Baseline

Pros: Handles our booking easily from a customer standpoint and readily can make changes. I also like that you can have multiple bank accounts for different businesses

Cons: Onboarding is a learning curve. But once you get in there and get to know how to use it it is pretty straight forward. The team has been great to work with.

Pros: Great customer service and very easy to use for myself and my customers. The AI feature is excellent for our instructors to be able to reschedule lessons and canceled or build events and lessons when necessary.

Cons: As they progress, there are often little bugs that can cause a few issues, but they are usually fixed immediately.

Pros: They work with you and have a designated person to assist with questions. They really do try to implement ideas to help your business thrive.

Cons: There have been some glitches along the way but, they’re always working hard to resolve these things as they arise and with any business that’s growing and evolving, there will be things to work through.

Pros: The thing I like most about Baseline is how easy it is for me to create my schedule for my clients to go in and book me. It’s also very easy for them to pay and for me to get the money! I definitely think the value you get is worth the money.

Cons: Honestly everything has been great so far, but if I had to say I liked something the least I would say it was that it took me a little while to see who was registering for my events. I didn’t always get an email that I received a new sign up.

Pros: Customer Support. [sensitive content hidden] has been so helpful to me and my staff. She is very responsive with her answers and explains everything in fine detail.

Cons: Workout Programming as it is not as user friendly as it should be to allow it to be more useful. If i want to adjust a clients workout, I can't update the block of future similar program days.

Pros: The ease of managing our client scheduling and payment processing for lessons. Our customers love the support. It's also great for our team management!!

Cons: Honestly there is very little to not like. If anything it would be getting used to a new way of doing things, which can be said for a lot of products.

Pros: The interface, the customer service, and willingness from the team to listen to input for system upgrades. Payment processing is also beyond easy.

Cons: can be glitching at times. Although it has gotten much better and continues to improve as the team listen to input.

Pros: Great software and value for the money. Along with great customer support. Migration from previous software was pretty easy.

Cons: Ability to fine tune payroll reports and have different pay structures fro example private lessons vs. camps and clinics

Pros: I love the customer ease of use of Baseline's mobile optimized website experience. It allows my site to appear on brand and allows me to make quick adjustments based on what we want to offer our customers, whether it be special Hours, training opportunities, camps or clinics. I love the easy messaging features that allow me to blast out specials via email or text. No add ONS and extras, just east point and click. There are so many things I really like about the platform and have never regretted making the switch!

Cons: The process of porting my client list over was tedious and months later is still taking fine tuning. That has been the biggest drawback but making the switch was a necessary evil to get the great functionality of this platform. no regrets!

Pros: Having a no cost system that works really well is great for businesses just starting out. Other services cost over $300 a month which adds up for new businesses. Using the system as an admin becomes easier the more you use it, and their have been more and more updates that help make your schedule more clear and easy to manage. Whenever I have a question their support team always answers in a timely manner with all the answers I need and they can help correct things on their end in an instant. We never had a second though on if we were missing payments or if a membership did not roll over, our customers have been able to manage their own memberships and book a lesson or cage with ease!

Cons: Though the system gets updated a lot with improvements to make everything better, these updates can come in the middle of creating an event or writing a mass email causing me to start all over again. After having to refresh the email or event does not save so that has to be done again.

Pros: The scheduling, programming, and website design are my favorite features. The ability to provide support for our customers while also feature what need for our business is great.

Cons: The membership creation can be tricky at times, but still convenient. Could allow for custom date starts.

Pros: It is a one stop shop for everything baseball website and management related. Customer service is the best!

Cons: NOTHING, love it all so far. The staff and admin are great. They help out when ever needed. Love everything.

Pros: Customer service is second to none. The whole crew is very attentive to details and quick to respond to questions.

Cons: There is a learning curve when you first use StatStak but once you are familiar with where everything is, the platform is a breeze to use.

Pros: Customer Service is great! Developing processes based on feedback has always been top notch. [sensitive content hidden] are a pleasure to work with!

Cons: The fees for high priced memberships or services is sometimes hard for the customer to swallow. But we understand that we are putting this on the customer instead of our business.

Pros: Ease and player profile with stats. Overall customer service has been fantastic. Glad I made the switch

Cons: At first seemed overwhelming on using it but overall it became much easier and more user friendly. Nothing really bad to say

Pros: Value, and the team is always making changes that help my business. Customer support is almost always on point and there to help

Cons: We run several camps that cost $600 - $1250, and we need to be able to bill for series with a payment plan. Also, every once in a while, when I am working to build something and a new update comes down and kills my progress, we call that getting StatSacked. Also, there have been a few times when we have been working and the page just drops - loses the web address and the screen goes white.

Pros: Amazing support staff! Easy to use, for staff and back office. So excited to be saving money and have a great product.

Cons: Have not found anything yet, we are only a few months in but really impressed so far with all the features.

Pros: We really like its clean and ready to use design with website integration. I'm excited to finally allow our clients to book private lessons online and register with a connected payment. We were unable to do so before.

Cons: So far the only real concern is that certain website design settings feel disjointed and hard to find.

Pros: The ease of use for the website and the ability to track many teams for large organizations. It allows me to manage all of my players so easily.

Cons: The way the kids accounts get attached to parent accounts is a little wonky. It is hard to tell what account I am under and if im managing it as a parent or as their own account.

Pros: Extremely easy to use once you get going. Communication is fast and extremely helpful. [sensitive content hidden] is the BEST

Cons: The programming feature kicks kids out and then they have to restart from scratch vs starting where they left off with the numbers that they put in

Pros: I really like the smooth registration process for events on the customer end as well as the overall design look on our customized website.

Cons: I am hoping to see the stats and leaderboard section get built out further for our players to be able to use it as a recruiting source.

Pros: I enjoy the smoothness of the software, the aesthetics of the website, and the way we can easily access contacts.

Cons: The website is buggy sometimes, tends to crash every so often. Not sure if this is my own computers fault, but seems to happen once a week or so.

Pros: I thought their product could help streamline many business expenses into one user-friendly website

Cons: Doesn’t seem very flexible in design or with integrating other products