Rain POS

Pros: Their program to enter work orders and remove product from inventory was amazing! I wish they would have this option "sold seperatley"

Cons: Program to run a quilt/fabric shop never worked properly. Was very UN user friendly, I had no control over any aspects of ringing up a sale. Things that were "SOLD" to me never worked properly, when I cancelled my subscription I was told things were not completed as they were supposed to be.

Pros: The wonderful support and help with kindness!

Cons: Nothing the service is great and the people are kind!

Pros: We really like that it is a cloud based POS.

Cons: You don’t really need to call support in the beginning because you are new and learning the system but once you get setup and start noticing glitches you cannot get a hold of anyone. They also do not have support evenings and weekends.

Pros: local and they sell it like its great when min reality it needs so much work

Cons: their customer service sucks and that is putting it nicely

Pros: Rain POS covers most retail functions in easy, friendly ways, and deep customize.

Cons: Rain POS provides a cloud version only which makes some concerns from weak internet areas and more risk in online.

Pros: I thought Rain had it all, POS, web, work orders. But product is such a disappointment.

Cons: The system fails every day. Something stops working every week. Receipts stop printing correctly, barcode doesn’t scan.

Pros: It was all in one with a nice platform. Handled customer accounts and payment links built into the invoices.

Cons: They promised the world and delivered nothing. The on boarding took months and I had to pay for service during the $2,000 cost of onboarding. Then when we went to cancel they said you have to give us a notice. Why you said zero length contract.

Pros: Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive.

Cons: The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them.

Pros: I like the integration with My Music Staff. I also like the ease in which we can automate customer payments for services and rentals.

Cons: I do not like that we cannot easily adjust pricing, and have difficulty on supplier invoice tracking with taxes.

Pros: Ce logiciel dispose d'un support clientsCe qui le distingue largement des ces concurrents directs Très facile à utiliser et très rentable merci pour ce Merveille

Cons: Depuis plus de 8 mois que j'utilise cette application j'ai pas encore eu de problème ou d'inconvénients mais j'apprécie ce que je vois pour le momentJuste j'aimerais un peu plus de perfectionnement

Pros: It was sold that it would be a great fit. It is very inexpensive.

Cons: They do not know what they are doing. They can only help you for 30 mins and then say that they do not know how to fix the issue so they have to get off the phone. Their labels do not work properly and they ast like it is not a big deal.

Pros: You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated.

Cons: They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process.

Pros: Easy way to add products to both POS and eCommerce simultaneously is one of the best way to both.

Cons: The cost of Rain POS is a bit steep for many local businesses and lack huge community base for support.

Pros: Honestly the customer support was really the only good thing about constant issues with system crashing payments couldn’t be made, technical errors

Cons: Cost was high for the level of service .

Pros: Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke!

Cons: Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered.

Pros: Cloud based. No software to support or maintain.

Cons: Lack of support and woeful capabilities for multi-store operations.

Pros: Easy to use, and help with inventory and daily and year end reports

Cons: We have no suggestions for any new features we would like to see.

Pros: It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)

Cons: It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)

Pros: Built in videos and the ability to view both of my stores inventory

Cons: I’d love if it worked with Comment Sold and Ship Station

Pros: I love that inventory reflects between shopping instore or online.

Cons: No is perfect and sometimes there are bug they get worked out.

Pros: Ability to track sales & purchases on a daily basis if needed

Cons: Length of time that it takes to make requested changes in the software

Pros: I don't have experience with other software so I can't compare and contrast. The product works as intended. What I like most is the customer service.

Cons: The Quickbooks integration is a sore spot for me. I know it is not your core product...just a value add but doesn't make sense to offer if it doesn't work. Initially there were just a few kinks. I understood what they were and worked through them. Now, the sales do not integrate and you have been trying to fix it for over a month. I had to pay someone to help me with Quickbooks and it took longer/cost more because of the way RAIN set up the integration.

Pros: inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically.

Cons: customer service hours - no help at night or on weekends and response has been slow.