CredentialMyDoc

Pros: Ease of use mostly but there are a lot of fields that are not used.

Cons: The influx of forms. There are too many outdated forms no longer in use that they do not remove despite requests. The customer service is a bit slow as well.

Pros: A good way to keep data and forms. Also am able to keep up with expiring items.

Cons: Customer Service isn't where it should be. Old forms need to be removed and cleared out.

Pros: The consolidation of all my provider information into a single, centralized location proved to be exceedingly beneficial. Additionally, the capability to effortlessly generate forms for our various insurance policies greatly enhanced our operational efficiency.

Cons: I do not have any drawbacks at the present time.

Pros: Reporting, Tracking features for credentialing are top notch. The abilities to develop forms is cost effective.

Cons: Effectively setting up contracts was difficult for us with our multiple tax IDs and multiple locations but we got it done.

Pros: stored credentialing information for each provider as an easy reference data base.

Cons: New format or template. Not as easy to use as old format/ template

Pros: easy to use and navigate through when I need it the most

Cons: I really cannot complain about the website

Pros: The info is stored in an easy to read format. Also, ie. If I'm updating malpractice for all providers and in the "malpractice" tab, when I click on the arrow to proceed to the next provider, the malpractice tab opens automatically for them as well. This was a great update!

Cons: The reporting is not always intuitive, and sometimes comes in an Excel sheet, which takes some editing to turn into a PDF.

Pros: Keeping up with State License and DEA certificate expiration dates.

Cons: I'm still trying to figure out how to efferently use the payer enrollment funtions.

Pros: I enjoyed the updates to the CMD software over the years of using it. It has become a very user friendly software.

Cons: My practice was one of the first Specialists group to use this platform. The growing pains were real.

Pros: I like that everything is kept secure in one place. It helps keep us organized per provider and per location which with a large growing practice in many states is extremely helpful and necessary.

Cons: I would like to be able to give certain managers access to only the providers or locations within their own state/region. If there is a way, I would love to know! Like to be able to submit directly to the carriers through the program to track automatically.

Pros: Simplicity of use , roster management, simple set up

Cons: We expanding to many more clinicians and locations needed more reporting features

Pros: That is stores needed documents and files for present and future use. and they reminders are great in order to keep timelines and deadlines met.

Cons: Sometimes the changes are a little tricky and takes time to figure out. (not often)

Pros: Great data storage and custom reporting capabilities

Cons: License and Board Verifications are not currently working

Pros: As a solo Credentialing and Enrollment Specialist, the CMD platform checks all the boxes for me... Provider details are automatically mapped to Payer Enrollment forms, its available on a small scale and it is a well-rounded database to manage Practice, Location and Provider data and documents. This platform allows me to work smarter, more effectively and most efficiently.

Cons: I haven't experienced a down-side to CMD as of yet... they allow all users the ability to make suggestions and requests for updates and changes, so its evolving constantly to meet client needs.

Pros: Easy to navigate and reflects other major credentialing database payors use for credentialing. Highly accessible from anywhere being web based. Tasks are easy to set up and follow. Fully customizable reporting feature is invaluable. Generating enrollment forms is a big time saver.

Cons: Latest update bugs are slowly being worked through and corrected by CMD.

Pros: Next follow up date intimation and ease to access.

Cons: Reporting and Notes issue. We are not able to see the notes the way we paste it at the time of creating them. Please fix it asap.

Pros: I love that CredentialMyDoc keeps me organized. There are tons of features including reports and live support when there is a need. It's very user friendly.

Cons: Last year CredentialMyDoc did a major update and it took more time than usual for all the features to transfer over.

Pros: We like a lot of things to sold to us but some still do not work like the integration with CAQH. We like the tasks features the most.

Cons: The product is not great for projects. The support team is lacking as we have had a few issues that take constant follow up, sometimes with no resolution. We have had several "glitches" over the years.

Pros: I'm not impressed with any of it. Everything is so spread out. A lot of scrolling and looking for things. My job is very fast paced. I need things at my fingertips, not having to scroll through a lot of stuff to find what I'm looking for.

Cons: Customer service is terrible. I have yet to get a response regarding the issue I am having, and that has been going on since 8/2023, almost a year. Still no response.

Pros: The tasking abilities and features available with uploading documents.

Cons: Lack of integration with CAQH. Would be good if Expiration Notices were more automated than what is currently available. Need an improved way for providers to access the MSO.

Pros: Unable to answer this as we did not find the product helpful

Cons: Consistent issues with providers not receiving the link to application and unable to re-open if they could not complete all at once. Providers frustrated over link issues Program did not have the capability to directly link to Insurances, fax or email applications.

Pros: Serves a s a data base and expirable reminder feature

Cons: Not the best customer service, specially forms mapping team.