Elite EXTRA

Pros: Me gusta muchísimo la función de auto routing de Elite EXTRA, porque así ni siquiera necesitas tener una persona con amplio conocimiento en la zona donde vas a hacer los envíos. Los envíos caen al sistema y automáticamente crea la ruta, optimizando tiempos y gastos. Además, es tan dinámico que, si un cliente cancela, la ruta se reconfigura de la misma manera, lo cual es buenísimo. También me impresiona el seguimiento de tracking en tiempo real que es espectacular.

Cons: No fue fácil la traducción, especialmente el tipo de moneda y algunas unidades de medida. Sin embargo, con el apoyo del soporte, logramos superarlo rápidamente. Fue solo un breve período de adaptación del personal mientras usamos una moneda diferente a la local, y tuvimos que capacitar a la gente para familiarizarse con algunos términos.

Pros: EliteExtra is fantastic for route optimization, communication and oversight with delivery drivers, and electronic POD functions for our customer service team. We manage 5 dispatch sites with dozens of drivers and dispatchers. It is easy to onboard new employees into the software and get them utilizing it quickly which helps our customer service team and our tracking of order deliveries. PODs allow us to prove deliveries to our customers when any issues arise.

Cons: I wish there was more openness around taking customer ideas and turning them into features within the software.

Pros: Easy to plan vehicles routes based on job location and weight. The returns process is handy as you can easily link to previous orders. The driver app is straightforward and easy to use.

Cons: Generally a little buggy across the board. Some tasks need to be completed twice to register. Difficult to flag this with Elite Extra team as completely random and mostly just a minor inconvenience.

Pros: The best thing about Elite Extra is the reports that are available to us. Really informative information to help make business decisions.

Cons: The Delivery Network has been problematic at times when we attempt to use. Although we know it is not directly connected with Elite Extra.

Pros: Elite Extra provides our company the ability to dispatch and track our drivers in real time. The Delivery Network option on Elite Extra has allowed us to accommodate more customers without having to purchase additional vehicles. Elite Extra is a valuable business tool that helps provide a better customer experience.

Cons: One drawback of elite extra is that the sometimes the orders in our business system do not populate in the site because the API has issues sometimes.

Pros: eas of dispatch and load organizing. seeing a list of loads needing to go out under the asset scheduler being able to send my guys an electronic dispatch

Cons: the fact that i have to unmanifest and remanifest a load to move it around for delivery dates. and the fact that i cannot easily see specific orders. i wouldl ike to see the loads in a monthly view aswell

Pros: The people at Elite Extra make all the difference. They are responsive, helpful and available when needed.

Cons: The user interface is manageable once teams have been onboarded but that is the hardest part for people to get adjusted to. Simple tweaks could make a world of difference in onboarding.

Pros: Allows me to see all my drivers in real time and allows seamless integration of route updating. Also being bale to see if deliveries have been made.

Cons: Updates that sometimes changes feature we are already used to. Sometimes if it isn't broken don't fix it.

Pros: My favorite thing about Elite Extra is being able to track orders. I'm able to get my drivers back in a timely manner, the ETA's are very accurate. the pictures have saved us numerous times.

Cons: The only thing that I do not like is that we have 3 branches that aren't in the Elite Extra yet. I can't tell if or when their orders have gone out. HOPEFULLY THEY WILL BE ON BOARD SOON.

Pros: VERY UP TO DATE WITH THE SOFTWARE. I HAVE USED THIS SOFTWARE FOR ABOUT 5-6 YEARS AND HAVE ENJOYED IT COMPARED TO OTHERS.

Cons: SOMETIMES GLITCHES OUT ON THE DRIVERS PHONES. THIS DOES CAUSE A LOT OF PROBLEMS WHEN MY GUY CANT GET PHYCIAL PROOF OF DELIVERY.

Pros: EVERYTHING I LOVE THE FACT THAT IT BUILDS THE ROUTE FOR YOU. THEN ITS JUST MINOR TWEEKS TO THE ROUTES TO FINALIZE THEM.

Cons: NOTHING EXCEPT NMAYBE WORK ON THE PICK UP PART OF THE AUTO ROUTE BUILDING. WHAT I MEAN IS, WHEN PUTTING IN A PICK UP IT HAS A NACK OF PUTING IT IN THE WRONG ROUTE.

Pros: Elite Extra really helps our customers track their returns and see the progress from pick up to receiving their credits. It also allows us as a Dealer to set the parameters that our customers must follow regrading when they can and cannot return parts based on the purchase date.

Cons: Elite Extra is a great tool! The ONLY negative about having hundreds of customers using Elite Extra is the turnover in the Body Shops, causing us to spend time getting new users set up at existing customer locations.

Pros: Real-time visibility and communication. GPS tracking and & Live ETA. Proof of delivery and driver tools

Cons: Dependent on internet and Mobile devices. If you lose cell service update may not sync in real time.

Pros: The ability to get last mile information in house as well as to my customers. Reporting and proof of deliveries are very good.

Cons: The integration with P21 was not and is still not fully functional. The interface still needs some "ease of use" navigation enhancements.

Pros: It makes it nice for simple deliveries. The routing is nice and takes the guess work out of finding the very best route.

Cons: Refined fuels simply is too complex for the programming. It does not have the ability to add in different products for one delivery. Refined fuel trucks have multiple compartments on a truck. This works better for routes like simple deliveries of one product or packages.

Pros: I like how the auto dispatching works with our system to implement routes in an organized manner. Though it doesn't get it right 100% of the time, a vast majority of the time it gets it selected to the correct route.

Cons: $7c

Pros: I love a one stop shop for our deliveries and returns. It makes communication between the customer and our dealership. It has also streamlined our delivery service making it easy to tell customers where their product is at or when we can have their parts to them.

Cons: My largest issue is when something is manually put in, the system recognizes it as a "pickup" even if it is a manually entered delivery for what ever reason. Moving from "Will Call" to delivery could be made much more simple as well.

Pros: Driver Delivery and re-routing for customer pickup and drop offs. Also creates efficient routes saving time and money.

Cons: Nothing. Even our drivers that aren't using mobile devices easily can use the application on cell phones.

Pros: The driver interface on the app allows for tech challenged drivers to easily learn the app. We have a handful of drivers that do not use computers or smart phones outside of work. They have no issues with using the app.

Cons: Nothing that was not our doing. It took us some time to get up and rolling, but that was despite the support from Elite Extra. They have done more than they needed to in assisting us.

Pros: THE WAY THE SYSTEM TRACKS THE DRIVERS THROUGHT THE TOGGEL THE TRACKS PROGRAM. AND THE ABILITY TO REROUTE IF SOMETHING CHANGES.

Cons: AT TIMES THE GPS DOES NOT DO AN EFFECIENT ROUTE. TAKING THE DRIVER IN A LONGER ROUTE THAN IF IT USESD A DIIFERENT ROUTE

Pros: The setup and everything is nice, being able to use the photo's for evidence is also helpful. I like using the whiteboard on the screen.

Cons: It took me a while to learn the ins and outs of the best way to utilize it. But after going through it day after day with our dock guy I find it to be pretty easy.

Pros: Ease of usage. Anyone in the company use it. Customers support is very helpful. All training videos were helpful!

Cons: Not 100% accurate. Bread crumbs trails are hard to read. Reporting is not easy to gather and analysis.

Pros: Real easy to use plus the access of looking up your credit. The availability of looking where's my order and checking what ti.e it will get to my shop.

Cons: I personally don't have any dislikes. Some customers think that there's to many steps to ho through but when they see how it works they hange their minds.