Little Hotelier

Pros: Support was fantastic and helped me through all of the set up and the operation of the platform was a breeze its a great system that is saving me a bundle of money compared to the competitors

Cons: nothing so far it seems to be a great product that I would recommend to anyone with a small operation

Pros: Price are cheap! Features are amazing! Supports are cool! Subscribed for 3 years and not disappointed.

Cons: nothing, i'll find out the cons before i write the real cons. for now, it just complicated menus and settings.

Pros: Easy to map, easy to navigate, easy to edit the rates and rate plans, and the best channel manager I've managed.

Cons: sometimes the support team ain't helpful, but the latest support had helped me instantly. I loved it. I just hope they're consistent.

Pros: La atención al cliente, siempre atienden mis dudas con amabilidad y rápidamente. Las funciones y los informes que dan son maravillosos para darme claridad sobre el negocio. Me encanta trabajar con ustedes

Cons: De repente algunos fallos o muchos pasos que no entiendo, pero siempre están ahí para ayudarme lo cual agradezco.

Pros: It's easy to use and I am able to get assistance when I need it. I like having the app on my phone so I can take care of business on the go.

Cons: I wish there was a housekeeping module in Little Hotelier. I am the owner and I also clean the rooms but I also have help at times. I would like to be able to keep track of each of our rooms and when they were cleaned, what still needs to be done, maintenance needed, etc.

Pros: Easy to use and great customer service. Easy to learn the basics and move around between the calendar and channel manager. Great customer support.

Cons: Some aspects can be confusing. Lack of multiple currencies. Inability to record extra items sold on the invoice in a chronological order. (seems like a simple fix).

Pros: Simple to use and fast response from Customer Service. I will be recommend this to another client in the future

Pros: Straightforward functions, fast helpdesk support. Onboarding process was very easy, no nonsense approach.

Cons: Limited rate setup/functionalities: missing the ability to derive ALL room rates from one single rate.

Pros: Customer Services is great, very helpful and get to you really quick. Platform is simple and easy to use.

Cons: Reports take time to download and export. Some reports can't give you what you need. Filters can be improved.

Pros: Like some of the additional functionality that you don't get from other PMS systems, esp the Guest Engagement features Customer service response for help has been excellent.

Cons: There are a few small but important things that I can't do that I used to be able to do in my old system. Such as setting viewing preferences for the calendar and being able to set a min age for children

Pros: I called to get some information as I’ve recently purchased a hotel that uses Little Hotelier. [sensitive content hidden] was extremely helpful and a pleasure to deal with, she answered all my questions clearly and confidently. I left the call with a much better understanding and really appreciated both her support and the system provided by Little Hotelier.

Cons: i cant thin of anything yet, but i will let you know is something dose come up sofart it seame good to ues

Pros: I had an extremely hard time yesterday and today I spoke with [sensitive content hidden] and he literally saved my day week month and year it was [sensitive content hidden] I liked the most

Cons: absolutely no cons it was easy to follow his instructions, I was using another company for years and I was able to pick up the phone and call and speak to them directly they would take over my computer and fix the problems that I created due to my lack of understanding, it took me time to get use to texting back and forth with reps from hotelier and I now today for the very first time found [sensitive content hidden] and he was wonderful it was as if I was actually speaking to him on the phone instead of having to text him

Pros: fast response support, issues get solved in matter of minutes not days. it supports my local ota platforms.

Cons: less functions on mobile app vs web app. had to open laptop more frequently for simple tasks you can rather use a mobile phone.

Pros: [sensitive content hidden] was very helpful on the call and gave clear instructions and how to add a new listing from Airbnb.

Cons: Nothing. Everything was fine. I'm happy with the service. There was nothing to complain about. [sensitive content hidden] was very helpful.

Pros: ive talked to some nice people, the assistance has been fast and friendly, customer service is at the heart of a service provider

Cons: so far so good, a few glitches here and there but minor. the system is a bit complicated to get used to but when comparing it to others there seem to be more use cases

Pros: I appreciate the simplicity and efficiency of the platform. In addition, in case of assistance, operators are quick to respond.

Cons: I occasionally find it a little difficult to change settings because there are so many apps, but I guess it is just a matter of getting used with the platform

Pros: Very easy to use the front desk of the program, as a new comer to system i found it very negatable

Cons: Back end of system is a little hard to understand the steps required to add rooms and rates

Pros: It's pretty straight forward to use. The calendar is easy to read and creating reservations and blocks are simple.

Cons: There is not a phone number to call and get help. It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3 things. The only advice on this was to go through incognito/private browsing, which worked but is not convenient.

Pros: Most information easy to find, but limited date ranges are not always helpful

Cons: Financial reports need refining. e.g. finding deposits paid

Pros: Su simplicidad a la hora de usarlo, es un programa muy amigable con quien comienza en el mundo de la hoteleria.

Cons: No hubo nada en particular, el producto no se adapto al presupuesto de mi propiedad, ya que es un producto internacional.

Pros: The agent reacted fast and solved my issue.

Cons: Actually so far I like everything and have no problems.

Pros: After setup is done, easy doing. Little Hotelier app on IOS is working good.

Cons: If you not working on Little Hotelier and you come back after some minutes and want to open a reservation it's not possible. First you have to reload the page. It's not depending the browser and/or cookies setting/history... Little Hotelier app on Android is not reloading automatically, not an issue of phone or setting.