Rating
4.4
22 reviews
Categories
11
Founded
1999
Employees
4
CityReporter is a comprehensive municipal management platform designed to help local governments modernize inspections, streamline workflows, and improve public service delivery. It brings departments together by digitizing key processes such as e-permitting, asset tracking, maintenance management, and code enforcement. Staff can complete inspections and approvals in the field using mobile devices, while supervisors access real-time data to make informed decisions. CityReporter reduces paperwork, prevents costly delays, and improves accountability with automated council reporting and cloud-based records. Designed specifically for government operations, it supports transparency, compliance, and efficiency, helping municipalities serve their communities more effectively.
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(22 reviews)
Overall, I have been happy with the CityReporter application. It has allowed us to streamline our process and improve consistency in our inspections. The Noratek team is a pleasure to deal with and very responsive.
Pros: This product is so cost effective! The ease of use of the questionnaire in the app is great and the support team is some of the most responsive I have ever dealt with.
Cons: I think the custom report creation process on the back end could run smoother but if you are using the template reports they work great.
Shamair T. · Manager, Risk Management · Insurance · January 14, 2025
Almost always a very good experience. Rarely does the program glitch when I am working on it while in the field or when I am finalizing a report once back in the office. It makes more efficient use of my time, and the results are always appreciated by me and my clients.
Pros: The ease of use and the professional outcome of the reports are great reasons for using CityReporter.
Cons: Sometimes the formatting needs to be tweaked for the reports, but this is a minor issue.
Carmen P. · Owner · Architecture & Planning · December 19, 2024
| Category | Page | Rank | Placement |
|---|---|---|---|
| Code Enforcement | 1 | 9 | - |
| Fire Department | 1 | 15 |
Domain confidence 98%
Flows well easy to use and saves time. Great purchase.
Pros: Program is easy to use and covers everything we need it to do at a very affordable cost to the municipality.
Cons: No dislikes. This program takes a little to set up but is user friendly.
Hiram D. · Code Enforcement Officer · Government Administration · December 16, 2024
It was the right decision at the time to go with the Fire Code and Enforcement module. Easy to use.
Pros: User friendly, works with other modules of the CR Suite.
Cons: The city is looking at updating their Record Management System (RMS). In addition, CFD is looking for an all encompassing RMS program that does it all from check lists to dispatching to training records and so on.
Sam L. · Director of Protective Services, Fire Chief · Government Administration · December 6, 2024
[sensitive content hidden] and the whole team is supportive in providing solution to the raised queries.
Pros: Great for carrying out inspections on site.
Cons: The user interface of the software can be made better.
Mayank R. · Civil Engineer in Training · Construction · November 28, 2024
Pros: City Reporter is easy to learn, I like that I don't have to change my password every 30 days. I like that I click a few buttons and have monthly summary reports for MPAC, Stats Canada and our Fire Chief. I also use City Reporter as one of my check points when completing a tax certificate to see the status of a building permit.
Cons: In my time using City Reporter I have not found anything negative to report on.
Kimberley S. · Planning and Building Assistant · Government Administration · June 30, 2023
The system allows for remote access if a form needs to be reviewed. No more going through a filing cabinet. Keeps records and dates for upcoming inspections and re-inspections. Very user friendly. Also customer support has been great! Very positive experience so far!
Pros: We liked the program because of the paperless record keeping. Also the ability to insert photos and be able to email our customers the completed form.
Cons: Can't seem to think of one. City reporter has met our goals of what we wanted and then some.
Keith B. · Fire Chief · Public Safety · June 27, 2023
Customer service always available quick to respond and the software works great
Pros: The willingness of the City Reporter to listen and add what is needed to meet our specific needs
Cons: A way to merge tax accessors q-public information into database
Glenn L. · Dooly County Building Official & Zoning Administrator · Government Administration · June 23, 2023
Cityreporter has made it easy for staff and faster to report and keep track of.
Pros: how its paperless and easy to go back and look up information.
Cons: Have not found any dislikes yet. No difficulty using and navigating through.
Rangel R. · supervisor · Public Safety · June 20, 2023
Top shelf customer service and support as Noratek staff get back to us right away.
Pros: City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.
Cons: An easier, more streamlined way of setting up the customer portal would save staff time.
Bill D. · Development Services Manager · Government Administration · June 19, 2023
Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.
Pros: “We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”
Cons: I know you can assign areas to certain staff members, I just was never able to figure it out correctly.
Patrick W. · Park Operations Manager · Management Consulting · May 9, 2023
Instant receipt of inspection reports by builders and owners is welcome by permit holders. Easy tracking of failed inspections.
Pros: We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter. Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.
Cons: The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.
Rod L. · Manager of Building & Chief Building Official · Government Administration · February 22, 2022
Everything is working great since the last update. I find the system very user friendly. Changing forms to make them fit my needs was very simple you don't have to be a computer geek it use City Reporter. All our foreman use the system and took less than 15 minutes to train and since most of them still have trouble with cell phones that was very impressive.
Mike B. · Regional Manager · October 30, 2014
City Reporter park inspection software has streamlined our playground inspections. Staff no longer used paper inspections, and because it's so easy to use it has made it a lot easier for staff to stay organized and keep up with the inspections. Thank you City Reporter for a great product!
Ben C. · Director of Parks and Planning · October 27, 2014
We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable tool. It is very easy to use and has quickly been mastered by those staff who have limited experience when it comes to technology. The customer service we have received right from training to ongoing support has also been fantastic.
Blaise L. · Park Warden · September 23, 2014
If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.
Albert E. · Facilities Foreman · September 22, 2014
It seems to be a good idea but the setup that is done for my application does not work for me
Paul P. · Park Inspector · September 20, 2014
City Reporter has been a huge asset to our small Facilities department. It has forced us to do inspections on sites that have been over looked in the past. The ease of use by the inspector and ability to track deficiencies is great. The customer service has been great always there when we have had any issues. Being able to customize the inspections is one of the best features. It took us a while to be able to dedicate the time to set up initially but after that its been great.
Shaun L. · Parks and Facilities Superintendent · September 19, 2014
Very easy to use and excellent support!
Monte S. · Quality Control Manager · September 19, 2014
My department has been using CityReporter for several months now. Customer service has always been prompt and helpful, and when we did the free trial they made sure that we got the most out of it. The program has totally streamlined how we do our parks inspections, and has made it much easier for the parks coordinator to communicate any issues to me so we can respond quickly and efficiently.
Natalie W. · Superintendent of Parks and Rec · September 19, 2014
This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have along the way! Great for monthly checks an reports for any type of job. From large scale to small towns its a handy tool for supervisors an directors in any municapality.
Dave P. · Parks & recreation · September 19, 2014
This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!
Bill S. · Director of Community Services · September 18, 2014
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| Municipal | 1 | 15 | - |
| Permit | 1 | 16 | - |
| CMMS | 1 | 23 | Ad |
| Public Works | 1 | 25 | - |
| Parks and Recreation | 2 | 13 | - |
| Government | 2 | 20 | - |
| EHS Management | 3 | 22 | - |
| Inspection | 3 | 39 | - |
| Asset Tracking | 4 | 11 | - |
