RAKEN

Pros: [sensitive content hidden] was great to work with. Very responsive/ knowledgeable and easy to speak to. Customer service was on point

Cons: Was tough starting from scratch but with the team we worked out issues easy. It was a bit of an issue to connect with our accounting software.

Pros: The simplicity of it for guys to use that are not tech savvy. It is very user friendly and no hassle for guys in the field to quickly jump on and complete their daily log.

Cons: There's not much about the app that we don't like, however, we would not complain about a cheaper cost.

Pros: Did the designers creators behind it kept it for a lack of better words, looking rudimentary, like however, the functionality and what it produces is far from rudimentary very easy to maneuver.

Cons: I can’t really say there’s anything I dislike about raking. With all of the new functions. Any integration with more programs nothing bad to say.

Pros: The dashboard feature allows me to see what is going on with all of our projects. It is a great tool to communicate information across all levels of our team. Reporting and quality control features are helpful

Cons: The integration is not as complete as we had hoped with our job costing system. Observations are not shown on the dashboard activity and need to be found in the project file.

Pros: Staff has been very helpful. Support is particularly accessible and prompt to answer. I liked that they let us take a week for a demo as well.

Cons: Limitations on file size that can be loaded in documents. Otherwise, I hope the product will continue to evolve.

Pros: Raken is user friendly, easy layout and functionality. anytime ,yes ANYTIME i needed support it was seconds away, respectful helpful and real (not a BOT). Thanks Team Raken

Cons: deciding to use work log or timecard.

Pros: Reagan has been a great app for us, but our favorite feature by far is the ease of uploading photos by just selecting them from the gallery.

Cons: i’d like to have a section just to put my contracts with my subcontractors on there and their contact information without the need to add their email. Some projects or job specific and it’s nice to be able to quickly. Just click a button to get information.

Pros: We liked the fact that we can log and track employee hours, attach files, pics to each work order. The questionnaire feature is good to to complete daily checklists.

Cons: We are new to Raken, so we don’t have much to compare yet. We haven’t used it much as of yet. I would say there is nothing that I like the least about Raken at this time.

Pros: Raken has been a fantastic addition to our toolbox. Its ease of use—from project budgeting to scheduling—has streamlined our daily operations. The ability to send detailed reports to our primary contractors provides a clear visual of progress and activities on-site. It’s made communication and documentation much more efficient.

Cons: One area for improvement would be mobile access for administrative tasks. For example, adding a new employee requires switching to a desktop, which can be inconvenient in the field. Expanding mobile functionality would make an already strong platform even better.

Pros: Customer service was exceptional. [sensitive content hidden] was a huge help, and the software has met all of our needs exceptionally.

Cons: Took a little bit to understand and learn, but the work flow is easy now that i understand it. Just a little bit of a learning curve

Pros: Timecards, but needs API for ADP Integration. ADP is one of the popular payroll systems but we have to manually enter time into ADP and it’s a major pain. We previously used ADP’s Time Tracking but wanted more flexible and accurate reporting. With Raken we lost automatic feed to payroll and Raken Reporting isn’t that much better than ADP. For now, we’re staying with Raken but as we grow, we’re not feeling confident Raken will grow with us.

Cons: No API for ADP, reporting is lacking & doesn’t have Ad Hoc reporting capability. Raken doesn’t cater to individual client’s needs. You get the canned app, canned reporting and that’s it, regardless of client’s unique needs.

Pros: The onboarding team. Although 99% of my start up was with [sensitive content hidden] I also felt that [sensitive content hidden] was helpful. [sensitive content hidden] is the reason we went with Raken.

Cons: I have no complaints thus far. I am happy with te response and the service from your companies team.

Pros: The features and interface were exactly what we were looking for.

Cons: The mobile app did not always work as expected.

Pros: All encompassing, Production, Safety, Time.

Cons: Learning curve has been a bit steep, although employees need to take the time to learn it.

Pros: I love that their system is constantly being upgraded to give more power to their customers.

Cons: My least favorite part of raken, is the delay between mobile and PC platforms. Mobile seems to update alot more frequently. Though this is not problem for me. We Love raken!

Pros: It's an okay system for timecards, however, you have access to everyone's timecard in this system. It also doesn't allow you to sign your timecard daily.

Cons: I stored my signature on file however I get an email notice every week to review and sign my timecard, however, it does not allow me to just insert my stored signature so I have to write it every time. It is very annoying and time-consuming.

Pros: pretty easy to navigate and it is pretty self explanatory.

Cons: I have no opinion on this. I cant think of a thing that I don't like about it.

Pros: Variety of ways to enter data, solidly switches between entry platforms. ie laptop to iPad to mobile phone. voice entry works great! reports are painless and easy to share.

Cons: Its a little rough on searching past history...

Pros: Ease of tracking job progress for manpower and progress.

Cons: Some times it is difficult to find exactly what you are looking for, but it gets easier as you navigate through more and more.

Pros: Flexibility. Depending on your project, you can select what you need and don’t need.

Cons: Still looking for the con. So far, the app has been very easy to learn.

Pros: Daily and Super daily Reports.

Cons: Connecting to other software for reporting/dailys etc

Pros: I have used Field Wire and Procore extensively. Neither allow the collaboration, and interaction of a large agency like HDR implements with Raken. Al the others have their high points, but communication together is more important daily than the recording of events. Good Job!

Cons: I have not used any of the drawing interactive features. Using Procore, there was too much sharing of this resource. Only the PM and Super should be able to red line. Will weigh in later