Escapia

Pros: Escapia's robust trust accounting is the best we've found. Reports continue to improve. We are confident in our ability to accurately account for all funds under our control.

Cons: Correspondence is the weakest aspect. The templates aren't the most beautiful things and we don't have enough flexibility or control. Does the job but does it without much wasted effort on style.

Pros: The ease of use and familiarity with it. They are iterating again which is great. It ties in with the all Expedia products well and new software typically picks Escapia as one of the first PM management systems that they will API with.

Cons: Like a lot of legacy software it has some bolt on feel to it, but they are starting to iterate and the road map looks great.

Pros: It's a good fit for our business. Features are getting deeper over time. Dependable database.

Cons: New coding is clunky. Some UI upgrades seem to benefit their coding skill set rather than keeping the best function.

Pros: The dashboards and customer interaction on the site are great tools. We are working to fully integrate Escapia into our business.

Cons: No real complaints. We are still learning the system. All issues we have had, are usually resolved quickly by the support team.

Pros: We have always maintained a great working relationship with Escapia, their support team, and integration partners. As the industry evolves, we have been pleased with product updates and also use third-party companies who align with Escapia to meet our individual business needs.

Cons: It would be nice to have a few more basic functions included in Escapia. We currently have to use third-party companies for housekeeping, maintenance and guest communication functionality as the version offered in Escapia does not meet our current needs.

Pros: Escapia is extremely user friendly. If a question occurs it is easily researched in the tutorials and always a quick answer if we need to call in for assistance. We also appreciate the willingness of Escapia in listening to the customer and trying to blend in our needs to the programs. We are very satisfied.

Cons: We do not have much to add here as over all we are quite happy.

Pros: It keeps all rentals in one place and easy to made adjustments

Cons: There are so many features it takes time to learn it.

Pros: Gives good basic information. Easy to use.

Cons: It would be nice if when changes happen on a reservation such as dates that the housekeeper assigned gets an email. And when a reservation is made, the assigned housekeeper gets an email.

Pros: The software is very easy to use, and its in constant improvement to cover all the needs for property managers

Cons: The review section, it doesnt allow me to send reminders or review requests.

Pros: Overall, it has been a reliable solution that meets our needs. The software generally works well and provides most of the functionality we require. When it’s running smoothly, it’s a great tool.

Cons: Like any platform, it’s not without its challenges. We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved. However, the team seems committed to making improvements.

Pros: the easy way to work, and accurancy on numbers

Cons: The owner's Statements allow only two email addresses to send correspondence to, we need more sometimes.

Pros: The support at Escapia is beyond exceptional. Everyone I've ever spoken to has been very helpful.

Cons: Nothing but positive! Everything within Escapia is well designed and even though our small business doesn't utilize some functions, Escapia provides a number of great resources

Pros: The ease of use, particularly the global search function, is the most frequently used and favorite feature.

Cons: The reporting feature is slow and struggles to pull large amounts of historical data at once. A simple addition, like the ability to email vendors an AP report, would be a valuable improvement.

Pros: Customer support team is great! They still add on new features

Cons: Escapia does not let 3rd parties integrate, they don't have an open API

Pros: I like that the team are always working to improve the product so that it works best for our needs. I love that we can link other providers to our same calendar

Cons: I don't feel that Escapia works well on the phone, it would be awesome to have it as an app, which I feel would be much more user friendly.

Pros: I love the ability to manage communications through text or email. The integrations with Airbnb and bro are very well done. Also, it’s very reliable and hardly ever down.

Cons: The overall feel of the software feels dated. It feels like using software from the 90s. I also do not like that ‘add note’ function doesn’t always work. My teammates and I rely on the notes when dealing with problem guests and we need all the information to be saved correctly the first time without having to go to the communications tab. I don’t like how long it takes to find a particular guest in the communications tab. It feels like you have to wait 10 seconds or so just to see no results.

Pros: Escapia is streamline, efficient & covers all the bases for interaction, follow up, & data control. This conversation with our guests is one of the most important facets of our presence and ongoing relationship to build repeat opportunity! I love Escapia!

Cons: I truly do not have any cons to express.

Pros: $7e

Cons: There are sometimes 'glitches' in the software that take time to fix. Generally they are fixed in a timely manner, but others they are not. Other disappointing thing is that often we the client have to go back and remedy these issues even though we are not the cause of them. I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult. MG

Pros: Ease of use. I've been using Escapia for over a decade and know the ins and outs of what I need to access on my end.

Cons: The calendar doesn't sync with AirBnb. Therefore I have to manually enter those reservations into my escapia calendar to avoid double booking a condo.

Pros: Ease of use, fast, reliable. Great integration with VRBO. Fantastic customer support.

Cons: Would be good to get a heads up on outages before we figure them out.

Pros: The product is good, new updates and changes are continuing to be made to improve the property manager experience. All of the staff we work with are responsive and helpful.

Cons: Sometimes reports are harder to find, but as soon as we ask for guidance from Escapia, they are quick to help.

Pros: Escapia is user-friendly, featuring intuitive drop-down menus and robust search capabilities. It seamlessly integrates with numerous industry partners, simplifying the integration process. Additionally, Escapia values client feedback, implementing impactful changes to enhance efficiency and productivity.

Cons: Some features feel outdated, but many, including reporting, are actively being improved.