EchoSpan Flexible 360

Pros: One thing I really like about the EchoSpan Flexible 360 is how easy it is to customize the feedback surveys. I can adjust the questions and reports to fit exactly what my team needs, and the automated results make it simple to spot areas for growth.

Cons: While using EchoSpan Flexible 360, we found the initial setup process to be more complicated than expected. The reporting and dashboards also felt a bit limited, making it harder to quickly get the insights we wanted.

Pros: The platform's sheer flexibility is a massive pro; its feature set is so robust that I can't imagine a complex organizational scenario it couldn't handle. What I liked most is the exceptional customer service that makes that power accessible. In every exchange, the team went beyond simply answering questions. They asked thoughtful follow-up questions and approached every conversation with a supportive tone that was focused on empowering me as a user. A powerful platform is one thing, but having it backed by a team that ensures you can use it effectively is what I think truly sets EchoSpan apart.

Cons: Given how robust and flexible the platform is, the sheer number of features and configuration options can feel a bit overwhelming at first. When initially setting up a complex project, there's a brief moment of wondering exactly where to begin. But I'd classify this as a very temporary challenge. Any time I felt stuck, I contacted the support team and got real-time guidance.

Pros: It gives lots of flexibility to tailor the 360 survey. You have different options on whether to include the supervisor in selecting the coworker rater list.

Cons: Sometimes it is not intuitive. There are times when it is not easy to find what you are looking for.

Pros: Far and away the best customer service I've had with a vendor. They are responsive, helpful, and creative in finding solutions. They also help teach me to fish, so I feel confident and competent navigating the system. For the tool itself, we've found great value in the customization of surveys and reports. It is user friendly and easy to navigate. There are so many options and ways to configure, we can set-up exactly what we need.

Cons: It takes a minute to get up the learning curve - though I've found that the team is so helpful that it makes the experience relatively pain-free.

Pros: the EchoSpan Team is super supportive, and the software itself is easy to use and highly customizable.

Cons: Reflecting on the past 6 months or so using the EchoSpan 360 I cannot think of anything I did not like about the product or the experience.

Pros: EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements.

Cons: The depth of configuration options can be detailed and complex for nontechnical administrators, but even so, the EchoSpan team excels at making the process manageable.

Pros: I’ve been conducting 360° feedback processes as part of my executive coaching practice for over 10 years, using other survey tools that couldn’t come close to what EchoSpan offers. What I like most about EchoSpan Flexible 360 is: 1.its exceptional value for money; 2.how intuitive and quick it was to learn; 3.the incredible support that came (and continues to come with it); and 4. the AI Feedback Assistant, which helps respondents provide clear, specific, and objective feedback, and produces outstanding summary reports. This feature alone has saved me countless hours of reviewing and organizing comments to identify key feedback themes. Finally, I also love that EchoSpan offers a version of this tool that allows me to run engagement surveys for my clients which is something I could never do with my previous feedback survey tool. I am all in with EchoSpan. I can't say enough about the people behind it or the tool itself!

Cons: Honestly, I can’t think of a single aspect of this tool that I dislike. Every feature I’ve used has exceeded expectations—from functionality to user experience and support. EchoSpan sets the bar high and lives up to every inch of it!

Pros: The end result. It's great to be able to collect data from our full staff and compile it nicely into a neat package.

Cons: The software can feel complicated and not very intuitive. There's is a significant learning curve, but customer service is always very responsive and able to help.

Pros: The aspect that was most concerning to me regards the amount of flexibility that I had concerning the review process. I managed to set up the rating scales, modify the evaluation forms, and changes in the flow according to our leadership competencies.

Cons: One of the weaknesses that need to be addresses is inadequate historical comparison across reports. It was difficult for me to check historical values of variability on several periods of review cycle without compiling data from the previous cycles.

Pros: The system has been stable, and [sensitive content hidden]'s swift responses have been a tremendous support.

Cons: Some of the functions are not available to system user, and I have to bother [sensitive content hidden]. She has been great. No major co ncerns.

Pros: It's a very technical platform (on the back end), but it's pretty user-friendly once you take the time to review the guides that the team put together. In addition, you can't beat the support from real people!

