isolved

Pros: How easy the software is to use! It is extremely easy to navigate and if you do have trouble, the Learn & Grow platform makes it easy to learn!

Cons: Nothing at the moment! I have yet to find something that I truly dislike about the iSolved Platform!

Pros: I like that isolved has an app. I also like that you can navigate the website/app a lot easier and see all important docs/time off/deductions, etc

Cons: I don't like that I cannot access iSolved online. The actual website always has issues and it's super frustrating.

Pros: Closing the ap is my favorite part of the program. Parts of this are good but overall, I find it difficult.

Cons: To me this is very difficult to use. Some of the applications within are difficult and I end up letting our HR Dept do it for me.

Pros: I like that isolved has so many options for companies of all sizes. It offers so much for large businesses but doesn't forget the one employee companies.

Cons: I don't like the fact that new items are released and do not work as designed. I think isolved should do more testing before releasing changes and updates.

Pros: I find isolved incredibly user friendly for every department! All of my colleagues as well as my owners enjoy the platform and use it daily with ease!

Cons: Thus far- NO cons! The platform has proven to be user friendly for all employees and their various needs within the program.

Pros: User friendly layout with a simplified design. For an end user who may not be the most tech savvy, screens are clearly labeled and not overly involved in terms of functionality.

Cons: Some steps of the developmental process could use a bit more time. For example a new performance module was just rolled out in the payroll system under the performance management tab, and there have been a fair share of hiccups in terms of the functionality of this area of the system such as some screens not loading or managers not showing as part of a review even though they are assigned to an employee.

Pros: Easy Call IN Customer Support Platform is user Friendly. Great Downloadable Reports Verified Current User

Cons: Anniversary and Birthday Reporting is lacking where JOBS is added to the report. Lack of self submit Special Payrolls

Pros: Very robust software with lots of features and options. The teams we work with are very supportive and attentive.

Cons: Bugs in almost every release. Testing needs to be better to ensure fewer rollbacks of items that are needed/promised. Need better support for isolved benefit services products.

Pros: The platform is comprehensive. With multiple modules, we are able to service a small 1 employee company to a company with 5,000 employees.

Cons: Too much restrictions, and charging for every little thing. Outsourcing Tax function is ok, but lacks communications and response time can be lengthy.

Pros: It was easy to work easy to navigate easy to train on and teach loved the customer support and it was an amazing value for the money

Cons: Didn't really have any negative things regarding I solved could have had less clicking to get to certain spots

Pros: Ease of use, customer service is great, implementation team is fantastic. Resources offered are great.

Cons: PTO tracking is not suited for our needs bc it is set up on accruals. I understand the reasoning behind it, just not ideal for us.

Pros: The customer service reps were mostly pleasant. They were unable to make a lot of the important decisions though.

Cons: On three occasions, my staff was not paid after money was debited from our business account. There is poor communication with reps. My rep changed several times and never for better.

Pros: I love the ease of accessing my paystubs as well as checking my PTO and benefits. This is a huge convenience.

Cons: There is nothing I dislike about isolved. Our company just switched over, and I have heard nothing but good feedback from colleagues.

Pros: Great program and dedicated to improvement. The ease of use is getting better but payment processing and employee pay options are incredible!

Cons: While they are upgrading things, it causes other things to crash. They do have decent customer support but the issues are always caused by upgrades.

Pros: It is easy to use, easy to implement and the service is very responsive. The system is a true single database so employee management is simple as there is no double entry of data. Payroll and time are one, so employee pay is accurate and timely.

Cons: The scheduling features within the time platform could be better to compete with the stand alone scheduling platforms in the industry.

Pros: Dedicated customer service support representative offered to the client. Payroll platform is easy to use.

Cons: There could be more product enhancements with the system itself. Sometimes, the system does go down.

Pros: The reporting feature is extremely helpful for maintaining compliance processes and year-end tasks. Most things do have a work around if they are not a feature of the system (yet).

Cons: There are delayed responses or sometimes inconsistencies in responses from customer service. There are multiple ways to accomplish certain tasks, but sometimes the guidance can take longer when it's inconsistent.

Pros: Isolved has simplified our difficult payroll process. It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. I couldn't be happier with Isolved.

Cons: The only draw back that I see is the inability to make custom reports. Other than that everything is great.

Pros: The customer support team was very attentive but the actual service itself we were not happy with in the business.

Cons: It was not easy for a new user to navigate and the color scheme was not easy either. It was not very user friendly to request time off, find benefit info or timecard info.

Pros: Easy to use, mobile app is clean, and has what's needed to get the job done. Having integrated applicant tracking, time management, performance, and training & development modules makes this a one-stop-shop for most of my needs.

Cons: Our business could benefit from having the ability to further customize the home screen content, better reporting for the integrated expense reimbursement feature, and more robust document sign-off workflows.

Pros: Customer Support, Ease of Use If i ever have any question i call and i am always helped. The reps even stay on the phone with you to walk you through processes,

Cons: I haven't found anything I haven't liked about i-solve. it is a great system very user friendly. I love it.

Pros: I love using isolved for our dependent care accounts. Easy to use and don't have any issues. My balance is right there.

Cons: Sometimes navigating the site is a little hard but once you get used to it, it's pretty easy. No employees have had issues.