Iru

Pros: I like the simplicity of management of the platform and the ability to quickly manage device updates and changes

Cons: There isn't anything about the software that we disliked. Once the profiles are set up at the beginning, rolling them out to each device is very straight forward.

Pros: How well it works with Apple environment. Great ready made features. Responsive customer support and patch management. Very good device management functions.

Cons: Migration is difficult, but it was largely because of our previous MDM that controlled totally the profiles.

Pros: The overall UI interface is simple and modern. Enrolling macOS devices either manually or through ABM/ADE/DEP is very straightforward and works as expected. Device management when enrolled is great. You get device details, ability to send MDM actions, and deploy apps automatically or through its self service app is very useful.

Cons: You can't manually clear/mute device alerts. You have to somehow physically remediate or resolve the issue before the alert is cleared. They also charge you in batches of 25 devices/licenses only.

Pros: Things are easier to manage now since they've rolled out assignment maps. My experience using Iru has been great.

Cons: On others MDM's like Jumpcloud, it's easier to push a script to a single machine. Having something like that on Iru would be good.

Pros: It's a really good tool for managing all of our company devices. It's user friendly and has great support.

Cons: It is difficult to remove Iru from laptops once installed. It makes the offboarding of devices cumbersome.

Pros: What I like most about Iru is the intuitive user interface, which makes daily work straightforward and efficient. On top of that, the support team is impressively responsive and knowledgeable — issues get resolved quickly, which is a huge plus.

Cons: The activity log remains a significant weak point. It is very difficult to search through — there is no simple way to filter by keyword or by user. For example, if an admin performs an action in the console, you often cannot find any trace of it in the activity view. This makes auditing and troubleshooting unnecessarily cumbersome.

Pros: IRU has been a solid solution for managing Apple devices in our organization. The platform is intuitive, easy to deploy, and the automation features make device configuration and maintenance much more efficient. The interface is clear and policies can be applied quickly, which saves a lot of time for IT teams. Documentation and resources are also helpful when setting up new configurations.

Cons: That said, some advanced customization options could be a bit more flexible. Overall, it’s been a very positive experience and a good choice for organizations looking to simplify Apple device management.

Pros: Iru is a total lifesaver for our Mac fleet! The Auto Apps feature saves me hours on patching, and the Blueprints make deployment incredibly smooth.

Cons: The alerting system a bit noisy; you can't easily bulk-ignore alerts for apps that users installed manually before onboarding. Lastly, while the 2026 rebrand to Iru added Windows/Android support, those features still feel a bit "lite" compared to the deep macOS controls we’re used to.

Pros: This is one of the most intuitive MDM solutions I’ve ever used. Unlike other MDM solutions, it required very little training, and we were up and running in a matter of days.

Cons: It would be much better if the Threats and Vulnerability modules were included in the main package, rather than offered only as additional add-on modules.

Pros: It is a very easy tool to use; I've never had a bad experience or downtime from the platform itself. The support team is also great.

Cons: The auto app library is still not big enough. Also, some features are just unlocked if you hire the endpoint detection services. The change from blueprint to assignment map is also not great, since there are some small things you can do with blueprints that are not available on maps.

Pros: We came from a popular Mac-focused four-letter MDM and have really enjoyed the Iru platform. Customer support is night-and-day easier, the product is more than capable for our enterprise compliance needs, and you don't feel like the product is getting worse+costing more due to private equity ownership.

Cons: I do wish there was more enablement with custom needs. Anything that requires a script to run, support is hands-off.

Pros: I love how easy it is to use and how quick the tool is to deploy. the self service options are fantastic for our employees as well.

Cons: i really wish it had a remote manager/ remote access feature. this is something that can really push a lot of admins to buy the software. additionally, i wish there were more intermediate app deployment options for users and an ability to notify a user when they have a new blueprint or app. finally, i wish they had better custom PPPC configuration options on mac.

