Detrack

Pros: We use Detrack on a daily basis to manage our delivery drivers, primarily leveraging its core functionality for tracking and proof of delivery. The platform is extremely user-friendly and intuitive, which made implementation very smooth for our team. Once we began using the product, there was very little learning curve — our drivers were able to get up and running quickly without extensive training. The system has helped streamline our delivery operations and improve visibility across our routes. It provides exactly what we need without unnecessary complexity. For companies looking for a straightforward, reliable delivery management solution, Detrack is a great value. It delivers solid functionality at a competitive price point, and it has become an important part of our daily operations.

Cons: We really cannot complain too much about Detrack. There are some advanced features that Detrack can do that we unfortunally do not take advantage of.

Pros: DeTrack does what it is supposed to do without fuss. Support is fantastic and we have been using it for over 5 years with no issues.

Cons: Detrack is built properly so there is nothing to complain about. The odd issue with the amazon cloud steps in.

Pros: Detrack is super simple software to both set up and use. Possibly the best support desk i've come across for responses and assistance. I've seen systems with similar functionality and many multiple x price.

Cons: The only negatives i can give is that its taken us a year to get to the advanced point we are now. no fault of the software it just takes time.

Pros: POD, maintenance and inspections where areas our company needed a better grip on, and its in these areas that we really like detrack.

Cons: Custom permanent page settings like the job order (ex. permanently list completed at bottom.). the Queue management page (the Todays Jobs field) is hard to interpret at a quick glance since no PERMANENT arrangement style can be selected, however one can temporary filter the page according to job statues.

Pros: The support is top notch. Any time I need help, they are always quick to respond and resolve my concern/questions

Cons: I haven't had a negative experience with Detrack. They have always gotten back to me quickly and have always resolved my issues.

Pros: It is very handy and makes my day so much easier, love that we have POD's online, this way if a customer queries any deliveries we can just download the POD and send it to the customer.

Cons: There isn't anything I don't like, I can't say anything that I dislike about it. It has only helped us.

Pros: EASE OF USE, DRIVER MANAGEMENT, DRIVER DELIVERY, Customer service is excellent! DELIVERY MANAGEMENT!

Cons: LEARNING CURVE, Cost per lisence is too expensive. I feel premium options should not be so expensive to also have access to it.

Pros: everything is in order, the costumers appreciated the system, no lost deliveries. very quick operations.

Cons: none, it's really hard to find something wrong whit this application, one thing, we'll wait for the italian version

Pros: The ability to send drivers updated jobs immediately. The addition of recurring schedule jobs recently

Cons: The fact that I cannot copy and paste the same job to another day. Not rescheduled job but the same job, just with a different address. I have to rekey in everything. The recurring schedule jobs is very confusing based on the dates I want the job to recur.

Pros: Ease of use and the simplicity of tracking jobs. when a customer has a issue i just simply type in job info and pulls up job and i can provide customer with proof of delivery

Cons: the extra amount of tabs or options i feel like its not something i can uses for my application ... the ability to make theses small modification and "clean" the page up would be nice

Pros: The interface is intuitive and easy to use, even for team members with limited technical skills. Real-time tracking and proof of delivery features work seamlessly, helping us keep customers informed and improve service quality. The mobile app is lightweight and performs well in the field.

Cons: It would be helpful to have more flexibility in branding and setting custom alert triggers. Also, integrating with other information systems is quite challenging

Pros: Very easy to use program and fair value for my business.

Cons: Very little. It took a little to learn to program.

Pros: We chose Detrack for our small business because it helps us keep organized and makes tracking our trucks simple. It allows visibility for our drivers, clients and customers, which helps keep everyone on the same page.

Cons: As we are a small business, we don't have an "IT" department. I wish setting up certain features was simpler, as the UI can be really complicated to the less tech savvy such as myself. For example, I have read through the instructions on how to send emails/texts to customers using the app but we have never utilized the feature due to requiring a third-party program and having to integrate them.

Pros: Simple tool to use, sophisticated enough for our small business and makes the process of delivery and POD easy and accurate

Cons: Shifting the sequence of deliveries is cumbersome.

Pros: The customer always is updated about our status.

Cons: It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades.

Pros: I like the simplicity of use and the cost effectiveness per driver.

Cons: The reporting is very basic and wish it was better especially for the premium, its not worth the cost.

Pros: Progressiveness of updates and communication

Cons: Nothing comes to mind. Ive been happy with almost everything.

Pros: Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Cons: that you cannot do vehicle inspection reports and also map high-risk areas.

Pros: no paper work. Can forced fields for driver to fill in

Cons: in mauritius, clients do not give pin location to put on detrack

Pros: Easy to use, very intuitive, extremely easy to train a new driver.

Cons: When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.

Pros: What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable

Cons: One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market.

Pros: We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.

Cons: Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,

Pros: It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.

Cons: No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.