stay at the hour that we're currently checking, instead of resetting back to the start of the day.

Pros: I love the Club automation because its easy navigation is the most prominent positive characteristic.

Cons: The negative side of the Club automation is that it is not easy to check the past and track records.

Pros: Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links. The member app works well and offers a smooth user experience. The integrated Brivo 24/7 door access system has been rock-solid, continuing to work even when the internet is down, which gives me peace of mind.

Cons: The CRM system could be stronger, though it’s clear the team is actively making improvements. I already have access to the new scheduling system in beta, and once it’s fully rolled out, I expect it will be a great upgrade to the platform.

Pros: The easiness of booking clients through mobile when I'm consistently on the move is essential. I can book a client in under 30 seconds and when I'm really busy it's so important.

Cons: Club Automation is a superior product in the health and fitness industry and is the gold standard. I love everything about Club Automation.

Pros: Club Automation improved our online membership sales tremendously. We have also gained better communication tools via email and text.

Cons: We want online booking to require payment immediately upon booking. We would like to have packages that can be auto billed monthly that are used to book in group x and not have to link an add-on to the customer profile in addition to having the auto billed package.

Pros: I use this for scheduling massage patients. It's very easy to schedule or cancel or block out times.

Cons: It doesn't send the user a message if an appointment is cancelled so that we can fill it with wait-list patients.

Pros: The support team - [sensitive content hidden] - have all been wonderful with their help and have helped us streamline our entire system. The fact that CA is on a browser is super helpful for us staffmembers when trying to use it from home, laptop, etc. Our old system Compete Jonas, was extremely slow, and CA is extremely fast- it's a game changer for our club!!!

Cons: The thing that I liked least about Club Automation is that our data, from our old software system, didn't transfer over as cleanly as we wanted. There was a good chunk of memberships that had payment information / card information inaccurate - which caused some difficulties for the first couple of weeks.

Pros: Schedules, updates on the system - looks great, user friendly, wish it allowed for more usage with reports financially that link to our dashboards.

Cons: Updates without notice, and restarting or resetting without knowing which email, may be user error.

Pros: It's extremely user friendly. I love how I can customize and tailor my homepage to my specific needs.

Cons: I wish it was easier to delete accidentally created profiles.

Pros: It can do everything: fully integrated...and once user is acclimated, makes job easier. The support team is great.

Cons: It takes some time to figure out, but you guys are always there for help. And cost: I have wanted to use CA at different facilities I've worked for and it's usually decided that it's too expensive. However, I personally think worth it.

Pros: It is efficient, up to date, and fairly easy to use once you figure out what you need, especially in the report area feature.

Cons: I wish changing a main member to a non-main member was a bit easier and did not require so many steps, I also feel that Family merging tools could be easier to do as well. Too many steps in order to remove duplicates.

Pros: I like how it looks. It's aesthetically pleasing. I also like how we can now click and drag to make appointments.

Cons: I don't like that we can only schedule clients on the :15. Due to my class schedules, I often start clients at times like 1:10 or 2:05. But there's no way to enter that.

Pros: Intuitive interface and many options for helping manage our courts

Cons: Having to change password so frequently. Sometimes dont get email

Pros: easy to use and helpful towards finding a solution. It was fast and efficient

Cons: too may options. A lot of different avenues. A little bit confusing trying to get where you want.

Pros: Every thing! Easy to use, I like how you can set tabs.

Cons: Slight learning curve upon first use but manageable

Pros: Enjoy the weekly schedule display and being able to predict weekly/monthly payroll.

Cons: Very glitchy. Recurrent appointments are difficult to create and recurrent same-client appointments on different days/times are not possible. This makes the sessions booking task very cumbersome.

Pros: The software was more user friendly than other softwares we used.

Cons: Bad accounting in the software. Very buggy in general. The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated). Total for that would have been $180,000. Never do business with these snakes.