Mortgage Automator

Pros: User-friendly interface combined with great tech. It’s intuitive and saves time on day-to-day operations. The system is streamlined and helps automate workflows efficiently, making the loan process smooth and less prone to human error.

Cons: Occasional limitations with custom reporting and dashboard flexibility. While the core features are excellent, there’s room for improvement in customization options for lenders with more complex or niche workflows.

Pros: The origination and loan servicing parts are great and helpful on the day to day tasks.

Cons: Very robust software, always improving and developing. Nothing to dislike .

Pros: Easily inputting comparables for the subject property.

Cons: I’ve had great experiences with Mirtgage Automator.

Pros: Easy to use, intuitive and the onboarding is exceptional!

Cons: A bit pricey. Other than that, the system is great.

Pros: having everything all in one spot allowing us to only have to use one software system!

Cons: none! its crazy to say that but everything you need to run a hard money lending business they have!

Pros: There is no better way to keep our loans organized, serviced, an monitored all in one place. We use the product every single day and it has become the backbone of our deal flow.

Cons: There is a bit of a learning curve when it comes to modifying documents and templates.

Pros: Great customer service; ease of use and clean interface;

Cons: lacking integration with Quickbooks however MA is regularly coming out with enhancements which hopefully provides for such integration.

Pros: The loan ledger in MA gives us a better breakdown of the outstanding balance in each account, whereas our legacy system only provided one lump sum outstanding balance that included interest and fees. Additionally, the process to enter new purchases, top up an existing position, process redemptions and process/pay dividends is all a very simple process through MA. Reporting through the fund dashboard is very efficient as well.

Cons: Needs to be integrated with an accounting system.

Pros: ease of use support chat option recommendations are taken seriously and applied if possible.

Cons: at the moment, there isn't anything that I do not like about Mortgage Automator.

Pros: I thought it was an all encompassing software for any lender. I was able to run my entire business with one software with the exception of marketing.

Cons: It took a little while to get setup but that is because the software is so robust.

Pros: Without MA we would not be able to manage our loan portfolio. I especially like the ability to pull reports and easily access my data.

Cons: None - the MA team is always there to help with any issues.

Pros: When underwriting loans, it is a huge benefit to have all of the information in one place to look at all of the prior business we have done with a repeat customer.

Cons: There is a little bit of a learning curve at first but the costumer service did a great job training my team.

Pros: This company offers a great product. It has allowed our company to grow in our daily output through the automation offered. Their customer service has been really great to work with as well and is quickly responsive when we have questions.

Cons: There's not much we don't like about this company. We're quite pleased with what they offer.

Pros: The reporting features of Mortgage Automator have taken our efficiency and data use to the next level. Through the Report Builder module, I am able to customize reports to best fit our users needs. Integrating excel formulas in our reports has also greatly increased productivity in our organization. All members of the Data Migration/Onboarding team have been absolutely amazing to work with, with very quick and efficient response times.

Cons: Currently, there is not an accounting function/integration within Mortgage Automator, however I know this is something that is in the works. Looking forward to this feature!

Pros: Readily availability of information to facilitate tasks.

Cons: limited customization and slowness at times

Pros: All information pertaining to a file is able to be stored on one platform (MA). Easy to build reports to track different items as required.

Cons: There is not auto-save function, so any information added and not saved before navigating to a different section will be lost.

Pros: MA is easy to use, simple, flexible and intuitive. It has the ability to handle many different types of scenarios and transactions, and if a function isn't currently automated, MA always is able to provide a alternative solution in the meantime. The customer service is exceptional. The response time, efficiency and knowledge are beyond industry standard.

Cons: There isn't a downside to MA for day to day use in our business. We only wish that we can get more from MA, as the features and continuing growth excites us, and we constantly look forward to updates and new features that help our business.

Pros: Easy to use and has reduced time to underwrite files. The system is slick and performs all of the tasks we had hoped it would.

Cons: We haven't run into any issues with the system as of yet.

Pros: Mortgage Automator is an end-to-end solution for mortgage underwriting, issuing commitment letters, ongoing administration to discharge. The system is continuously updated with new features. Many of the features are customizable such as the ability to add custom fields and documents. The system has built in reports and a Report Builder feature which is very useful in helping to manage the portfolio. The system is used on a daily basis with mortgage applications downloaded directly into the system. The system is well suited for our business model. From a cost benefit perspective Mortgage Automator is a great value proposition.

Cons: Online user documentation does not have enough depth and instruction in terms of how to use the various features of the system. Support is generally good however can be lacking in responses. Returning to ongoing webinars would be very useful. Custom documents can be created however the feature is not user friendly.

Pros: Ability to create and customize templates Ability to create email templates with pre-set recipients, emails CC'd and document attachments. Incredible time saver Customer service support is helpful and quick to respond Love the feature request board, which allows MA's team to review suggestions from its users and implement the most liked/requested

Cons: There is no previewer for image uploads. To view a saved image, it is downloaded to your computer and then you view it

Pros: Relatively user friendly. Availability of different reports in excel format. Online support is very helpful and responsive.

Cons: Lack of control, such as who is able to alter information entered. Information such as early term penalty do not get update in discharge statement when the terms are renewed/amended.

Pros: Mortgage Automator has significantly streamlined our operations from intake to deal funding and throughout servicing. The software is particularly helpful in generating detailed and accurate reports, as well as creating personalized documents for both our investors and clients. They also have a great Self-Help tool that walks us through any questions we have when it comes to their product -- step-by-step. Additionally, if our issue goes beyond what this tool can offer, they have great customer service through their online chat that quickly resolves all of our questions.

Cons: While the software covers most of our needs, there could be more customization options for reports. I also think mobile accessibility would be beneficial if we are needing to access the system on the go.

Pros: We now have the ability to procude loan documents at a speed that would have been unbelievable a few years ago. All our documents and deal flow are seamless from receipt of an application to funding and beyond.

Cons: I can't think of anything negative to say about Mortgage Automator. They keep refining it every month.