Lone Wolf Back Office

Pros: Great program for managing all aspects of the real estate transaction including staff payroll.

Cons: Not sure what has happened recently but Lone wolf is no longer calling us back. We want to upgrade our server and would like to look at moving to their hosted solution but repeated calls to our account managers and even the collections department (where we finally got a person) were not responded to, continually told our account manager will call back to no avail.

Pros: Just loved the program and ease of use and how everything connected together from start to finish ease of look up etc

Cons: Nothing really not too many complaints on it

Pros: I can not see anything I like about this Software

Cons: The archaic software is so dated and not user friendly at all. The customer service was either horrific or they were impossible to reach. No one would from the company would ever pick up the phone to resolve the problem or listen to the issue.

Pros: I did NOT like anything, Absolutely Nothing!

Cons: This company is useless. Once they get you to sign a contract and get your credit card, then you are unable to reach support. They do not respond to support tickets and you cannot get anyone on the phone. The program is outdated and difficult to install and use on a MAC. They never set up the IDX for my listings to come over into Back Office and no one would respond to me about it. In a technology world I would expect more. This program is very clunky.

Pros: you could pay in advance towards agent commissions if they needed an advance

Cons: it reported everything to remax of indiana

Pros: Easily keep all the info about a transaction in one place, and has reminders to make sure you have everything you need. Super simple to keep track of your in progress deals and know what your missing/next steps are, and create commission invoices.

Cons: Very few cons I can think of. Sometimes it has trouble searching for a property in the MLS to associate it with that transaction but most of the time it works well

Pros: The reporting funcrtwas very good and gave me the information I needed

Cons: Customer support was terrible. Even within their own company integrations no one knew how it worked. I.e. transaction desk is a Lonewolf product, but it could not be understood by people who were LoneWolf back office support people

Pros: Pues menús sencillo,rápidos para gestión documental y económica

Cons: Quizás un poco rudimentario necesito actualizar

Pros: I like the ease that data is transferred to Quick Books. One click each day and it is ready to go!

Cons: Has tendency to mess up invoice number order in software

Pros: It does what it's supposed to do - helps real estate businesses manage commissions and facilitate the broker-agent relationship.

Cons: Not the most modern interface - feels a bit dated.

Pros: Integrated with my realtor board and handles all real estate documents

Cons: none. so far, no issues with the software

Pros: Haven't found any yet "pros" for Lone Wolf at this time. Will update review if I ever do.

Cons: Customer support is a joke. Most likely because it is outsourced to people in a call center who have no idea what they are doing.

Pros: The flow from listing to closing is unmatched.

Cons: Everything I used it for was great. Occasionally, the desk fees/splits didn't calculate correctly.

Pros: You can use it for end to end solution if you wish to purchase their full Suite. But you can also choose other solutions for paper management and still use Lone Wolf for full integration of Agent deal management up to and including paying out commissions, Staff Payroll, and A/P & A/R without using multiple programs. Good for Med size to Extremely large brokerages.

Cons: There are still some features that can be confusing to users. Updating commissions do not always flow through to updating commission splits and HST. When using on the cloud, there can be many reasons for the program to stop responding (including printing), and because there is not an internal email server, the outgoing email can stop unexpectedly, so IT has to kick the person out of the program and they have to log back in.

Pros: Accounting side of things were fine. Basically same as all the other options out there.

Cons: The accounting side worked fine, our issue was the support (or lack) of and the issues we consistently had with wolf connect. It seemed daily we were having syndication issues. Support was nowhere to be found. I raised my issues with management and was told the support group was hiring and would be on boarded quickly. If that ever happened we never saw the results.

Pros: We love this software, we love the ability to add forms from multiple places, the templates are great the versioning is great upload documents with info and it’ll import data, so nice!

Cons: Two people can’t work on the same file at one time. Outages are frequent right now should be able to work on more than one contract per file.

Pros: This was a great tool to be able to use during the pandemic. The eSignature tool provided the biggest benefit to all parties.

Cons: It was difficult software to use. Getting up to speed requires more of an investment of time than anticipated.

Pros: Lone Wolf has the best stack of software products for document processing and compilation.

Cons: A system that creates required lists of document uploads for each agent to the main office would be a great feature to add.

Pros: Our company started using Back Office three years ago. It has been a huge upgrade from our previous system. We are able to keep track of our listings, price changes, and open houses. All of our sales are entered into Back Office as well. We are able to run reports for active listings, closed listings and reports for awards for our agents. It has simplified our process tremendously.

Cons: It was a little bit of learning curve and we had a few kinks to work out in the the beginning, but once those were out of the way, it works wonderfully.

Pros: This product is easy to learn, easy to train employees on with minimal help, it has proactive updates which make it run smoothly, affordable.

Cons: Customer service needs to be scheduled which can delay a question or error. Updates are recommended to be overnight as they might take longer than expected.

Pros: Broker Wolf makes paying agents a breeze. I am able to input the agents information, along with their pay breakdown so when they do have a transaction close, the payment is automatically completed when I close the transaction! No second guessing. We can also track the transaction through the program and run detailed reporting on basically anything input into the system!

Cons: The interface can be a little difficult to comprehend but after using it for a little while it has become very easy.

Pros: Easy functionality for my daily use. I like that you can go back and make changes necessary.

Cons: It doesn’t communicate with our other systems.

Pros: There aren’t many. Nearly every interface is difficult. In its early days, Brokereolf was a decent set up. As time progressed, they’ve outsourced, added too much and charged too much.

Cons: It is not a user friendly site anymore. The US to Canadian differences cause major concerns. The staff hired to reconcile are absolutely terrible. Broker wolf needs to cut back on the programs and focus on the software brokerages are buying - they need to be user friendly; not so difficult brokerages have to hire another part of brokerwolf to fix it.