Centerpoint Connect

Pros: The support team is very fast in connecting with you to solve any issue.

Cons: That you can only delete one contact on a customers account at a time. Would be nice to be able to select multiple at a time and not one by one.

Pros: Able to effectively run a service division

Cons: It needs native apps and a better way to build reroof proposals.

Pros: We used a couple of other programs before settling on Centerpoint Connect. None of the other programs can even compare with the capabilities, customer service, and continuous improvements of Centerpoint.

Cons: There isn't much I don't like about Centerpoint. The team at Centerpoint is constantly improving the program. Most of the issues I have had have been corrected or made better over the last couple years.

Pros: The ease of use and integration and most of all the customer service.

Cons: Quickbooks integration on projects has not worked.

Pros: Service ticket process, from ease of creating a ticket, through the incredible dispatch process and all the way to final invoice. 10/10

Cons: Not having a map or clear understanding of how everything worked together, in order to gain an understanding of how to implement for our team.

Pros: Field tech use and data transfer from the field.

Cons: Not designed for office use for field dispatch. Maybe would be OK if you have one man / crew going to one job each day.

Pros: The thorough nature of the process helps everyone get the right information consistently.

Cons: It takes some time to learn, lack of an app.

Pros: Easyt to use for the pwer of program. THe staff at Centerpoint.

Cons: Ties to ownership by another roofing contractor.

Pros: CP is easy to use and combines all the functions of our roofing business into one place.

Cons: My one issue with CP is the CRM function could be better.

Pros: We love the service side of the program. It is easy to use for the technicians and is seamless going from sales to final invoice. Also, the customer service is awesome!

Cons: The filing for documents and photos needs improvement.

Pros: How easy it is to invoice customers and keep track of time.

Cons: Too many hidden buttons, take a while to find some things.

Pros: Centerpoint Connect is user-friendly, intuitive, and dynamic. Our customers love the automated notifications that get sent to them to keep them informed. Everything is easily customizable and I love how you can go back and undo or edit things if you need to. The option to offer customers a login portal to manage their properties is something I'm excited to implement.

Cons: Knowing how to run certain calls through the system can be confusing. For example, learning the difference between a ticket, opportunity, estimate, and task and which option is appropriate at what point was confusing to me.

Pros: I love Centerpoint Connect. I use it daily for our service department, and it makes everything so easy. From scheduling, to dispatching, to keeping track of prior repairs, and sending estimates for new one, it has definitely improved the way our department functions, and those improvements are incredibly noticeable in our bottom line.

Cons: I don't have any cons. They are constantly improving the service, and have always been very open to feedback, and do a good job at implementing customer suggestions.

Pros: Just follow the step by step process and you are on your way. Awesome task and calendar features.

Cons: Still on the fence with the Change Order situation.

Pros: Our team looked at several options prior to choosing Centerpoint Connect. When we looked at all the pro's and con's, looked at the usability, customization, and client portal we knew that Centerpoint was the best choice. Once we started to deal with [SENSITIVE CONTENT HIDDEN] and his team they never let us down.

Cons: The sytem seemed complicated at first, then once we started using it what seemed to be complicated just became second nature. Coming from a completely different system that did not have all the features made it seem overwhelming.