Glue Up

Pros: Event Management and Contact Management were easy for the user to navigate and integrate into our website.

Cons: Although integration was quite simple, you did have to (with Glueup's help) integrate and set up on your own.

Pros: The software interface for users is very modern and the social media-style community makes the experience very approachable. The workflow and automation for membership is going to make my life, come renewal time, SO much easier. Price was very reasonable for all it includes!

Cons: We were sold on the promise of a couple features that weren't actually available so that was frustrating (ex. shopping cart for purchase of tickets to multiple different events). I also wish the integration with QBO was more robust for custom invoices.

Pros: Glue Up is constantly adding and refining new features and has excellent customer support. The member community platform is well designed.

Cons: Managing contacts in the database is a learning curve. There are multiple places a contact exists which isn't always intuitive.

Pros: Fairly easy to figure out campaigns and community. I tried to give it a fair shot despite what my members told me the first week on the job. But, this is NOT a sophisticated membership database.

Cons: Seasoned Assn Veteran. NOT an innovative system. If you are ok with spending staff time figuring out reports, waiting on customer service and work arounds, this is the platform for you. Associations poll members...not with Glue Up. Association communities like to search for a conversation, not with Glue Up. Want to change static things on your website like the year of an event? Not in Glue Up...their staff control typical yearly changes. Change in staff and need to change the picture or contact info, don't ask Glue Up staff. They are very slow to change.

Pros: Being able to send out mass emails to our members. It makes membership engagement easier while also being able to see how many people are engaging.

Cons: Not being able to create membership payment plans. Some of our members would like to join but can only pay on a monthly basis and not the full yearly amount.

Pros: I appreciate the support [sensitive content hidden] gave us as team through our process of cleaning up our Glue Up. Thanks, Harold. T

Cons: I have not dislikes about Glue Up as of now, everything is straightforward and easy to access. Thanks, Harold. T

Pros: Event registration and management is easy you can tell the platform started as an event management software.

Cons: Finance fees on ticket transactions and cost of product. Managing memberships and contacts is too cumbersome. Need more ways to manage and merge memberships for groups.

Pros: We like Glue Up for the ability to integrate several different areas of work into one platform, simplifying tasks and data.

Cons: Some features are not available yet, or are pretty basic. ( follow up surveys) Some advances features require an upgrade to your plan.

Pros: We have been pleased with the customer service, ease of use, and the event capabilities of the Glue Up. As the communications director, it has given me more ways to connect with the membership. It's a great value!

Cons: We had some minor struggles with our own understanding of the dues collection setup the first time around. But customer support got us back on track, and we're all set up for next year.

Pros: GlueUp is intuative and systematic in it's coinstruction. Support us great and resources that are provided are clear and allow access as needed. We are looking forward to using the tools associated with newsletters and other communication tools.

Cons: We are an NPO and there is currently no donation option so we are using the event management to "sell" tickets as a way to donate. We are eager to see how GlueUp develops this option going forward.

Pros: The platform offers an impressive range of functionalities that significantly streamline our work, and the customer service team is always extremely efficient and responsive.

Cons: With so many functionalities, it can take some time to fully explore and understand all the features, especially for new users, but once familiar, the platform works very smoothly.

Pros: Customer Support, Event Management, Event Registration, and Value for Money are all hallmarks of what makes this a great platform.

Cons: It can be very technical, and it has limited templates for Campaigns. We would also appreciate the ability to load our own templates.

Pros: The interface and required navigation for Glue Up is beyond user friendly. The customer support was readily available if I had any questions or concerns. Great value for your money. I used this software for Events registration and also sales management.

Cons: I did not experience any cons as of yet with the software. The software worked as needed and has been an asset to my business.

Pros: Como organización hemos tenido muchas ventajas al usar Glue Up: Poder gestionar mejor nuestra amplia red de contactos, dar seguimiento a nuestra membresía, administrar nuestras oportunidades de crecimiento y dar difusión a nuestras actividades. Además, hemos podido gestionar de manera sencilla y profesional nuestros eventos que reúnen a miles de personas cada año.

