Rating
4.9
75 reviews
Starting price
$6
Per User
Categories
5
Founded
2005
Employees
4
EchoSpan Flexible 360 is a 360-degree feedback software designed to simplify employee reviews and foster professional growth. It offers customizable competencies, rating scales, and rater groups, with options to import existing materials or use its competency library. The browser-based platform features an intuitive interface compatible with desktop and mobile devices, requiring minimal training. Real-time dashboards track project status, while the Project Autopilot feature streamlines administration. The software generates detailed feedback reports with customizable charts and tables. Its Development Planning Module helps employees create actionable improvement plans. Additional tools include a writing assistant, reading suggestions, and a legal scan for inappropriate content. EchoSpan supports multiple languages and integrates with HR systems.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
129
Organic visits / mo
121
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(75 reviews)
We have used them for internal employees and for clients, and the feedback from both is consistently strong.
Pros: I'm commenting on both the 360 and the employee engagment survey products, both are fantastic. The customization of the templates and the back-end dashboard are very user friendly and the options are endless!
Cons: Some components have a learning curve, particularly around terminology, but once you map the language to familiar concepts, it becomes straightforward.
Christina A. · Principal, HR · Accounting · April 21, 2026
Pros: I've worked with a few other 360 assessments in my career and I have to say - I am beyond impressed with the EchoSpan platform. Once you are walked through the system, it is incredibly easy to use from a deployment standpoint and managing the process. Beyond that, the individual reports and group reports are outstanding. Being able to pull together a group of people's information into a summarized document, save an enormous amount of time in reviewing for themes and key areas of development. Lastly, I cannot forget to mention how quick and thorough responses are that I receive from the support team.
Cons: You need someone to walk you through it before diving in. Once you have that, it makes a lot of sense where things are but they overview provides a very good download of what to do that you wouldn't naturally think to look for.
Elyse W. · Manager, Talent Management · Automotive · February 20, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| 360 Degree Feedback | 1 | 1 | Ad |
Domain confidence 99%
Using Echospan Flexible 360 feels smooth and straightforward. It’s easy to set up surveys, the feedback is clear and meaningful, and the reports make it simple to see strengths and areas for growth, which makes the whole process feel supportive rather than overwhelming.
Pros: One thing I really like about the EchoSpan Flexible 360 is how easy it is to customize the feedback surveys. I can adjust the questions and reports to fit exactly what my team needs, and the automated results make it simple to spot areas for growth.
Cons: While using EchoSpan Flexible 360, we found the initial setup process to be more complicated than expected. The reporting and dashboards also felt a bit limited, making it harder to quickly get the insights we wanted.
Shayne T. · Co owner · Construction · February 16, 2026
My overall experience with EchoSpan has been outstanding. The platform itself is incredibly powerful. The learning process was made incredibly easy and enjoyable thanks to the support I received. The team, particularly [sensitive content hidden], was patient and clear, ensuring I had everything I needed to leverage the platform's full capabilities. This combination of a highly flexible tool and dedicated support gave me complete confidence in deploying it for my clients.
Pros: The platform's sheer flexibility is a massive pro; its feature set is so robust that I can't imagine a complex organizational scenario it couldn't handle. What I liked most is the exceptional customer service that makes that power accessible. In every exchange, the team went beyond simply answering questions. They asked thoughtful follow-up questions and approached every conversation with a supportive tone that was focused on empowering me as a user. A powerful platform is one thing, but having it backed by a team that ensures you can use it effectively is what I think truly sets EchoSpan apart.
Cons: Given how robust and flexible the platform is, the sheer number of features and configuration options can feel a bit overwhelming at first. When initially setting up a complex project, there's a brief moment of wondering exactly where to begin. But I'd classify this as a very temporary challenge. Any time I felt stuck, I contacted the support team and got real-time guidance.
Anonymous User · Owner · Human Resources · December 13, 2025
I have had good response from them when there are questions or problems. I have done over 1000 surveys over the years.
Pros: It gives lots of flexibility to tailor the 360 survey. You have different options on whether to include the supervisor in selecting the coworker rater list.
Cons: Sometimes it is not intuitive. There are times when it is not easy to find what you are looking for.
Betty M. · Learning and Development Coordinator · Construction · December 12, 2025
Pros: Far and away the best customer service I've had with a vendor. They are responsive, helpful, and creative in finding solutions. They also help teach me to fish, so I feel confident and competent navigating the system. For the tool itself, we've found great value in the customization of surveys and reports. It is user friendly and easy to navigate. There are so many options and ways to configure, we can set-up exactly what we need.
Cons: It takes a minute to get up the learning curve - though I've found that the team is so helpful that it makes the experience relatively pain-free.
Mary M. · Human Capital Operations Manager · Investment Management · December 9, 2025
The software and the EchoSpan team made this a very smooth process, and they are always ready and willing to connect to answer any questions i may have. they couldn't be better. The generated reports are clear and simple to understand which makes it a critical part in anyone's development journey. I am very pleased with our choice to use this product and work with the EchoSpan team.