Pros: Simplified the Process of Management of MacOS devices for a team that was more windows based. Onboarding was really quick and easily with excellent hands on support. Support response and resolution times are really good too. The whole product is intuitive and easy to use.

Cons: Alerts and clearing alerts is a pain. We see some alerting for some devices where through for example apps are already deployed before onboarding and the software can not be installed. It would be really nice if these could be cleared easily or "ignored" in the UI.

Pros: The platform is incredibly user-friendly and intuitive. What I value most is their expansion into Windows management, allowing us to bring all our devices under one "roof." Additionally, the admin support is top-notch—having a direct chat right inside the application makes getting help extremely fast and efficient.

Cons: Currently, the Windows management side doesn't offer all the features we need just yet compared to the macOS side. However, seeing their development pace, I am confident that these missing features will be implemented in the near future.

Pros: I particularly liked how easy Iru was to use. The interface is clean and intuitive, which made day-to-day tasks straightforward and efficient. In addition, the customer service was responsive and helpful, making it easy to get support when needed.

Cons: The built-in AI features were the least useful aspect for me. While the idea is promising, in practice they didn’t add as much value as expected and felt limited compared to how I would ideally like to use AI within my workflows. I also found the lack of built-in remote support to be a drawback, as this is something other platforms offer and can be very useful for day-to-day support.

Pros: Our Iru application is a must for our team's applications and security. Now, we do not have to worry about identity theft or data compromise.

Cons: At the moment, Iru is working quite well for the team and it seems to do beyond our expectation. However, application update requirements of accompanying apps is quite demanding.

Pros: Iru is easy to understand and use, even as a non-IT person leading IT. The interface is clean and approachable and most core workflows are intuitive. It provides good visibility into devices and security status without feeling overly complex, which makes it easier to manage day to day.

Cons: Some important actions are not immediately easy to find. Key functionality can be hidden in dropdowns or secondary menus (for example, erasing a device), which can slow things down. Navigation could be improved to surface commonly used or high-importance actions more clearly.

Pros: The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features. They are committed to growth, not just into new sectors or categories - but to growing the product to make my job as an administrator using their tools easier and more effective.

Cons: give me D A R K M O D E please. I love your platform and the only thing that would make me love it more would be avoiding the flash bang of loading into my Iru dash from other white-on-black interfaces

Pros: Iru is simple to deploy and and maintain. Its a great tool if you have very little mac experience and need something straight forward for deployment. Lots of out of the box configurations that require little to no coding experience. The price is also a great value.

Cons: The biggest thing Iru doesnt have is Remote Control. We don't like that we have to buy a second tool to fill this gap. If you are an experienced Mac Admin and have been using tools like Jamf for a long time, you might find it frustrating to use because it just does a lot of things automatically. If you like granular configurations, Iru's simplified approach takes some getting used to and comfortability with having less control. Ive heard the servers only exist in the US, might make it a problem for global companies (something to investigate).

Pros: Easy to use to deploy standardized configurations, prevent configuration drift, and keep applications up to date.

Cons: No real downsides for us. Iru's Windows support is newer, which may be a downside to some organizations.

Pros: Iru makes it easy to manage our macOS devices without a lot of overhead. Enrollment is smooth, policies are straightforward to configure, and the interface is easy to work with day to day. It does what we need without getting in the way.

Cons: Pricing can be a bit high as the environment grows, and some advanced features take a bit of time to fully explore, but nothing that has been a blocker for us.

Pros: Very happy with Iru; it’s been reliable, efficient, and a noticeable improvement in how smoothly our device management workflows run

Cons: Logging into Apple Business Manager just to retrieve and deploy apps often turns into an unexpectedly tedious and time‑consuming process, especially when roles, tokens, or permissions get in the way.

Pros: What I appreciate is how it simplifies device management across the organization, with different profiles designed specifically for Mac devices.

Cons: One downside is that with the new interface, it’s no longer easy to see how many devices are available under our plan.