Cons: Hay áreas de oportunidad en las plantillas para eventos, permitiendo que haya actualizaciones que puedan dar mayor margen para personalizar su diseño.

Pros: Your customer support team and account managers respond rapidly, and our email templates maintain a professional tone.

Cons: The annual event allowance is too limited, and the fee to add additional event allowances is excessively high.

Pros: The onboarding process was seamless, and the support from [sensitive content hidden] and the Glue Up team was excellent—responsive, thorough, and proactive. The platform itself is intuitive, with strong tools for managing memberships, events, and communications all in one place.

Cons: Because Glue Up is such a comprehensive platform, it takes some time to get familiar with all the features. The breadth of functionality can feel a little overwhelming at first, but the training and support help smooth that learning curve.

Pros: Customer Service is great. The platform is easy to learn and when you run into any tech issues Glue Up support can help solve the problem with a quick response rate.

Cons: There seemed to be some issues with the QuickBooks integration that caused issues for our accounting. That has since been resolved but it makes we wary to trust the system completely.

Pros: It’s easy to access your members and contacts, but that’s it. They’ve put a lot of thought into functionality and set it up logically, unfortunately not from a simple user experience point of view.

Cons: No flexibility; difficult to navigate; cannot customize many of the communications messages; website content management is very restrictive; customer support responsiveness is extremely slow.

Pros: User friendly Seamless transition Excellent support Great platform for us as an association of professionals to connect

Cons: Nothing - Glue Up has been fantastic since we started. There is literally no reason to complain about anything.

Pros: We’ve really enjoyed working with Glue Up because of how versatile and user-friendly the platform is. It allows us to manage our membership efficiently, host virtual events with ease, and even create micro websites—all in one place. One of the standout aspects of our experience was the exceptional support from the Glue Up team. They were incredibly communicative and responsive throughout the entire website development process, helping us bring our vision to life and ensuring everything ran smoothly from start to finish.

Cons: While our overall experience with Glue Up has been positive, there were a few areas that proved challenging. During a mass data upload, several sections didn’t transfer correctly, which required us to spend time manually fixing the issues. The platform itself isn’t very beginner-friendly, and because it’s not widely known, it’s been difficult to get new staff up to speed quickly. The website development process also had some hiccups—we had to make several rounds of edits because the structure for submitting content wasn’t clearly outlined from the start. Additionally, the biweekly meetings felt rushed, limited to just 30 minutes, and often gave the impression that the team was stretched thin. In one instance, the Zoom link provided didn’t work, and after 15 minutes of no response, we were only left with half the time and weren’t offered an extension. While we understand they may be managing many clients, it was frustrating to feel like we weren’t a priority during key moments of the process.

Pros: The CRM system is a standout feature. It's incredibly well-integrated, allowing us to easily access all relevant information about our members in one place—from contact details and event attendance to payment history and engagement level. This makes it so much easier to stay on top of our relationships and respond to members’ needs quickly. The platform also makes communication simple and efficient. We can send out targeted emails, notifications, and campaigns to the exact audience we want to reach, all from within the system. That level of control and flexibility is incredibly helpful. The events module is another highlight. Setting up registration pages, ticketing, and managing attendees is intuitive and smooth. It saves us a lot of time and adds a very professional touch to our events. Overall, the platform brings everything together in one place, making it much easier to manage a community effectively.

Cons: The Knowledge Library is very useful and allows us to share important content, but visually, it could be more engaging or dynamic. The current design is fully functional, but a refresh could make it even more appealing for users exploring resources.

Pros: The interface is very user-friendly and easy to navigate. Ease of completing actions such as events set up, member details changes, campaign creation etc are great.

Cons: We have suggested a few improvements to our contact at Glue Up, there are a few limitations within certain modules - e.g. transitioning members in bulk to another member type, allocating partial payments to invoices, being able to process a partial refund without voiding the entire payment record, being able to export relevant information for event reporting