GovPilot

Pros: Email update to requestors with each change in status, improves government transparency.

Cons: Sorting and filtering features need improvement

Pros: The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses.

Cons: The ability to merge and retrieve certain functions.

Pros: The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances.

Cons: We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur.

Pros: GovPilot's software allows information to be shared easily and instantaneously between departments and also with the public. We are able to limit the paper in our offices while still allowing for information to be accessed easily.

Cons: The time is takes for Property Profile information to be updated

Pros: Ease of entering information, printing out forms, customizing settings

Cons: When uploading information the program sometimes duplicates instead of updating the information previously uploaded

Pros: Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module.

Cons: Issue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address.

Pros: We are using GovPilot's Report a Concern Module. The module is user-friendly for the complainant and our staff members. We are very pleased with the service.

Cons: We would have liked to customize the app more, and add functionality that is not yet available.

Pros: Can process records requests quickly. Easy to operate.

Cons: Once we got used to the modules, there were no negative issues.

Pros: The ease of use and the ability to computerize some of our key processes.

Cons: There aren't any cons for the use of this software. Whenever there may be an issue or a process is not making our jobs easier, support has worked very hard to simplify and improve the process so that it is much more functional.

Pros: Improvements made as problems were discovered.

Cons: Current Residential Parking problems were detailed in an email currently being addressed. The early release before proper testing was a problem in 2020.

Pros: Easy to navigate . User friendly. Easy web interface.

Cons: Nothing, a great product. Hard to find fault with this product.

Pros: $87

Cons: When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot.

Pros: As a middle sized organization we are challenged to find right sized software. We have enterprise expectations but do not have staffing adequate to achieve economy of scale. GovPilot has the right balance of complexity to empower our users without overwhelming them.

Cons: Like most businesses today they are understaffed and work long hours to keep up with workload. You should understand this going in and expect to exercise patience during implementation and deployment.

Pros: GovPilot helps us quickly and efficiently communicate between departments, and all communications are saved for later reference. Residents are able to notify Township officials of a concern at any time/day, not only during business hours. The automatic email notification for new RAC allows for response in emergency situations.

Cons: We found a few additional features for our purposes. We asked if only the CCO Inspector could be chosen for scheduling the Inspection on the drop-down feature to limit confusion. We also requested an automatic reminder for RAC for any NOV when the 10 days is expiring for Code Enforcement to follow-up.

Pros: I like the feature that allows us to communicate directly with our residents so that they know exactly what actions are being taken to resolve their issue.

Cons: Some improvements can be made in the maps section of the form. It doesn't allow the resident to move forward unless they have an exact location that GovPilot can detect. If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint. I would suggest making that optional and allowing the resident to explain in detail where their issue is located in the case that they do not have an exact address.

Pros: Our office deals with a lot of incoming applications and both foot traffic and phone inquiries for our licensing services. This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home.

Cons: I can't think of any cons at this time. All of my experiences have been pleasant and I haven't even used every tile yet.

Pros: The ability to store all property records in one place is invaluable! Currently use a permitting software that does not have this capability and it's very restrictive. GIS mapping is a huge benefit also. Visually appealing dashboard. And the app is a phenomenal tool!!!

Cons: As a free trial user, it is hard to find anything that I dislike about this software. So far, I love it and it meets/exceeds all our needs. I am going to push for my municipality to adopt.

Pros: The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place.

Cons: The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious.

Pros: The ease of setup and the fact that Gov Pilot does all the modifications and updating

Cons: That I did not find the software sooner.

Pros: The are straight forward and easy to use/understand. The support staff and sales staff worked with up so we could see what we wanted to see, not something we did not want/need. If we have a problem, the chat room is quick and easy, with positive responses.

Cons: Having to use "SAVE" after typing a long narrative to save it.

Pros: GovPilot is very user-friendly and staff is very helpful and easy to work with.

Cons: It would be great if there were more options to run different types of reports for each module.

Pros: We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

Cons: There is nothing I don't like any things I thing need tweaking they take care of. No issues at all.