When I Work

Pros: The drag and drop, while not perfect works most of the time. The interface is modern and easy to work with.

Cons: The steep price increase if you need 2 locations. Doubling the price per account double the burden on a small company.

Pros: Templates are amazing. Shift templates, job templates, etc. I also like the drag and drop and copy for shifts. I like the reports that we can download for time tracking.

Cons: You can't schedule into the next day. When scheduling, you can only schedule until midnight. It would be nice to be able to schedule from like 10:00pm to 6:00am or similar.

Pros: It was easy to use and sorting shifts was easy to do. staff could be sorted by shift or alphabetical by last name.

Cons: often the drop shift/shift swap was confusing as to where they were located in the app. Especially if you didn't do it all the time.

Pros: Easy to use, it is a great way to stay on top scheduling. Great set of reminders about upcoming shifts

Cons: I have not found a single thing that I like the least. Overall, it has kept up with the correct adjustments since the start of our use

Pros: Being able to see the location of employees when they clock in and out. Helpful tips are good but could be more narrow options.

Cons: Sometimes to hard to find information. Setting schedules sometimes could be more user friendly. Could be more user friendly when using a phone.

Pros: Very practical to organize schedules, see who is working and avoid confusion. I also like notifications that allow you to stay informed quickly of changes. For a small team, it really brings clarity.

Cons: Some more advanced options may be missing as needed. And sometimes schedule adjustments can take a little time if everyone doesn't update properly.

Pros: Time Tracking, Value. I like how staff can see their schedule as well as pick up open shifts without having to go through admin.

Cons: Ease of Use. It was a little unclear on how to set up schedules and add staff however once I was able to navigate a while it works well

Pros: When I Work is a great tool for schedule creation and hour tracking. It also has a feature that allows staff who are working at off-site locations to clock in and out based on where they are physically located -- so a team member has to be at a certain location to report that they are starting work. It's also great for team members to be able to see their schedule in advance, and keeps a record of when they worked at their fingertips. Also, the pricing is AMAZING. You pay by the month based on the number of staff. It's super flexible up and down.

Cons: I do wish there were a way to tag some classes of employees as "must clock in/out" and others can be excused.

Pros: Scheduling and Proper channel .Which helps in clear scheduling and also track the in and out timing .Specially the job location GPS setting.

Cons: Need to be more advanced and easy to be accessible would be great if the play store applications have more features to view.

Pros: Ease of getting a weekly schedule out to 20-50 part time employees on a regular basis. I like that it has a time clock option which I didn't use at the last business I was at that used this system. It was a savior when my business changed point of sale platforms that no longer had a timesheet option.

Cons: Some setting restricting when staff can change their availability, and RO. How notifications or "confirm shift" can be overlooked by staff.

Pros: This has been a game changer when we schedule our 145 students staff. It is easy to change and drop shifts as well as follow absences.

Cons: It has some features we don't use that cause some confusion. We deal with a lot of international student staff that take a little more time learning to navigate the system.

Pros: The ease of students picking and dropping off shifts. I love the extra reports that can be ran to help with productivity

Cons: The app can be a little buggy loading. But overall it has been a good experience. Would be nice to have an option to print the schedule from the app.

Pros: Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes."

Cons: I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved.

Pros: What stands out most about When I Work is how simple it makes something that’s usually messy: managing schedules and communication for hourly teams.

Cons: Some advanced features can feel a bit limited compared to heavier workforce management systems, but for small to mid-sized teams, it hits a sweet spot between usability and functionality

Pros: What I liked most about When I Work is how much time it saves on scheduling and coordination. In practice, instead of managing shifts through Excel or emails, everything is centralized: schedules, availability, and communication. For example, the ability for employees to swap shifts directly in the app and for managers to validate quickly significantly reduces operational friction and improves efficiency.

Cons: What I liked least about When I Work is that it can feel limited when you need more advanced features or deeper customization. For example, reporting and integrations are not as developed as in more complex systems, which can be a constraint in structured environments. Also, notifications can sometimes become overwhelming or missed depending on usage.

Pros: Biggest pro is that the app is usable via mobile devices so that employees can swap shifts at any time of day. They don’t need to be at work to see the available shifts.

Cons: Limited range of features. There’s no option to add custom fields for industry specific needs and tasks.

Pros: I really liked how intuitive and user-friendly When I Work is. Scheduling is fast and effortless, and it makes team communication seamless. The mobile app is especially handy for managing shifts on the go.

Cons: Notifications sometimes lag, reporting is limited, and the mobile app can be a bit slow occasionally.

Pros: As a user, I like how easy it is to see my schedule, track my hours and make sure I am getting paid correctly for each shift.

Cons: Occasionally, the app freezes and I have to restart. Sometimes, it isn't the best about sending notifications for changes in a shift or a switch in times needed.

Pros: What I like most about When I Work is the accuracy and clarity of its time tracking. Being able to easily review my clock-in and clock-out times helps me stay organized and aware of my hours throughout the pay period.

Cons: What I like least about When I Work is that it does not display my total weekly hours in real time during an active shift. I can only see my accumulated hours after I’ve fully clocked out, which makes it difficult to monitor my time throughout the week and avoid going into overtime.

Pros: I love how straightforward it is to use. I don’t have to think much when using it and I love that! It’s great!

Cons: I have experienced too many issues with When I Work. I think it is a great platform that operates smoothly.

Pros: Ease of use, team communication and time tracking (with the exception of lunch breaks not added in). I also like being able to color code it. Lastly, my employees requesting time off for entire or part time throughout the day is easy.

Cons: It doesn't factor in a lunch break. Most states require 30 minutes for more than 6 hours so just automatically factoring that in regardless if that actually clock out. 8 hours maybe 1 hour. Since that's normal. I don't schedule over 6 hours at this time so I haven't played with the lunch breaks. I'm sure it's simple to add just haven't looked into it.

Pros: easy clock-in kiosk. easy to use. easy for the staff to learn how to use, and review their schedule.

Cons: the inability to schedule different shift types, such as 4x10 or 5x8's and to be able to keep track overtime that applies to those shift types