RoomRaccoon

Pros: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good.

Cons: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform.

Pros: Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website

Cons: We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that

Pros: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great.

Cons: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents

Pros: It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible

Cons: making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override

Pros: Im Bereich Rechnungen vereinfacht es die Arbeit. Aber mehrere Fehlfunktionen verderben die Lust. Mit internationalen Texten ist alles ok. Details zu Wohnungen auch gut.

Cons: Zu wenige Zahlungsmöglichkeiten. Man reitet auf Systemen, die Deutschland nicht akzeptiert werden. Nur eine Zahlungsmöglichkeit auswählbar: Kreditkarte. PayPal, Apple Pay, Sofort-Überweisung usw. fehlen. Mehrere Fehlfunktionen, Abends sehr langsam, teils nicht zu erreichen.

Pros: Fantastic service, fantastic product and even more fantastic people on the team.

Cons: Nothing to add here. We enjoy working with Room Raccoon and appreciate their assistance in the growing of our hotel.

Pros: All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly.

Cons: Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur.

Pros: Very user friendly with great customer support. Makes reservations easier to manage and it’s well integrated with online channels(easy access to the system wherever you are)

Cons: Need better communication with updates that will affect day to day operations

Pros: What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle.

Cons: Even though they work swiftly to fix bugs we now and then experience the same problem with bookings unlinking when you move them around.

Pros: L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement

Cons: quelques fois la comprehension de gestion du channel manager mais tres vite résolu

Pros: Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services

Cons: Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month.

Pros: - Fast customer reply - Attention to account fom existing clients and new clients - Flexibility and amazing customer support

Cons: From my experience with clients working with them, there was no lowlight i can mention

Pros: i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills

Cons: the inital onboarding process was a little bit longer than expected

Pros: RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!

Cons: They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.

Pros: Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach

Cons: Nothing, RoomRaccoon has been a fantastic partner to us

Pros: Viele Möglichkeiten das eigene Hotel zu verwalten. Der neue Customer Success Manager kümmert sich direkt um seine langjährigen Hotelpartner.

Cons: Bugs. Aber das gesamte Team ist sehr bemüht diese zu beheben.

Pros: It does what it needs to. Customer service was okay, once you reached someone.

Cons: If you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough.

Pros: O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar.

Cons: As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema.

Pros: Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.

Cons: The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.

Pros: Horrible, how they treat customers is unacceptable.

Cons: $7d

Pros: Sales presentation is great, but untrue.

Cons: Sales guys promise a lot which the software cant deliver; All integrations are not applicable in our country. Basic functionality like messaging is not included. Rate-management is horrible.

Pros: - benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support

Cons: - Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support

Pros: Easy to use and definitely good support when a problem arises.

Cons: Not really. We are quite satisfied with the product