Pros: the EchoSpan Team is super supportive, and the software itself is easy to use and highly customizable.
Cons: Reflecting on the past 6 months or so using the EchoSpan 360 I cannot think of anything I did not like about the product or the experience.
Alan C. · Director of Leadership and Learning Development · Professional Training & Coaching · December 2, 2025
EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements. Their support transforms a robust and highly customizable tool into something accessible and approachable, regardless of technical expertise. The company's leadership also sets a positive tone-thoughtful, personable, and committed to continuous improvement. Echo Span is an excellent choice for teams that appreciate deep customization, competitive pricing with hands-on guidance.
Pros: EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements.
Cons: The depth of configuration options can be detailed and complex for nontechnical administrators, but even so, the EchoSpan team excels at making the process manageable.
Warren B. · President CEO · Professional Training & Coaching · November 25, 2025
My overall experience with EchoSpan has been outstanding. From the moment I started using the platform, I’ve been impressed by how intuitive, flexible, and reliable it is. The system delivers everything I need to run professional, high-impact 360° feedback processes with ease—and the level of client support is truly exceptional. The AI Feedback Assistant has been a game-changer, saving me hours of analysis while ensuring that feedback summaries are clear, accurate, and actionable. EchoSpan has elevated the quality and efficiency of my work, and I wouldn’t hesitate to recommend it to any organization or consultant looking for a top-tier feedback and engagement survey solution.
Pros: I’ve been conducting 360° feedback processes as part of my executive coaching practice for over 10 years, using other survey tools that couldn’t come close to what EchoSpan offers. What I like most about EchoSpan Flexible 360 is: 1.its exceptional value for money; 2.how intuitive and quick it was to learn; 3.the incredible support that came (and continues to come with it); and 4. the AI Feedback Assistant, which helps respondents provide clear, specific, and objective feedback, and produces outstanding summary reports. This feature alone has saved me countless hours of reviewing and organizing comments to identify key feedback themes. Finally, I also love that EchoSpan offers a version of this tool that allows me to run engagement surveys for my clients which is something I could never do with my previous feedback survey tool. I am all in with EchoSpan. I can't say enough about the people behind it or the tool itself!
Cons: Honestly, I can’t think of a single aspect of this tool that I dislike. Every feature I’ve used has exceeded expectations—from functionality to user experience and support. EchoSpan sets the bar high and lives up to every inch of it!
Sharon d. · Managing Director · Professional Training & Coaching · November 12, 2025
Pros: The end result. It's great to be able to collect data from our full staff and compile it nicely into a neat package.
Cons: The software can feel complicated and not very intuitive. There's is a significant learning curve, but customer service is always very responsive and able to help.
Carly L. · Office Manager · Architecture & Planning · November 12, 2025
Pros: The aspect that was most concerning to me regards the amount of flexibility that I had concerning the review process. I managed to set up the rating scales, modify the evaluation forms, and changes in the flow according to our leadership competencies.
Cons: One of the weaknesses that need to be addresses is inadequate historical comparison across reports. It was difficult for me to check historical values of variability on several periods of review cycle without compiling data from the previous cycles.
Bonnaud J. · Software Engineer · Hospital & Health Care · April 16, 2025
Pros: The system has been stable, and [sensitive content hidden]'s swift responses have been a tremendous support.
Cons: Some of the functions are not available to system user, and I have to bother [sensitive content hidden]. She has been great. No major co ncerns.
Mendy Z. · HR Manager · Capital Markets · February 18, 2025
The support is unmatched. With such high-tech, it can be easy to lose the human element and EchoSpan 360 has not lost that. They have a great product with great people supporting you along the way.
Pros: It's a very technical platform (on the back end), but it's pretty user-friendly once you take the time to review the guides that the team put together. In addition, you can't beat the support from real people!
Cons: I'm in the middle of running a project and so far, there are no cons. I hope my experience continues.
Cayme A. · CEO · Professional Training & Coaching · January 16, 2025
Pros: We love the opportunity Echospan provides for our teams to provide honest, authentic, constructive feedback. We love being able to edit the questions to fit the mission and values of our program.
Cons: I wish the N/A option on the radio button questions didn't calculate as a zero for the averages
Megan F. · Project and Training Coordinator · Education Management · November 20, 2024
It has met our needs again and again and the product improvements keep making a good product even better.
Pros: By far the Service After Sale is excellent. Its SAAS with SAS! And they also teach you how to do things on your own so you can customize the tools as needed.
Cons: I have nothing to say here because I always get the help I need.
Scott A. · HR Director · Higher Education · October 8, 2024
Overall, it's a great experience. Easy to access the materials and review documents.
Pros: Online training to signup for assistance from a real person, assessment layout, time response in receiving the assessment, graphs, comment section for development opportunities, and more
Cons: Demo, trial to do before completing a group project.
