ThunderTix

Pros: Easy to use, great support staff. It's a very versatile piece of software that lets us do the bulk of our tasks on a small budget. I'm hoping this is a ticketing software that will let us scale well into the future, as our events become bigger and bigger!

Cons: The front-end is maybe not the prettiest piece of a website, and it's a little bit difficult to integrate into our brand. But, super easy to set up! Also, would love to be able more clarity to ticket buyers on managing their own accounts with us.

Pros: The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use.

Cons: Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded

Pros: It really is a very intuitive program. I don't find myself wasting too much time trying to figure out features or struggling with customer service. The learning curve as a new system was very reasonable.

Cons: The packages and season tickets can be a bit confusing, but it's a slight adjustment - more of a learning curve for our patrons. I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it.

Pros: Seems easy to use and is extremely versatile.?

Cons: Waiting to see how first ticketed event goes.

Pros: It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable.

Cons: Some of the elements, when they need to be edited, are not intuitive. But once you know, you know.

Pros: SUPER responsive to technical questions and tech support. The system just works. We used to have so many issues when launching a show. Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. Smooth as silk. And with the pricing structure as a finite amount per ticket sold, it's easily scaleable.

Cons: Uhm... it's not free. And now I have to add more characters to come in at the minimum.

Pros: The program was just what I was looking for and my rep [sensitive content hidden] was a dream to work with. Very impressive

Cons: Nothing comes to mind. Everything I've experienced so far has been great.

Pros: I think the best thing is the immediate response from the support team with questions we have.

Cons: There are some features that are rather hard to find and figure out.

Pros: As a small theater, we find ThunderTix to be very easy and intuitive to use. It also has all of the features we need and want, including the new Membership capability.

Cons: I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible.

Pros: I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will.

Cons: There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident.

Pros: Thundertix seems to anticipate what producers need before we know we need it. Shortcuts and streamlined operations make it so easy to sell, manage and report ticket transactions. Questions are answered quickly by Support, and requests for options are always taken into consideration - often already available.

Cons: I can't think of anything at all. Thundertix is pretty great.

Pros: It's easy to set up and modify events, and they have GREAT customer service! They respond quickly to questions and are always improving the system.

Cons: It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.

Pros: There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to ThunderTix at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.

Cons: I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about ThunderTix is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request.

Pros: ThunderTix has A LOT of flexibility about what you do or do not want to post on their site. It's very customizable depending on what your needs are. You can send pre-concert or post-concert emails as well as surveys.

Cons: Took me a little bit to learn how to use the menus.

Pros: ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate.

Cons: No real cons with the system - there is a small learning curve initially, then it's smooth sailing.

Pros: My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting.

Cons: There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.

Pros: Ease of use and customer service are the main reasons I love Thundertix.

Cons: Some options are not yet available on the system.

Pros: Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports

Cons: Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)

Pros: Customer service from support team is always quick and friendly.

Cons: Season package reporting needs improvement.

Pros: ThunderTix has stipulated all the events, where proper arrangements are made immediately.

Cons: ThunderTix is timely, and consistent in offering all valuable events controls.

Pros: It was easy to work within it as an administrator, and any questions I had were readily addressed. I like how it translated in real time to my website.

Cons: Would like the option to respond to the email I recieve after registering an inquiry.

Pros: It makes event management and booking super easy It helps when creating and managing ticketing.

Cons: No issues with ThunderTix. Always delivers