CaseFox

Pros: There appeared to be at least some genuine effort to resolve the unresolved issues

Cons: Everything else - you can't work with something if you are not confident in its capabilities

Pros: Time and attendance is great. it is simple to enter time on any matter.

Cons: Document management does not work in comparison to other systems such as Worldox

Pros: so far I've navigated on my own and it's fairly intuitive. the end product invoice/bill is extremely professional. I only have one client right now so it doesn't make sense to subscribe to legal billing software for a fee. SO grateful that case fox has a permanent free option for those just starting out with only a client or two. once my client base increases I will be happy to subscribe. thank you for this option!

Cons: still navigating around. the one issue I've had thus far is editing the time/expenses after "billed" and getting separate invoices that I did not mean to create to print as one invoice. I combined them and it did print together but under separate headings.

Pros: Anytime I have had a request for help or asked about a report or option, the support staff has been exceptional. They have created special reports for me and "corrected" a couple of items when I accidentally hit an incorrect command

Cons: My overall experience has been great. They have responded quickly and the reports I have been able to generate help me on a daily basis drive the financial portion of the business

Pros: After 30 years in practice. Worst Customer Service ever.

Cons: No help. I was floating out there with thousands of dollars at stake.

Pros: CaseFox provides all of the features I would expect in any case management/billing software, only with an amazing price structure that won't be found anywhere else. This makes it possible, and practical, for a small/solo firm just starting up to use the software immediately, become acquainted with it, and allow it to grow with the practice.

Cons: Like least? This is difficult because I haven't found anything I need that is missing from CaseFox. All of the features/integrations/customization make it feel a bit overwhelming at first glance. Like any software, though, that just takes time to become familiar with it all. The ability to customize the time code list, maybe? I feel like that is probably possible, but I just haven't figured it out yet.

Pros: It's cheap. That is about all I can offer.

Cons: I had a problem recently. The response from CaseFox was: "Do you even know how to use a computer?" And it escalated from there. I called to request to speak to someone. Nothing. Seriously, I hope you were hacked because you should be embarrased. Shame. On. You. Casefox.

Pros: There were many features and it had a very seamless way of managing client intake

Cons: Access to the client portal that was somewhat a challenge

Pros: It is pretty easy to find transaction online for tracking of trust receipts and payments.

Cons: The reporting is very limited. I need to get a revenue report by state for tax reasons. I'm not able to get this information form CaseFox. I have to download and excel file then check each client to see what state they are in.

Pros: Pricing is much more reasonable compared to competitors. Support is always responsive and great.

Cons: The tasks features are lacking compared to other software.

Pros: Professional service, professional-looking Invoices for clients, ease of use. There are many useful features built in.

Cons: Learning curve for me was a bit steep. But I don't use it often enough to know how to put all of the features into play.

Pros: This application is affordable, easy to use, and to implement for a small firm that does not need expensive and time-consuming software.

Cons: The accounting features are not robust. I only use the billing and time-keeping functions.

Pros: Easy to use, fits many different electronic billings, requires little training to use and understand, and clients have been happy with performance

Cons: The to do list should be just a list not tied to a period

Pros: easy to use/learn but don't expect any customer service (or any that isn't reason enough to cancel the service)..!

Cons: customer service; no one available to answer a phone call ever; emailed questions about errors in the program go ignored; if you are lucky to get a response, it will be so inciting, you'll be eager to complete a review like this to let the world know how horrible a company Casefox (and its support) is..!

Pros: I love the financing and case load tracking and recording aspect of this software the most. This enhances my efficiency in invoicing and gives a bird eye view of all that is happening in my practice from an accounting perspective. Client's details help also to allow for speed in contacting a client without the need to locate a physical case file.

Cons: Automatic case numbering. The software attaches a number automatically to each case/project created but oftentimes there is duplication in the numbering system. I have to manually check each number to avoid duplication and apply a new number manually.

Pros: There are a ton of amazing things I can say about CF, but to keep it short their integration with multiple platforms is hands down handy and impressive to say the least. Makes our jobs super simple working with clients that work with multiple platforms such as Microsoft, google, Dropbox, PayPal, ect... The massive amount of features and functions this software covers all of our needs plus some. It is very diverse and with all of the features to add time and manage cases (mobile, tablet, web with 2 different UI's, text service) our teams billing's and accuracy has improved by more than 15%. Which is awesome! Super simple as well.... wanted to throw that in there.

Cons: I want to preface this by first saying that we have found ways around this and and is working great!... I wish there was more customizations to users. They have 5 settings which is great and one of them you can turn off and on functions for the user (office secretary), just for our specific use and workflow, a few more customizations would be a great resource.

Pros: Everything! Billing and Invoicing is a breeze. Software runs so many different types of reports and exports to Excel, love this! Oh, and they have two separate UI (user interfaces) - the classic and the modern. Their Modern interface is better than most of their competitors, too. I still love the classic though. I have done free trials (multiple times) of MyCase, Bill4Time, Practice Panther, Clio, you name it, but CaseFox is truly the best. You cannot get me to switch.

Cons: As with all the legal billing software out there, I wish CaseFox also had a full-charge accounting suite built in. Like a fully built in Quickbooks. While there is of course an integration for QB and Xero, I'd prefer one software/platform. Other than that, Keep up the great work :)

Pros: Casefox is simple and clear at effective to implement. It has a great range of features. It puts many more expensive solutions to shame.

Cons: There were no significant faults with this product

Pros: We like the ease of use for all employees, each having their own log-in access and ability to run personal reports. We also like that it is internet based with information being stored safely off-site. That also allows for use and access outside of the office, whether working at home or traveling.

Cons: The only issue we have encountered is the ability to set different types of billing for different clients. For example, some plaintiff clients may have deposited a retainer and we need to track that trust account balance and show those balances on invoices. Others are defense clients who are strictly billed by the hour. The Settings for invoicing appears to be an overall setting, and not able to be customized differently for individual clients.

Pros: I am a solo practitioner. Case Fox is easy to use, keeps track of everything. The mobile app is great for checking on the telephone if not near a computer.

Cons: I wish it was backed up to the cloud or another means automatically

Pros: $7d

Cons: The only issue I come across occasionally is ease of use. There are a lot of functions in CaseFox and the normal billing and setting up a file is easy. Linking my google drive and/ or bank accounts hasn’t been as easy and requires a deeper dive into the software. Setting up these functions weren’t as user friendly but customer service was helpful and my younger employee got it worked out.

Pros: As a solo practitioner that only takes a few cases a year, the time tracking and billing features were very important to me. My past practice has been to simply write off any time that I did not record simultaneously because of concerns that any estimate or memory would be inaccurate. The app for CaseFox makes it very easy to record time using its timer and other uses. The invoices are accurate and come out looking very professional. It also tracks my trust account and reflects additions and withdrawals from the account for the clients.

Cons: The online training was weak, but the program is reasonably intuitive and has good examples.