Amber G. · Organizational Specialist · Education Management · October 7, 2024
Overall, our experience with EchoSpan has exceeded our expectations. As mentioned previously, [sensitive content hidden] was truly phenomenal to work with. There were also new features that were developed, released to us, and refined during our review cycle, which made the reporting functionalities much more useful and informative for us. EchoSpan considered and implemented our feedback very quickly.
Pros: The support provided by [sensitive content hidden] was exceptional. She was extremely responsive, patient, and answered all of our questions (sometimes multiple times) to ensure that our review process and reports were tailored exactly as we preferred.
Cons: The admin platform can be a bit confusing to navigate and could perhaps be simplified or made more intuitive in the future. More explicit confirmation on reporting pages that reports are not being automatically distributed to targets when generated would be appreciated.
Adrianne H. · HR Specialist · Financial Services · July 5, 2024
Pros: This is our first time implementing a 360 feedback process at our organization and we have been very pleased with the product and especially appreciative of the wonderful support provided by [sensitive content hidden] at EchoSpan. We have experienced a lot of internal changes and her constant support has allowed us to continue providing the level of service to our internal customers despite all of the shifts within the organization.
Cons: There are a lot of steps to every process and while there are some components that do make the process a bit easier, all of the very specific details can be hard to keep track of.
Brittany P. · Global Learning and Development Specialist · Packaging and Containers · May 9, 2024
I'm not a heavy user of the actual EchoSpan tool but have leveraged [sensitive content hidden] for her experience highly in the past several weeks. She is super professional and proficient at her job, and a real pleasure to work with! She seeks clarity through her questions and helps brainstorm possible solutions. We think she's a great partner for our organization and team!!
Pros: My favorite part of the tool is the ease, speed and self serve nature we recently discovered with the help of [sensitive content hidden] on how we can build new and modify existing surveys.
Cons: The most recent "ask" for support was around 3 years of 360 data. We learned that data is pulled project by project which is manual and time consuming. It would be great to have option to pull multiple projects at one time.
Charlotte G. · Manager · Semiconductors · May 8, 2024
Pros: The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation.
Cons: Echospan is a bit more expensive than other tools on the market, but it is worth the extra money.
Peter B. · Leadership Development Consultant · Hospital & Health Care · May 8, 2024
Pros: I like the ease of use for the participants.
Cons: We have had challenges with the emails hitting out Spam folders and not being send to our participants.
Michelle E. · Learning Senior Manager · Banking · May 8, 2024
$76
Pros: What I like most about EchoSpan is the intuitive features and the ease of customizability. The fact that you can duplicate projects and their saved features is also a bonus! The reporting features are also very comprehensive, including development recommendations. Further, EchoSpan provides a plethora of training guides and opportunities to connect with administrators.
Cons: There are still some features that are not able to be duplicated for all open projects. The amount of email reminders also differ between targets and raters. (These are not deal breakers, though!)
Vanessa S. · Talent Development Manager · Retail · May 7, 2024
positive, [sensitive content hidden] is one of the best partners I work with on a regular basis. Being an HR team of one, it is very apparent when someone cares and shows up like a true part of your team. [sensitive content hidden] does this in spades.
Pros: The 360 reports are informative and flexible. The ability to view da YOY is highly valued in addition to the systemized identified of blind spots. These items support the ability to constructively engage and coach others across the firm.
Cons: They are limitations to the customizations, some of which on the face do not seem very complicated.
amy w. · CHRO · Financial Services · April 16, 2024
Pros: We appreciate the ability to customize our report components and use our proprietary questionnaire. The customer support is responsive, consistent and timely and they have been open to our suggestions for software updates as well.
Cons: We would like to see the platform look more current and be a little more intuitive. We would also like to see the review progress data to be displayed in a more visually appealing way. At our level of membership, we don't have ready access to our overall review data so we aren't able to study that data without significant financial investment.
Jackie M. · Senior Project Specialist · Human Resources · April 3, 2024
Pros: I have had the pleasure of utilizing this exceptional platform, and I must say, I am thoroughly impressed. Not only is EchoSpan incredibly user-friendly, but the abundance of customizable features truly allows for a tailored experience that meet our team's specific needs. The inclusion of validated rated items adds an extra layer of trust and reliability. What truly sets EchoSpan apart, it its top-notch client support. Any questions or concerns the team has is promptly addressed with care and expertise, leaving the team confident in the services provided. Overall, I cannot recommend this platform more for its seamless usability, extensive customization options, validated ratings, and exceptional client support.
Cons: While it is a challenge to pinpoint any shortcoming, if I had to mention one aspect, it would be that with the extensive array of features and options, navigating through them might feel slightly overwhelming for newcomers. However, this minor hurdle is quickly overcome with the intuitive interface and helpful guides provided. Overall, this is merely a testament to the platform's richness in functionalities rather than a true drawback.
Quynh P. · Director of Coaching · Management Consulting · April 1, 2024
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| 12 |
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| OKR | 2 | 19 | - |
| Performance Management System | 3 | 19 | - |
| Employee Engagement | 4 | 11 | - |
| Onboarding | 4 | 23 | - |