Cons: I'm in the middle of running a project and so far, there are no cons. I hope my experience continues.

Pros: We love the opportunity Echospan provides for our teams to provide honest, authentic, constructive feedback. We love being able to edit the questions to fit the mission and values of our program.

Cons: I wish the N/A option on the radio button questions didn't calculate as a zero for the averages

Pros: By far the Service After Sale is excellent. Its SAAS with SAS! And they also teach you how to do things on your own so you can customize the tools as needed.

Cons: I have nothing to say here because I always get the help I need.

Pros: Online training to signup for assistance from a real person, assessment layout, time response in receiving the assessment, graphs, comment section for development opportunities, and more

Cons: Demo, trial to do before completing a group project.

Pros: The support provided by [sensitive content hidden] was exceptional. She was extremely responsive, patient, and answered all of our questions (sometimes multiple times) to ensure that our review process and reports were tailored exactly as we preferred.

Cons: The admin platform can be a bit confusing to navigate and could perhaps be simplified or made more intuitive in the future. More explicit confirmation on reporting pages that reports are not being automatically distributed to targets when generated would be appreciated.

Pros: This is our first time implementing a 360 feedback process at our organization and we have been very pleased with the product and especially appreciative of the wonderful support provided by [sensitive content hidden] at EchoSpan. We have experienced a lot of internal changes and her constant support has allowed us to continue providing the level of service to our internal customers despite all of the shifts within the organization.

Cons: There are a lot of steps to every process and while there are some components that do make the process a bit easier, all of the very specific details can be hard to keep track of.

Pros: My favorite part of the tool is the ease, speed and self serve nature we recently discovered with the help of [sensitive content hidden] on how we can build new and modify existing surveys.

Cons: The most recent "ask" for support was around 3 years of 360 data. We learned that data is pulled project by project which is manual and time consuming. It would be great to have option to pull multiple projects at one time.

Pros: The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation.

Cons: Echospan is a bit more expensive than other tools on the market, but it is worth the extra money.

Pros: I like the ease of use for the participants.

Cons: We have had challenges with the emails hitting out Spam folders and not being send to our participants.

Pros: What I like most about EchoSpan is the intuitive features and the ease of customizability. The fact that you can duplicate projects and their saved features is also a bonus! The reporting features are also very comprehensive, including development recommendations. Further, EchoSpan provides a plethora of training guides and opportunities to connect with administrators.

Cons: There are still some features that are not able to be duplicated for all open projects. The amount of email reminders also differ between targets and raters. (These are not deal breakers, though!)

Pros: The 360 reports are informative and flexible. The ability to view da YOY is highly valued in addition to the systemized identified of blind spots. These items support the ability to constructively engage and coach others across the firm.

Cons: They are limitations to the customizations, some of which on the face do not seem very complicated.

Pros: We appreciate the ability to customize our report components and use our proprietary questionnaire. The customer support is responsive, consistent and timely and they have been open to our suggestions for software updates as well.

Cons: We would like to see the platform look more current and be a little more intuitive. We would also like to see the review progress data to be displayed in a more visually appealing way. At our level of membership, we don't have ready access to our overall review data so we aren't able to study that data without significant financial investment.

Pros: I have had the pleasure of utilizing this exceptional platform, and I must say, I am thoroughly impressed. Not only is EchoSpan incredibly user-friendly, but the abundance of customizable features truly allows for a tailored experience that meet our team's specific needs. The inclusion of validated rated items adds an extra layer of trust and reliability. What truly sets EchoSpan apart, it its top-notch client support. Any questions or concerns the team has is promptly addressed with care and expertise, leaving the team confident in the services provided. Overall, I cannot recommend this platform more for its seamless usability, extensive customization options, validated ratings, and exceptional client support.

Cons: While it is a challenge to pinpoint any shortcoming, if I had to mention one aspect, it would be that with the extensive array of features and options, navigating through them might feel slightly overwhelming for newcomers. However, this minor hurdle is quickly overcome with the intuitive interface and helpful guides provided. Overall, this is merely a testament to the platform's richness in functionalities rather than a true drawback.