Exercise.com

Pros: I love the customer support provided. My customer success manager [sensitive content hidden] has been so helpful along the way. She continues to go above and beyond to help me understand the system and utilize it in ways that work for my business.

Cons: Learning the back end of the software is challenging and certain aspects aren't as straight forward as they could be.

Pros: It gives me the flexibility to create what I want in terms of trainer or client view. Additionally, anything I change gets updated in real-time.

Cons: There are a lot of features so there are times where I think I checked it but I did not but overall I appreciate the flexibility.

Pros: [sensitive content hidden] as my account manager. The only reason I’ve stayed!I have liked the addition of new developers too

Cons: There are always bugs and when something gets fixed, something else breaks. It’s just not super user friendly and that’s the feedback k get from multiple users

Pros: The customer service was great! I really appreciated the patience and professionalism. I never felt rushed or that I was just another customer.

Cons: The process of setting up thebtechnical side of the app wasn't fun, but it was the process not exercise.com. N/A...

Pros: The customer relations. Our customer relations agent, [sensitive content hidden], is one of the best I've ever worked with. She is extremely responsive and super helpful.

Cons: Their features are clunky - there are just so many of them that we don't use. Sometimes when we do attempt to use a feature, it doesn't work the way we would expect it to work.

Pros: Customer support is the best! Thank you [sensitive content hidden]! These two have been so helpful in creating my app.

Cons: There is nothing I don’t like about exercise.com so far. I have had nothing but great interactions with everyone so far.

Pros: What makes exercise.com great is the support. You have a Support manager who is available to assist. [sensitive content hidden], is a rockstar! She was very helpful and did her best to help me help my business. Our email communication was strong as was her support when available.

Cons: $91

Pros: [sensitive content hidden] is extremely helpful and always quick to respond. She handles requests efficiently, communicates clearly, and makes the whole process smooth. Her speed, reliability, and attention to detail make her a pleasure to work with.

Cons: There's nothing I can really think of that I like the least, my experience has been great all across the board.

Pros: We are in a process of migrating to exercise.com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise.com for our two gym locations.

Cons: None to list at this time as we are in the process of migrating over to Exercise.com. from Mindbody which has been a horrible experience

Pros: The people I have interacted with. [sensitive content hidden] is super helpful on each of our weekly calls. It is pretty intuitive I guess however it has been really helpful for [sensitive content hidden] to walk me through things that I was not able to quickly figure out on my own.

Cons: I don't know what I don't know. I don't like that there are not video demos with woman for every exercise option. It was really hard to get things moving in the app development process with the DUNS protocol. The wording for marketing help provided by Exercise.com is very misleading. Marketing to me means helping get my finalized app marketed via social media not just how I can write emails and texts to already existing clients.

Pros: I like that trainers can add in videos demonstrating the exercises and can include a rest timer on higher intensity workouts.

Cons: I do not like when I get logged out of my workout even when I hit "log" in the top right corner. Every now and then it will glitch.

Pros: First of all, shoutout to Sage especially through the entire process of helping me get set up with my online coaching app for my business. From dealing with issues w/ Apple, technical difficulties, and obstacles that challenged my business at every turn, she helped me through each hurdle with incredible guidance and extreme timeliness. I was worried that my app wasn’t going to be done in time for launch, but she ensured to make it happen two weeks early!! The team is amazingly helpful and exercise.com as a whole is 100% worth it.

Cons: I wasn’t aware going into this how much outside work was going to have to happen and how long it would take to verify my business with all these outside services, but Sage helped guide me through it all!

Pros: Being able to organise all my clients in the one portal, being able to enter all the details of my teachers in the one platform and generate reports for my payroll as well as for my earnings for the week is super useful for my business.

Cons: Nothing I disliked, everything Exercise offers is useful for my company, I seriously couldn't fault it, I couldn't run my business without it.

Pros: The Versatility of the software is very convenient.

Cons: I haven't found anything to dislike yet.

Pros: Quick responses and good at taking initiative. They were patient waiting for my responses, and really good at knowing what I most likely struggling with and proactively following up to help me stay on task.

Cons: Just like any system, there’s a learning curve, as well as a couple things that don’t line up perfectly with my business. But the pros far away the cons.

Pros: Ease of use. Integration with Kisi. All in one system. Ability to manage things in one piece of software is super nice.

Cons: Billing reporting needs some refinement. Trying to find things like exact billing and expected billing requires a lot of reports and some manual export.

Pros: [sensitive content hidden] is the best part of this whole processes.

Cons: the exercise success team is horrible I hate that u can't get on the phone or speak to someone and its a VA from the philipeanes emailing me at 3am

Pros: The experience and the whole team! They make an easy transition.

Cons: Everyone was great. No cons. I really have been enjoying my process.

Pros: Great success team that helps get you exactly what you want.

Cons: Nothing. I have yet to come across an issue or feature exercise.com hasn't been able to set up for me or find an alternative for.

Pros: I really enjoy the software's interface and dynamic business tools. However, my CSM, [sensitive content hidden], has been the absolute BEST and has truly been invaluable to my experience at Exercise.com. I've learned so much from him with each meeting and he has always been willing to help me whenever I needed him. He's the best!

Cons: There aren't a lot of apps that I am able to integrate into my platform and the products tools are very limited. I would like to sell products directly on the platform, but it seems as though I would need an additional app, which I am then unable to integrate directly into the web platform.

Pros: Working with a developer in house on a weekly / biweekly basis for ongoing support.

Cons: If I had to be picky it would be about the time it takes to launch the app - but that is part of the process. I don't mind because it makes the product more valuable.

Pros: My client success manager, [sensitive content hidden], has helped me tremendously so far In making some changes to the app that I could not figure out on my own.

Cons: It's quite confusing to navigate, but I believe this is mainly a personal problem ha!

Pros: Doug was very helpful, informative, and insightful in guiding us through program development and strategies to improve our approach to hybrid training.

Cons: No cons about exercise.com. The platform has allowed us to grow and expand our community of athletes.