Hapana

Pros: Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout.

Cons: No material downsides experienced; support exceeded expectations across the engagement. Everything is great!

Pros: I loved having a dedicated account manager [sensitive content hidden], she was truly the only reason I continued with Hapana from the get go. She was prompt, respectful and always punctual for all our meetings, my requests and actioned tasks accordingly within appropriate timeframes. Sadly my circumstances changed and therefore the need for Hapana is no more, however If you're based in Victoria and happen to have [sensitive content hidden] for your account manager, you're in good hands!

Cons: I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want. Again this is where [sensitive content hidden] stepped in and resolved all of my issues/problems promptly and swiftly when no one else could

Pros: Easy to learn and use the whole system. Account management was stellar! [sensitive content hidden] was always available and professional and [sensitive content hidden] was a huge help working on the background systems. Great overall experience.

Cons: I only wish they hosted/supported my website. But, they did offer a funnel system that connected to my website which was great for processing leads.

Pros: The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly.

Cons: There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages

Pros: Quick response to inquiries. If having an issue. Questions were answered within a couple of hours and fixed right away

Cons: Hapana can be a little tricky to understand and get used to but once explained and had some practice it runs really well and easy to use

Pros: I love that [sensitive content hidden] has come in with her tonne of knowledge and is showing and helping us to use hapana better.

Cons: Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own.

Pros: The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements

Cons: Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great

Pros: What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, [sensitive content hidden], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference.

Cons: There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable.

Pros: $88

Cons: While our overall experience with Hapana has been highly positive, no system is without areas for improvement. If there’s one aspect we’d highlight, it’s that some customisation options—particularly around reporting and member notifications—can feel a bit limited or require workarounds

Pros: They have a support team which is responsive but they need to be given the amount if issues we have with the system.

Cons: There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise [sensitive content hidden]

Pros: Incorporates multiple features for a thorough client management system.

Cons: Reporting needs some improvement. Some small features could be more user friendly.

Pros: Great software, very easy to use and integrate with other software. We currently have 4 studios using Hapana and our [sensitive content hidden] has been so helpful and informative! She's also very quick to respond and troubleshoot if we have any issues.

Cons: There have been a few unplanned outages recently. Would love to see some new features as well.

Pros: Great support. [sensitive content hidden] is a fantastic account manager, and always there to quickly assist and truble shoot

Cons: All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites

Pros: Nothing comes to mind. It's been incredibly difficult to have.

Cons: Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.

Pros: The ease of use for the system and the UI display

Cons: Nothing to call out, I found it easy to use considering I'm knew to this platform.

Pros: Absolutely nothing. It has been nothing but trouble and a waste of money since day 1

Cons: From migration to implementation it has been a farce. The system itself has absolutely no intuitiveness to it and creates so much extra work. The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information. Price is excessive and includes no sms, email or even push notifications so you pay a premium and then pay for everything on top. The app is garbage, it is slow and has had nothing but issues from day one.

Pros: My FIVE stars go to the best Account Manager ive ever worked with [sensitive content hidden]. He is highly responsive and engaging, always solutions based in his communication. Takes the time to breakdown issues and reporting one on one.

Cons: Load time, Reporting faults, functions can be clunking (A-Z POS process).

Pros: Once I have an understanding on how to do certain things, it's easy enough.

Cons: The lag times we face and trying to understand why things don't work as they should.

Pros: Easy to use for all team members, great member interface as well

Cons: Small features that I think are needed like suspensions reasons - none are deal breakers

Pros: The customer service. [sensitive content hidden] is amazing, always responsive and quick to help me out. I feel very supported by her which is vital in a partnership like this.

Cons: Some teething issues with set up and inclusions, but this has been resolved.

Pros: Open Communication and very responsive in resolving issues Stephen is a GUN!!

Cons: The inability to track purchases from Google/meta ads as this is a key functionality that can be used to tailor marketing spend and audience

Pros: Easy to use, many great features like reports and scheduling that made booking classes and members easy. Simple and minimalist design.

Cons: Wish we could pull monthly attendance trends to see if members are attending fewer classes month to month so we can catch them before they've fallen off the wagon. I also found many reports were inaccurate.