hellotax

Pros: What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise. Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors. This increases the efficiency of VAT returns in each country.

Cons: The dashboard could be technically improved, as not all workflows run smoothly. Furthermore, the onboarding process and help pages should be expanded. It's not easy for new users to find their way around at first.

Pros: Very fast communication, good responsiveness, precise instructions regarding the documents, so that no additional documents were needed.

Cons: For us beginners, the price could have been a little more affordable and would have taken into account our initial high costs in other areas as well.

Pros: Very expensive. Poor performance. Unfortunately, I paid for a year. The support team seems incompetent. Uploading data to the app is very difficult. Period/comma errors, etc.

Cons: Ticket system Inexperienced employees You're just a number Tickets are passed on with a (stupid) follow-up question Problems are not solved, just postponed

Pros: Very friendly, professional and prompt communication. I would definely work more close with Helltax.

Cons: I know there are many uncontrollable situation particlarly dealing with Tax authorities. reasonable delay is expected.

Pros: Ich bin sehr zufrieden mit HelloTax – endlich eine Lösung, die länderübergreifend funktioniert und dabei so unkompliziert ist. Die gesamte Abwicklung läuft einfach und klar, und die Software ist wirklich ein Traum für jeden, der ein Online-Business betreibt.

Cons: Besonders schätze ich, dass man alles zentral im Blick hat – egal, in welchem EU-Land man aktiv ist.

Pros: The Sales and Support team is very responsive, even when immediate resolution isn’t possible—they always follow through until the issue is resolved. Emails are never left unanswered, and communication is consistently timely, even under the New Seller subscription. As an American company, we received full support in navigating UK VAT and HMRC processes, with issues resolved within an exemplary timeframe. Currently working with them on Germany VAT registration, and their Sales team is again assisting us professionally and thoroughly.

Cons: Some solutions can take longer than expected, especially when third-party partners in different countries are involved. While they do keep you updated throughout, there is room for improvement in speeding up the resolution time.

Pros: A very fast and helpful support team that truly strives to find a quick solution if unexpected problems or limitations arise. Also features a user-friendly interface.

Cons: In my opinion, HelloTax could be a bit more affordable or flexible for beginners, especially when it comes to backdating. Still, you do get what you pay for.

Pros: I have no Pros to report. Hellotax are very obviously engaging in fraudulent and illegal practices, and are continuing to steal from our small business whilst not providing the services that we have paid for. I have been trying to deal with this escalating situation since December 2024 and have still not been able to find a resolution.

Cons: Appalling customer service, and continued illegal direct debiting of our company bank account despite 6 months of attempts for this to cease.

Pros: Persistent follow up regarding all of the paperwork and forms required. This was a necessary requirement and they did well.

Cons: Some of the instructions were unclear and more illustrative directions would’ve sped up our process by weeks.

Pros: professional team fast transaction cheap good communication strong follow-up correct information reliable and transparent like your team

Cons: I did not see any deficiencies in our processes, everything met our needs. Information and business strategies were clear and customer service was working very quickly. Maybe phone call support could be added as well.

Pros: Consistently clear communication, comprehensive answers to all my inquiries, and a proactive willingness to support in any circumstance.

Cons: Everything has met or exceeded my expectations, giving me no reason to express any dissatisfaction and dislikes.

Pros: Great support, fast response, everything works smoothly. I recomend.

Cons: Nothing to declare specificaly, I am a happy user of the software.

Pros: Great flexibility and professional staff ready to help in every moment

Cons: We managed to establish PL VAT very quickly and without hesitation

Pros: responsiveness, customer service, can do attitiude

Cons: missing VAT fillings for Austria market.

Pros: Quick and hassle-free digital VAT registration process. Precision in handling VAT returns by experienced accountants. Exceptional professionalism and customer service. Streamlined process tailored for EU VAT needs.

Cons: A few issues with the Communication Message Panel that will hopefully be resolved soon.

Pros: Nothing - a total waste of time.

Cons: A total waste of time. Errors in sales data would lead to incorrect filings. No services delivered by them and shady business practices not giving any refund. DO NO WORK WITH THEM.

Pros: I've had an excellent experience using Hellotax for VAT compliance and tax automation. The platform is incredibly user-friendly, making it easy to manage VAT registrations, filings, and compliance across multiple European countries.

Cons: Overall, Hellotax is an excellent tool for VAT compliance, and I’ve had a very positive experience using it. The automation, expert support, and seamless integrations make VAT management much easier, especially for e-commerce businesses operating across Europe.Initial registration takes time but this is UK general wait time

Pros: Great first call to understand our needs Transparent Very good sales person

Cons: Support less skilled / many copy paste text modules are used

Pros: "The process is well-structured and smooth, making VAT handling much easier compared to other services I’ve used."

Cons: "Nothing really stands out as negative, especially in comparison to my previous experience with AVASK, which was far worse."

Pros: Very reliable and expireinced team with a profound knowledge of EU VAT.

Cons: Nothing. The cooperation was customer oriented and easy.

Pros: We were able to register the 5 countries that we urgently need for our business and can now continue to grow locally in these 5 countries.

Cons: Unfortunately, in the present constellation it is no longer possible to determine whether the problems were on our side or in the communication with hellotax, the communication of hellotax with the local contact persons or the rules on site or at the tax offices. We assumed 1-3 months! But now it's 7 months until the final registration of all 5 countries.

Pros: Very competent and fast support, very thorough with answering all of the many questions we had

Cons: Nothing so far in our collaboration, the work has been good

Pros: Very good and helpful service, quick reply times.

Cons: So far haven't had any problems. Everything has been running smoothly.