RouteManager

Pros: We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.

Cons: Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.

Pros: The ease of building a route and manipulating the data to best fit your needs.

Cons: Some features that are not flexible for our specific services.

Pros: I like that the onboarding process is very hands on. They definitely make sure that you understand how the tool operates, how to setup your instance, etc.

Cons: I don't like the fact that you have to contact support to create territories, add drivers, and adjust your vehicle limit. It's very annoying and it's inefficient for a fast moving business. I also dislike the reporting and email functionality. The reporting is very limited, doesn't include any sort of automated emails and the export you do get isn't very clear to a lot of users. The email notifications also aren't customizable as far as the scheduling goes. The mobile app also only shows you a limited amount of days forward.

Pros: I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.

Cons: Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.

Pros: Once learned the ease of the system is what's keep me using the software.

Cons: I like to figure things out on my own, sometimes with Work Waves there are things they can see, that i can't see and I am unable to resolve the situation on my own.

Pros: I can import my addresses, verify them then push a single button and the route is ready to go. Since my routes change month to month, I can't use some of the saved route features, but it's smooth to upload.

Cons: There is no left hand turn preferred option to make an even more efficient route.

Pros: It is simple to use and you can see your drivers and orders in real time.

Cons: I do not like that it does not indicate orders that have a time sensitivity attached to them.

Pros: Having the ability to route our techs each week for the most time saving and efficient delivery.

Cons: The system could be more user friendly. However, when there is an issue customer support is awesome.

Pros: Eas to use! Easy to implement! Great customer card with suggested changes being implemented!

Cons: Export features need more flexibility. For instance, Export in my format, etc.

Pros: Ease of use, route optimization, identification of vehicle limits, customer communication

Cons: There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency

Pros: Real time tracking and capturing of data.

Cons: There are limitations in customizing certain features to suit our specific needs. For example, the ability to tailor reports or dashboards to our unique requirements is somewhat restricted. The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced. Improved offline capabilities would be beneficial for field teams working in remote areas.

Pros: The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

Cons: The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

Pros: Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.

Cons: The biggest draw back is as updates come out there is always a new glitch/issue to fix

Pros: control of probably every aspect of day to day transport/delivery business

Cons: not sure is there anything that i dont like.

Pros: The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.

Cons: GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Pros: Customer Service, [sensitive content hidden] go ABOVE and BEYOND.

Cons: We need to easily be able to allow drivers to adjust their routes. Also when adding location, it's very slow. Being able to adjust routes same day would be nice if it were easier to do. Also, exporting is difficult with the range requirements.

Pros: The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.

Cons: There isn't anything that jumps out as something not liked.

Pros: streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Cons: expensive for user license and being tied into their processor is very costly.

Pros: The demo the rep showed me when he did a zoom meeting was why I was i was interested in the software in the first place.

Cons: The rep told me I was tied into a 12 month commitment? I haven't even used the software yet and they charged me 99. I'm still patiently waiting for someone to go over the onboarding process with me. I was told I could not cancel at any time! I didn't know I signed a 12 month contract! Very misleading sales rep!

Pros: Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Cons: The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Pros: I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

Cons: The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Pros: The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons: $7e