Pushpay

Pros: As a church, this app was great for easy access for people to give donations through.

Cons: The cost and percentage PushPay received from donations was a draw-back for us; particularly as a Canadian user.

Pros: Pushpay makes it easy for our congregation to donate. The ability to use a qr code or text to give really helps. Almost 50% of giving to our church comes through pushpay.

Cons: The app creating that they have is not simple. Years ago, it was very simple. We wish they would go back to the platform they used then.

Pros: Software functions well. Great sales team. Great support team with quick responses.

Cons: We had an issue with our initial cam but the team was able to quickly reassign our account and our experience improved greatly.

Pros: flexibility and all in all in one solution

Cons: credit card fees are not the lowest in the market

Pros: I love how efficient, effective, and excellent the presentation and interaction with this platform is. The Pushpay team has been super helpful throughout our process and our goals of immediate needs for such a quick turnaround for our switch. Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team.

Cons: The only thing I liked least about Pushpay was that I didn't make the connection with the proper individuals so we could start the transition sooner. They are absolutely amazing

Pros: The ease of implementation, set up and use is what I like most. I am not from the tech generation and to my surprise, with a coach, I have been able to navigate through the implementations process without too much difficulty. Also, all of the folks I have encountered along the way, have gone above and beyond to assist: [sensitive content hidden] [sensitive content hidden] created a "how to give" video only because a member of our congregation directly reached out to Pushpay for guidance. This is the "above and beyond" and what counts in business.

Cons: Not being able to communicate directly with my Implementations Coach made things difficult in the beginning. Having emails and messages filtered through care@pushpay.com caused a delay and allowed for misunderstandings.

Pros: Easy to use but lacking in the flexibility to provide donor the capability to designate to multiple funds in one entry.

Cons: No capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20.

Pros: Great in selling their services. User friendly once it was FINALLY set up. ...but it all went downhill from after that.

Cons: PushPay customer service has been incredibly lacking for us. They have failed to complete a simple task of linking the giving through PushPay from our new campus to the bank account for that campus. After a YEAR of emails and phone conversations, all we have are excuses, apologies, our customer service rep wrongly accusing us of not providing the paperwork which we verified was sent and received and he admitted, "Yes, I have it right here"...and they STILL have not resolved the problem. The only way to contact them is through a portal requesting a call back and setting an appointment, which is automatically confirmed on a calendar only to have the rep repeatedly fail to keep. Horrible customer service. We dread having to switch companies and re-educate all of our donors but we are shopping the market and advise others who are considering PushPay to do the same.

Pros: The ability to have self branded apps and tons ofngeatures

Cons: The only con in the cost it’s very expensive

Pros: The service is fully adequate. It is just in no way worth the cost! And the idea of being locked into annual contracts with so many services not requiring that is insane.

Cons: Annual contracts and the cost!!!! $350/mo for an app is crazy! Not to mention the additional processing fees!

Pros: Pushpay is highly functional and has a very clean and simple UX and UI. Integration between Pushpay and the church management software are seamless and add a lot of functionality to both platforms.

Cons: As with many softwares, the implementation process is very laborious. Some of the integration and fund management features could likely be set up from the beginning or could be handled by more robust automation.

Pros: PushPay is easy to use and works great with our ChMS. It's very user-friendly on the app side for givers.

Cons: The customer support. There no phone number to reach anyone and you have to do it all electronically, which normally I don't mind, but when it takes 48 hours to get an answer, that's a problem.

Pros: I love the online giving platform in Pushpay! Very user friendly.

Cons: A feature that I feel could be added is more options to run financial data reports.

Pros: donor management is very good, and payment processing is very good for our church.

Cons: Seems expensive, but works well, so you get what you pay for!

Pros: Recurring giving is made very easy. We are 87% giving online only.

Cons: Processing charges and fees are the highest in the arena

Pros: We used PushPay for a number of years when we were with a network of churches. We saw it as a credit card processing company and did not have full access to the product.

Cons: When we became an individual church we attempted to keep the same service. Instead we were over sold a product that was much more than we needed. While attempting to contact customer services we discovered that we were in a two year contract that could not be canceled. Their policies are company centered not customer centered.

Pros: This product was easy to use and have needed features for church giving

Cons: Expensive compared to the competition and customer service was difficult to work with at times

Pros: It was easy to use, but it was hard to set up and costs us to much

Cons: It took forever to set up and it costs us more than we took in

Pros: Pushpay does what they promise, and that is to provide an online experience for those who want to give to their church digitally. I like that that we can give online whenever convenient, and we have the option to give with credit card or bank account, and set recurring as desired. Like any online payment tool, this is super convenient, and eliminates the necessity of carrying money or a check to church. The interface is simple enough that most can use it without issue.

Cons: My biggest gripe with Pushpay are the fees. While it's understandable that that they are a business who needs to make money, many churches have found it a hardship to pay their base fee as well as the percentage they take for the transition. For most churches, this would likely be thousands per year.

Pros: Never got a chance to deploy it because Pushpay refused to respond to support requests.

Cons: Pushpay's customer service for help with the implementation process is worthless.

Pros: It reduces manual work and reduces time and we can track everything in a automated way and online giving can be automated.

Cons: online giving is not effective for some regions, we need to provide different ranges because it has standard amount to donate but some people cannot afford that much

Pros: I like the ease of setting up recurring gifts and one time donations.

Cons: The interface is a little complex. I would like to see it cleaned up a little and more streamlined.