Zego

Pros: About half of our residents use Zego to make rent payments (with the others writing checks--remember those?) through Rent Manager, our rental management system. The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid.

Cons: For a while, we had an issue with returned payments, but that has been resolved satisfactorily by their support team.

Pros: The best is how easy it is for the tenant to use. Very user friendly and customer service is always quick and helpful.

Cons: The least thing I like is the time we spent without it! Really, there's nothing I can think of that we don't like.

Pros: From a resident's standpoint, everything being in one place just makes life easier. From an operator standpoint, fewer errors, cleaner records, and decent integrations matter more than flashy features—and Zego delivers there. Support has also been solid when issues come up.

Cons: I wish there were at least one free option for transactions (regarding fees), but I do understand that the pricing structure is competitive.

Pros: We appreciate that ZEGO is easy to use and great customer service! Never had any issues. It integrates with our Enumerate portal that we use for our owners easily.

Cons: I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error.

Pros: Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way

Cons: Cannot say that I have found anything that I have not really likes about Zego honestly. It is super easy to navigate.

Pros: Zego is excellent for tenant management. It is very easy to use for everyone involved. It in an invaluable tool for uploading receipts to manage expenses. I appreciate that Zego is a well rounded, all in one program.

Cons: It can sometimes be inaccurate. Also tenants have reported that for the last couple of months they haven't received a bill like they always have in the past. It has caused them to have to call or come by the leasing office and have one of us look up their current balance for them. This has caused some dissatisfaction for them.

Pros: The convenience of using the zego software with our accounting software is beyond measure. The transactions are automatic, the deposits are automatically made into the operating account of our choice and then transaction is recorded accurately each transaction is date stamped.

Cons: We use zego for tenant payments and the con is refunding them overpayments is not tracked. I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant. This is rare but we have not found a solution other than issuing a paper check.

Pros: I really like the time that Zego saves us. Instead of entering payments, they are applied to residence accounts automatically, which makes the possibility of errors go down significantly.

Cons: I really don’t have any complaints about Zego at this time in the past I did not like their customer support, but they really stepped it up

Pros: We like that the payments hook into our software company and provides great clarity on the tenant record. We are even able to scan and save check copy pics on the tenant record

Cons: We like most everything. Price could always be a bit more affordable and it would be great to know sooner if something was NSF but it likely won’t be any faster in any area!

Pros: Zego is very user friendly and the autopay and Flexpay options help residents keep current on their rent.

Cons: Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account.

Pros: Zego is fantastic! When onboarding new property managers, it is really ease to train them and bring them up to speed quickly. The utility billing is seamless and saves time performing tasks. When assistance is needed, the customer support team at Zego is top notch. They solve problems AND empower us end users with good training. Plus, they are so friendly!

Cons: There really is not anything about Zego that is negative or a "con". I have found everything with Zego to be wonderful!

Pros: Most of the time they get our RUBS bills correctly. I like that rent payments download into our software.

Cons: Their help system. You can never call and talk to someone and get an issue resolved. You can submit a help ticket online yourself. And if you call in, the person puts in a help ticket for you. Not helpful. When they get around to helping you, it could be several days. Last time it took 2 weeks and that was after I sent an email to remind them. Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. Then they have to correct what they did and that takes more time. Would be more helpful if we could talk to someone and get the issue resolved like other companies.

Pros: I have enjoyed my experience with Zego. The dashboard gives me an up-to-date snapshot of where we are at in an easy-to-undertand format. In addition, the daily reports I receive help me keep our books and client files synced at all times. This in turn makes tenant management easier as we are a smaller firm. Furthermore, Zego offers a lot of value for a low cost. Everything you need to know about tenant and prospect payments is right at your fingertips at all times.

Cons: Thus far the thing I like the least about Zego is the customer service. The agents are not as helpful as I would like and I feel they should be more knowledgeable about the product.

Pros: Zego streamlines the process of paying utilities for my apartment. It's easy to navigate, pay, and see payment receipts from previous months.

Cons: I wish there were more options on when to schedule a payment. I imagine some of this is determined by the partner however, and not Zego.

Pros: Zego is super user friendly when logging in to check your balance or to make an online payment towards rent or other bills

Cons: if you need a refund, it can take up to 7-15 days and so that is a little too long for most people and makes them angry

Pros: nothing, they are an overpriced company that charges ridiculous fees to process HOA payments - made to use their services

Cons: pricing is outrageous, ridiculous fees to process HOA payments - made to use their services. I will no recommend this to any HOA company looking for software

Pros: The ability to accept rent payments online is a game changer for tenants and owner / property manager. Automatic integration streamlines bookkeeping and tenants save time. Win win

Cons: The setup process is time-consuming, but rest assured security is taken seriously at Zego

Pros: Once it is setup, it is very nice and streamlined.

Cons: It was very hard to get customer service to understand questions and needs we had after implementation.

Pros: Zego is a very user-friendly product. We have been with Zego for almost 4 years. The payment platform is easy to navigate, and it is easy for our tenants to sign up and establish a payment portal. It is a cost-effective platform.

Cons: We have wanted to expand with some additional features that Zego offers but the cost was a bit prohibitive.

Pros: Zego would keep you on the go. It has helped me a lot, especially in the collection of rents & utilities.

Cons: Nothing not to like. It has all the feature that a property management needs.

Pros: The customizability! From setting up reservable items and rooms to submitting work orders and messaging the team, the all-inclusive feeling makes it an easy solution for many property management "problems"

Cons: It's not currently super reliable. A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. IT tickets are taking days to resolve.

Pros: Online payments and flexibility that Zego offers

Cons: Support take to long to get back when you have a question

Pros: Very easy app to use, reward points for different tasks.

Cons: Integration with some software doesn't work properly.