OpenTable

Pros: The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area.

Cons: Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation.

Pros: apporte des nouveau clients international surtout américain et anglais, ensemble assé facile à utiliser

Cons: vos clients abitués vont finir par utilisé l'application de opentable et ne plus passé par votre site ce qui va faire grimper la facture!

Pros: Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues. It is useful for tracking customer behaviour regarding bookings and overall data analysis.

Cons: I would like greater depth of detail regarding customer data analysis, source of visit, time spent, repeat customer, payment etc. This would then be supported even better with AI powered analysis.

Pros: Great option for booking management. As a user, many restaurants have links on their websites to book reservations. I can also scroll the website for restaurants in my area and look at available times and seating options.

Cons: Nothing. The website is easy to use and widely accessible. I really don’t have any complaints. I highly recommend.

Pros: Hi, I love OpenTable. It makes it very easy to reserve dinner reservations without having to call and be put on hold.

Cons: The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again.

Pros: I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar

Cons: Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords.

Pros: OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive.

Cons: OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use.

Pros: OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too.

Cons: The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee.

Pros: OBSESSED - I use it so much. I love the ability to reserve a table and give a notification to the restaurant for special reservations (i.e. birthdays)!

Cons: Not all restaurants are on it. I wish everyone would have their restaurant connected with Open Table.

Pros: I love that OpenTable is user friendly. There isn't a lot to navigate through to get to what you need. Basic and easy to use

Cons: If I had to pick any con when it comes to OpenTable...not enough places use it! More places need to get with and use OpenTable, they will not regret it.

Pros: It’s very user friendly, with tons of review to help anyone make a decision on where they want to go

Cons: Sometimes the log in process can be repetitive but that might be something out of everyone’s control. It’s good for security purposes.

Pros: Very easy to use for end users. Provides tremendous value and makes restaurants more appealing. OpenTable is an essential part of any restaurant's marketing strategy.

Cons: Categorization can be a challenge. Some places don't benefit from being pigeonholed as their creations aspire to work outside of traditional boundaries.

Pros: Easy to use and many restaurants to choose from. Available reservations and wait lists help us decide where to eat.

Cons: Some places are not on the app or don't take reservations, so it can't really help with those, but at least it gives reviews to help you know if you will like it.

Pros: I love using open table for all Reservation Management software abilities as well as the Marketing side of Open Table. We've been using open table for over 4 years now and would recommend it to lots of restaurants in our area!

Cons: The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known.

Pros: Very user friendly and a great page layout. It makes it easy for users to learn how to use and also be able to see reservations easy!

Cons: Initially hard to set up with venue space, but their customer service was great in helping!

Pros: I like that opentable has an app that’s easily accessible for venues. Super easy to adjust booking experiences, add users, monitor / limit functions. Tripleseat integration is a breeze.

Cons: OpenTable’s downfall would be pricing for venues. It offers great exposure but at a higher cost

Pros: Everything in one place including reviews for our six locations, marketing and reporting

Cons: Lack of customization with marketing, reporting, experiences and other daily uses

Pros: There are so many restaurants available to reserve through OpenTable. There's no doubt, if I'm going to make a reservation, this is my first look.

Cons: I find it hard sometimes to access menus.

Pros: What I like most about OpenTable is the simplicity of the app

Cons: I don’t have any cons at this time for OpenTable

Pros: Initial conversations, helpful to setup. Later we realized why.. (We are an Australian restaurant)

Cons: They have 2 packages. They use the cheaper package to compare it with the one you use and offer a free period to get you on-board. Then they say to try the other package and say it can be downgraded anytime. But, when they send the contract they add the higher package. After sign, they do not downgrade. That is the trick.

Pros: Optimized bookings, seating flow, and intuitive reservation booking. The status updates for tabling is incredibly helpful as well.

Cons: Our waitlist was too complicated to implement. We still use our own in house waitlist.. managing the app and walk-in's became a communication issue for staff and guests. The cost is a little more than we would like as well.

Pros: Have lots of restaurants that uses this app for diners to reserve table easily.

Cons: There is a limit on # of diners can be booked.

Pros: It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations.

Cons: Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel.