Kilo

Pros: KILO service and support is outstanding. I appreciate that they are working weekly to add features that support their current customers needs and requests. Love the team.

Cons: the expansion of the GMS billing in the software is a little limiting for al la carte invoicing and scheduling, but optimistic they will get there as they are progressive at building out features.

Pros: The customer service is phenomenal. To the point where they will open up my account and send a screen recorded video demonstrating how to perform tasks.

Cons: I have yet to have a single bad experience. My only issue I have had has been scheduling appointments long term, but with recent updates they have fixed that issue.

Pros: The customer service reactivity and capacity to help us and solved problems. The software possess all the features that a professional business need!

Cons: Been with them from the start , i just dont like to speak to multiples people. But i recognize that multiples specialist solved really quickly your problem.

Pros: Kilo’s ability to listen & take action on feedback. Same with questions, They so quickly fire back a helpful loom with a step by step.

Cons: The user interface on the app is a little raw and challenging to learn however each month they are making updates and upgrading it piece by piece - it will undoubtedly be a masterpiece in no time!

Pros: Great customer service. Owned and led by people who understands the needs of gym owners. Always being innovative and competitive in what they are offering.

Cons: Just waiting on workout tracking so we can have all our software in one so it's easier to manage our members.

Pros: The customer service is incredible! The system is easy to use and any time we have questions or need help their team is right on it.

Cons: We started with Kilo very early in their development stages, so some features have taken longer to come out than I would like.

Pros: Customer service is out of this world. I honestly can't think of another company who does it better! The response time is top notch on any customer inquiry.

Cons: This isn't a Kilo problem but more so an 'us' problem, the software can be so big that it's tough to optimize with our entire team. There is so much that can be done; customization, automation, etc. that sometimes it can be overwhelming.

Pros: The service, anytime i have a question, they help immediately. Always ready to help me. Which is great because i need things spelling out to me.

Cons: There hasnt been anything i dont like. It mkaes my life so much easier. Before Kilo i struggled with organisation as well as putting systems in place.

Pros: The customer support is far and away the best part of Kilo.

Cons: When I try to do things on my own, I get lost. It is a very robust system and my brain doesnt speak computer all that well.

Pros: I love the support! There is so much their products can do, but their customer and technical support is unrivaled! They are the most helpful company I have ever worked with, and on top of it, their response times are amazing! Their Gym Lead Machine tool is so robust- it is a necessary investment if you want to grow your gym and start having a team handle more of your marketing, sales and customer relations. The return on investment is incredible! You and your team will be so much more efficient, and GLM is SO much better than the patchwork processes we were using before with spreadsheets and multiple software platforms.

Cons: Gym Lead Machine is such a robust tool, which means that the onboarding process will take some time and the learning curve is a bit steep. They really invest in helping you get started, but at the end of the day, you will need to invest the time to really learn what the platform is capable of and how to best leverage it for your business.

Pros: The team at Kilo is top notch. They are always fast to help and answer all my questions . Customer service is a huge deal for me and Kilo is the best!

Cons: I have nothing negative to say about Kilo. When outages or issues pop up they communicate well and go above and beyond to correct. Myself and my team could not be happier with there services Kilo offers.

Pros: Very responsive team and informative on operations using their platform

Cons: There is nothing that I liked least about Kilo

Pros: The structure and how it get my business organised when it comes to leads and calendars

Cons: Sometimes it’s hard to keep the overview

Pros: The "all in one" Plattform for my gym marketing. Great support and continuous development of the product and service.

Cons: For the money you get a lot of features, but you will lose money if you don't use these many possibilities and don't take action yourself to use these features for yourself. You still have to take action ;-)

Pros: The team at Kilo is kind, super helpful, and offers fast support at all times! Not to mention all the amazing features!

Cons: I honestly have zero complaints! The platform is incredible!

Pros: The support team is phenomenal, very responsive.

Cons: I was never able to get the AI text follow-up working properly.

Pros: The customer service is truly unmatched. I get quick answers and support every time. They genuinely listen and are always willing to tailor their services to meet people’s needs. Plus, they regularly check-in and perform audits on your usage to ensure you’re happy with the product and know how to use it effectively. I’ve worked with my fair share of software companies, but none have CARED more than this one.

Cons: It’s still new, which means there’s so much room for growth. I will say that some aspects arnt always super intuitive, but they're always willing to walk you through anything you're not wrapping your brain around. They’re constantly refining and tailoring their product to make it even better. I’m excited to see how this company keeps making big moves to help people.

Pros: How many features there are, i. love that i can do so much in one place

Cons: how many. features there are (haha) as i want to use them all. Not a a bad thing

Pros: The customer service of Kilo is just ... WOW!

Cons: They are growing something new and amazing, and with that comes some inevitable clunkiness and growing pains. I need to repeatedly log in to the app and nudge it to "remember me" more often per week than I'd like, but that's just a few seconds of inconvenience.

Pros: Good response to any issues. Mostly works as advertised

Cons: Not all notifications go through on Iphone

Pros: The customer service is absolutely the most responsive I've ever had with B2B software. Not only are they reactive, but they are proactive. They have rolled out solutions to problems before I identified them as problems, which means they aren't just going through the motions.

Cons: The thing I liked least for Kilo is the fact that they are so new that there's a lot of options that aren't there yet. As an early adopter, I knew this was going to be the case but it can be frustrating sometimes.

Pros: Great customer service! They have been super helpful in helping me solve problems in my business with their software

Cons: Nothing really yet. Maybe a couple times when the terms of use changed but the situation was well communicated and I thought it was fair.

Pros: Best customer service I’ve ever received. The whole team works together to take care of their clients. 10/10 recommend.

Cons: I have not experienced a negative in the 2 years I’ve been with them.