Payworks

Pros: It is very easy to complete pay periods every other week. I don't need to worry about remitting any government payments. Customer support personnel are extremely helpful!

Cons: Trying to find answers to my questions on the website. Often I don't get the answers to my question or it may seem a little complicated.

Pros: the user friendly and functional website. even my most computer-basic clients can use it.

Cons: it's become difficult to receive customer service. Reps never answer the phone, and the general customer service hours are not conducive to the West Coast. it has become difficult to speak with a human being even on the general help line.

Pros: Our account manager [sensitive content hidden] has helped us out on more than one occasion. Not only is she prompt but provides answers to our questions in a very constructed and easy to understand way.

Cons: It is a bit of a learning curve when you first navigate the program. It does have some complex pages especially when setting up employees. It would make it easier if there were some help screens or short videos.

Pros: The customer support. As a new user of Payworks, I've made a few mistakes, and [sensitive content hidden] has always been there to help.

Cons: I find that if you make a mistake, you can't go back and correct it. You have to contact customer support.

Pros: We signed up January of this year. The more I have used the system, the easier to navigate it has become.

Cons: Some things are very convoluted, hard to find. Having them easier to find and use would be helpful. ex doing ROE, I was a MOneris costomer before, you completed these right from there employee profile. Generating T4's are done with the last payperiod if you want... not sure how this is done with payworks but am betting it is more steps...

Pros: The support is fantastic—they truly deserve a 5-star rating! The team is knowledgeable, efficient, and always reliable. As an accounting manager, I have a solid understanding of payroll basics, but I don’t have the time to dive into every payroll setting or keep up with all government legislation. That’s why having access to true subject matter experts is so important. Payworks support is my go-to resource, and they consistently provide clear guidance and helpful advice. They always take the time to help, and I couldn’t ask for better support.

Cons: There isn’t always enough time to fully explore and learn all of the features Payworks offers. I wish there were a simpler, more streamlined way to learn what the platform can provide. It would also be very helpful to have a centralized resource that explains what each report is used for, along with guidance on how to set up and customize reports to better align with our company’s needs.

Pros: EASY TO USE HAS GOOD REPORTING YOU ARE ABLE TO PRODUCE AD HOC REPORTS FROM THE DATABASE PERFORMS YEAR END T4'S

Cons: LACK OF CONTROL PAYWORKS HAS STRICT GUIDELINES ABOUT WHAT YOU CAN CHANGE SOME REPORTS CANNOT ACCESS HISTORICAL INFORMATION

Pros: We’ve had a great experience with Payworks. It’s easy to use, reliable, and makes payroll simple. Anytime we’ve needed help, their support team has been quick and helpful. Highly recommend.

Cons: At the beginning, I found it a bit difficult to navigate the sidebar and figure out where everything was. It’s gotten easier over time, but sometimes it still takes me a little longer than I’d like to find what I’m looking for.

Pros: The ease of everything payroll! After not doing payroll for 17 years, they have made it simple and straightforward to jump right back in. They even take care of the CRA remittances for me too!

Cons: Figuring out the journal entry side of payroll. Has been the most challenging part for me, but it’s all part of learning a new way of doing things.

Pros: How easy to run payroll runs and customer service, as well as value for the money. I also like the app for the employee

Cons: Set up an employee, and the paperwork that I still need to go through, all the documentation, and bank information.

Pros: It's easy to use, I have had great customer service, the ease of setting it up at the start was simple and all at a reasonable cost.

Cons: I really haven't found anything I don't like. The closest might be that I am not a payroll specialist and some times terminology can get me but usually I can figure it out.

Pros: the pay grid system. can access the payrolls anytime. Payroll processing reminders. able to reverse the hours. Security the overall layout.

Cons: nothing particular but I am not sure how the year end with this software will go through, as this will be my first year end with Payworks.

Pros: Ease of use. You can also get through to a team member not a chatbot. I like to talk things through with a live person. Bonus points for that.

Cons: There are some things I wanted from a report standpoint and the system can't do it. It doesn't integrate to some of our software programs.

Pros: Payworks makes payroll easy! The system is easy to navigate once you are set up. And if you have any questions or issues they are there to support you.

Cons: The screens are sometimes hard to find but the customer service centre is always there to help. They are patient no matter how silly the question may seem to be.

Pros: I love how quick and user friendly it is, Payworks makes life much easier keeping everything together and organized. The staff are very helpful and prompt

Cons: Some of the Applications could be more user friendly, and something are not intuitive, but the staff are very quick to offer to add it to lists of future development

Pros: Ease of doing payroll and the fact there is always someone who can help me when I have difficulties.

Cons: Sometimes the program gets changed but the staff are always available to help me figure it out quick

Pros: Payworks is the most user-friendly payroll system I've used in my decade-long career. The modules are easily accessible and simple to use and understand.

Cons: The report functioning can often be limited I find, but I make it work. Occasionally I have trouble pulling the exact employee data I want, but I've made it work!

Pros: Ease of use, cost effective, I like that the government reporting is covered for the most part. My contact person is always very prompt with a response.

Cons: Initially it was a little hard to navigate the menu items. I had to write the process down in order to remember the correct steps.

Pros: Payworks program is pretty easy to use and if you have any issues, my current representative is always available to help. I also got a friends business set up with Payworks and he loves how easy it is to process payroll from what he was using before!

Cons: When we implemented the clock hardware. We still don't use it to its full potential because it doesn't seem to run smoothly.

Pros: Very simple and easy to use. Intuitively easy. I also like that the changes by Ontario/Canada's changes are reliable and automatically imbedded and one does not have to worry or question the process. Payworks staff too are always available and helpful to solve any issue.

Cons: I couldn't think of how things could be any simpler. Most of the hard to do issues, are only hard in your mind and when you see the platform, they have it all accounted for and easy to implement the changes.

Pros: The cost, and the fact that it is a Canadian company. I also like that the service representatives are knowledgeable about employment laws in my province.

Cons: I find that the interface is not super intuitive. I have only been using it since April, so I know that there is a learning curve. However it would be nice if there was a way to be prompted to make sure I don't miss steps, particularly when hiring a new employee, or terminating one.

Pros: Payworks is created with all steps in mind, leaving peace of mind that everything is flowing easily from the payroll clerk to the employee. Integrations such as ROE processing, CRA payments, T4 filing, Warnings, and a stellar service department makes payroll a great tool box.

Cons: The new general service contacts workflow. My reps have changed many times and yesterday I needed an answer and did not get one. The person I need to deal with has had two messages and not returned the call and the general line can't help.