Breezeway

Pros: We love the level of detail we’re able to maintain across all of our properties. With Breezeway, we’ve built everything out so thoroughly that we can answer just about any guest question without even stepping into the unit—which saves our front desk a tremendous amount of time, especially during peak season. The interface is also incredibly easy to use and simple to train on, making it seamless for our entire team to get up to speed quickly. We’re also in the process of completing the safety training, which really helps set us apart in such an important area. Their customer service is top-notch—quick to respond, and if something can’t be easily handled over email, they’ll schedule time to walk through it with you so you fully understand. We’re especially excited about the Kaba door lock systems integration and have high hopes it will make our check-in process even smoother. And the digital guide is truly above the rest—it makes it incredibly easy to provide clear, helpful information for guests.

Cons: Not being able to close tasks directly from the schedule view—though this is more a future feature suggestion. That said, they’re usually very responsive and tend to implement feedback like this pretty quickly.

Pros: We can now track where our vendors are on each task and when it is complete, keeping employees and vendor accountable and can easily see what is done and what is pending.

Cons: Not everything from Barefoot feeds to Breezeway. There are times where manual entry is necessary for Breezeway since it does not feed.

Pros: user friendly interface, lots of ever updating features and client support are all great. support is always very responsive and knowledgeable. features are getting constant updates

Cons: no group texting in messenger is a drawback. also the inability to create recurring tasks that continue indefinitely is a bummer

Pros: Breezeway’s biggest strength is how it centralizes operations and improves accountability across the entire team. The task management system, real-time updates, and detailed checklists make it easy to track progress, ensure quality control, and keep everyone aligned. It also helps streamline communication between cleaning, maintenance, and management, which ultimately leads to a better guest experience.

Cons: It's very annoying always needing a code sent to my email when I want to login. There aren't enough consistent updates either.

Pros: Various Features Customer Support User Interface - I can add and manage users effortlessly Rate Management,

Cons: Sometimes the calendar takes time to or does not update at all. Apart from that the features are really great

Pros: Great Features and Easy to Use, Lots of Communication and customer support is right there! Easy to streamline with the team and owners can understand. Big focus on safety standards.

Cons: Could use more detailed billing to differentiate between vendor and staff tasks when you have to take a team member off of the task and assign a vendor.

Pros: Ease of organisation, automated task triggers, notifications, ease of use on both desktop and phones, clear to learn how to use (uncomplicated system) and so much more!

Cons: As its a newer system, there are still things that don't quite work, for example certain things will fail to be automatically scheduled when they are due to be, however this is a temporary problem that will be fixed.

Pros: I like that all of our Property management records can be centrally located in one platform. We put all of our service calls in even if the vendor doesn't use Breezeway to keep records of dates, property, supplies, invoices, etc.

Cons: The app is constantly logging me out and requiring signing in. This is incredibly inconvenient when vendors call and I need to access information on the go. The app is not easy to navigate and overall is lacking key information without going to the mobile version of the website.

Pros: Good for operations. I love the checklists feature and Breezeway tools to document short term issues.

Cons: Not enough future to monitor tasks and to give feedback to cleaners for what is left from the checklist. Also, too many features that are not needed for me.

Pros: The east of use and streamlined user interface. Often, these systems are clunky and hard to navigate, but Breezeway integrates all of the features seamlessly and makes them easy to use. Beyond that, their Customer Support is top-notch, always responding timely to any issues or questions that I have.

Cons: The API integration between Breezeway and our PMS is a little clunky at times, but it does serve the purpose with a little fine-tuning.

Pros: Organization, communication within my team and backup of tickets/pictures/activities to fight possible disputes / chargebacks and cover my team.

Cons: Sometimes I have trouble activating or deactivating properties, but I understand that could be something on my end because I have duplicate listings.

Pros: Breezeway utilizes an intuitive interface. The aesthetics more better than some of the other competitors. The ability to automate workflows is also helpful.

Cons: This is not necessarily a con, but this is a PMS targeting short term rental operators. Being primarily a cleaning company, this does lack some functionality as an end-to-end software for us, causing us to create some work arounds.

Pros: Real time updates. Easy to follow tasks for any any one of our 500 properties. All important information is stored in the property tab. Scheduling is simplified due to the property calender also stored in property tab.

Cons: To many notifications even though you can limit notifications. Certain tasks must be done on a computer.

Pros: User-friendly, mobile-ready software with seamless integrations that boost team efficiency overall!!

Cons: Nothing in particular. However, would love to consolidate tools, doing more within one platform instead of multiple systems.

Pros: Integration into feature software such as guesty. I also appreciate the communication built into the interface for teams

Cons: Mobile application. The templates can be a bit tough to work with until you understand the structure of elements.

Pros: Breezeway is easy to adopt and use in my short term rental operations. It makes scheduling cleans so easy! My cleaners have all been able to adopt the software and checklists. It also makes bringing new cleaners on a lot easier. Breezeway support is very quick to respond and their pricing is fair.

Cons: The payment processing fees can be hefty. I use it to pay my cleaners and spend an extra percentage to do so. The time it takes for the payment to get to them is also 3-5 business days which doesn't always make them very happy. You can always pay your cleaners outside of Breezeway, but payment processing was one of the main reasons I adopted a software system.

Pros: The user interface is pretty straight forward. I haven't used the mobile option that much but had a glimpse and I loved what I looked.

Cons: The learning curve to take advantage of all the features. It seems that I every day I learn something new that I wish I knew before.

Pros: We now have 33 listings in our STR pool in Kimberley, BC. Without BW, we would have to employ many more staff on the ground. We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions.

Cons: There is nothing we dislike about this product. Maybe a Canadian messenger number would be good, as we have had one or two guests not liking the US number.

Pros: Real time updates Mobile App Monitor property inspections track repairs as well as any issues with our properties

Cons: It is hard to do actions across all properties in bulk. Filters and reporting are limited and we can't always get what we need.

Pros: I like how it's a central hub for all of our relevant information as well as a lot of our customer communication.

Cons: I hate how sometimes when I go to a new house profile, it buffers and then goes back to the old profile. Also, not all of my messages are marked as read. Also, breezeway assist can be very patronizing!

Pros: I love using Breezeway because the online interface is so easy to use, read, and understand. It makes reviewing tasks for multiple properties quick and easy!

Cons: The 'internal access code' is not visible to our cleaners; we have to be sure to add the door code under 'internal access notes'. We are not able to reorder property-specific template modifier requirements.

Pros: I like how organized it allows us to be and sets up workflow to help things world smoothly and the message system.

Cons: That the breeezway assist is from another country, our guests have a hard time understanding them and we get lots of complaints