OnTime 360

Pros: Easy set up and user friendly for all parties.

Cons: Invoices updated to the cloud for clients viewing should be automatically done. Make creating your own reports more user friendly. Would like to be able to colour code service levels to make it easier to see time lines at a quick glance

Pros: The best feature to this software is the customer web portal. It helps us boost sales and reduces our phone traffic immensely. The technical support is outstanding. When an issue arrises it is dealt with quickly and competently. The tracking screen is easy to use

Cons: The receive payment area could use improvement, but it only comes up twice monthly in our company so it isn't a big problem at all.

Pros: It easily organizes all of our jobs so that nothing gets missed. We no longer rely on memory/paper trail to get the job done. It provides excellent proof of delivery and has streamlined back and office procedure considerably. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made.

Cons: The order in which the route stops appear is a little confusing to program at first. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time.

Pros: It's REALLY easy to use, and that is something that I value very much, it can be dispatched from anywhere and give the buyer/importer peace of mind. With our clients it worked wonders! And the price is pretty good

Cons: The search bar could improve, such as being able to use it on the billing screen, would be great!

Pros: The online Portal is amazing! Once you get the hang of the prices, it's easy.

Cons: the cubing / pricing isn't always possible to get what you want. currently we have to manually figure out the cubic weight and enter that into the job in order to price it accurately, based on how we determine our final price.

Pros: It has many features that fit our project, customer service our support are very helpful, I can customize any module as I want, price modifier is the best. It was not difficult for integration.

Cons: Customers accounting module, not only our bills or accounting BUT the customer accounting too.

Pros: The software is very easy to use. The "flow" through the process is very easy to follow and allows a user the ability to "see" where the load is in the process. I looked at a few, and Ontime360 had most of the features I was looking for. The mobile app is really what sold me.

Cons: So far, the only thig I don't like, is there isn't a way to "test" notifications unless you create a test customer and test locations.

Pros: The idea that it could automate our process, and save dispatch time.

Cons: Too complicated to setup, sales people tell you something is possible before purchase, only to find out its not possible at all from tech support AFTER purchase

Pros: It lives up to its name, everything really does come on time! and sometimes even early

Cons: Nothing, it offers most of its features at a lower price

Pros: The versatility from day one! The ease of use.

Cons: I would like to see the reports have the ability to be modified for more specific uses.

Pros: Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.

Cons: $78

Pros: OnTime 360 has everything I need for effectively managing, scheduling, and dispatching my couriers. The ability to access all necessary functions in off-line mode is a huge plus.

Cons: OnTime 360 includes features that I don't need built into my dispatching software, such as functions to manage accounting, and everything you could ever need for fulfillment. Those extra features, although extremely valuable to some people, are totally useless to me, and I don't want to pay a premium price for features I will never use. The interface would be a lot more efficient and nuser friendly if my work space only included the functions and features I need.

Pros: Very easy to use. Love the advance search feature, we can find anything any time. Easy to set up custom options. Dispatch screen is easy to read and fill out and intuitive.

Cons: Mobile app is archaic. Should have GPS tracking by now and able to record arrival and departure times. Setting up pricing/paying drivers should be easier. Every time you want to pay a driver/owner operator a different percentage, you must create a new price set instead of just changing the percentage rate. Creating reports in Crystal reporting is way too hard. We have to hire someone if we want a report done or changed.

Pros: API, Support group, easy to use

Cons: Bilingual. Better invoicing capabilities (might be me not investing enough time researching that feature though)

Pros: OnTime's billing features are really simple and easy to use. Drivers always have instant access to detailed information. Dispatching is really quick and easy.

Cons: Search fields for billing could be improved.

Cons: Not being able to use the search bar in the Billing screen

Pros: Great customer support!

Cons: Advanced search and quick views initial adjustments can be difficult.

Cons: The amount of flexibility in modifying the reports.

Pros: I like how easy OnTime allows us to create and generate reports for our clients and internal use.

Cons: 1. Can only have one main email per client. 2. Cannot disable notifications without removing the email address. 3. Cannot enable or disable notifications at the contact or client level. 4. Cannot email invoices in bulk. 5. No Contact field in the Tracking view. 6. No ability to add a % increase/penalty for late invoices at the invoice level. Only as a price modifier.