Turno

Pros: My Platform management system and VRBO were both entering cleaning project into Turn. Vincent was excellent. He explained the problem to me and went above and beyond to remove the VRBO link. I am not very tech savvy so I appreciated him doing this from his end to ensure it was done correctly.

Cons: I really don't have any complaints. I am very happy with the software program. I have been on it for three years now.

Pros: My company is growing with Turno. We are almost 3 years. Im glad. Live agents are nice. Thank you [sensitive content hidden] for help us today.

Cons: Tax 6.5% is hard and more tax WA state and federal.state. we try manage these hsrd ways. Host sometimes doesnt respond us quickly

Pros: I enjoyed the customer service provided by [sensitive content hidden] and his team. The calendar is also useful for organizing all upcoming projects.

Cons: The payment details could come with more information and properties on the marketplace should come with photos to better asses the level of effort.

Pros: I like how quickly customer service rep help assist with booking management calendar issues i was having.

Cons: Sometimes the platform lags and becomes a littler slower to navigate while trying to explorer tools to help

Pros: Excellent management of cleaning lists including photos. I love that you can require the cleaners to take photos of items when they are done.

Cons: I don't love the cost per clean for credit cards or electronic payments. I would rather just have a monthly fee or a monthly invoice.

Pros: [sensitive content hidden] was a great help! He was polite and easy to work with. Turnos customer service is always really good.

Cons: Turno just needs work on their website, other than that, I love Turno, it’s a great platform and I enjoy it

Pros: Turno is so easy to use and integrate to Uplisting PMS. It is pretty intuitive and easy to use for people that are already computer savvy. For people that are not so techy, it will take a bit. I like the tips that are built in. I like the cleaning checklist samples that you can save and edit to personalize. I like that I can create my own cleaning checklist and upload. I like that you can find cleaners through turno, and also advertise yourself through it to get a cleaning job as well.

Cons: I have not use it permanently because I do not need to hire a cleaner, for the brief moment I use it, I did not find anything wrong with it.

Pros: Ease of use getting started, efficiency, Customer Service: [sensitive content hidden] was a tremendous help to me as I was getting started and needed specific answers. He didn't just say that information is not readily available, he went looking for the information and found it for me. Bonus: He fixed it on his end. Thank you [sensitive content hidden]

Cons: I don't like that there is no way of knowing if my specific area has many users before spending $90 on a background check. I need to know it's a worthwhile venture before spending time and money.

Pros: I love that I’m able to automate my cleaners, have checklists in case she misses anything, share photos so she knows exactly what the default setup of my property should look like, and set up automatic payments from my bank to hers. It’s a lifesaver for someone who’s busy or managing more than one property. Automation is the only way to keep your sanity as a business owner.

Cons: The sign-up process feels unnecessarily complicated for both hosts and cleaners. You have to jump through a lot of hoops to get verified. It’s almost impossible if someone is undocumented or doesn’t have a valid U.S. ID. They also require a very clear headshot, almost like a passport photo, with no sunglasses and nothing blurry. On top of that, the language barrier can make things harder since my cleaner only speaks Spanish and I only speak English. A second thing I disliked is the cost, which is almost 2x more than their competitors.

Pros: It has a very easily readable interface and is able to be updated quickly with new jobs for my clients.

Cons: It sometimes misses notifying my phone quickly when new jobs are posted which can be frustrating at times.

Pros: [sensitive content hidden] and the Customer Service team are fast and stellar!! Calendar is user friendly - easy to learn.

Cons: I would like if we could "Pause" a cleaning job for our hourly cleaners that need lunch mid-clean. All else is great.

Pros: I was shocked to within a day have over 25 qualified cleaners bid for my job - I could see their name, price quote for my job, # of projects completed on Turno,their host rating, their # of reviews, their guest rating, their miles away from the job, theirSuperCleaner status, and any special notes or extras services they provide (like maintenance, staging, hosting, etc.) Talk about comprehensive, and quality and quantity and ease of selection! Wow! Most had a 5 star rating, their rates ranged from $50 - $225, and some had over 500 cleanings under their belt. What a selection!

Cons: There are a few features available on the web that are not available on the app. There are definitely some clunky features, like the checklists require adding items one at a time instead of a whole list. Some features require some hunting. This program/app will definitely improve over time, but the most important part - hooking you up with cleaners, scheduling them, and paying them, works like a charm!

Pros: Looks like a great way to find vetted STR cleaners. I recently had an issue with my current cleaners, and in my search, I ran across Turno. Looks promising.

Cons: Nothing yet....just starting. Not real happy with how quickly the bids disappear. It would be nice to have a little more time to review them all.

Pros: Their support team is always efficient, supportive, kind, empathetic + a generally always there in more than The logical sense

Cons: What I least like about Turno? there's nothing bad about turno to the extent that I feel need to write it down. I'm actually questioning if there's anything bad to be honest

Pros: Very secure , the team are very supportive, kind and friendly . They try to get you new clients .Turno is a great App to meet new clients

Cons: All i can say are good things there is nothing I don’t like .Always has new opportunities.. i am extremely happy

Pros: We have the opportunity to new customers everyday. The customer service team they have are amazing!

Cons: The lack of control over payments when customers failed with their cards in file

Pros: It’s easy to set up, navigate through, and saves me time. Don’t have to worry about paying my crew.

Cons: I can’t think of anything negative to say about Turno. It’s quick and easy and saves me time and stress.

Pros: Organizing the inventory is so excellent for remote hosting

Cons: I wish it was easier to add my owners to the account

Pros: I am new to Turno and had a lot of questions. I started a chat with [sensitive content hidden] and he was very friendly, knowledgeable and patient. He spent over an hour with me. It's because of him I'm going to start the annual subscription!

Cons: Everything has been great so far. Especially the customer service

Pros: The convenience of scheduling with the calendar sync.

Cons: So far I haven’t find a con. I’m sure that will be the case as I continue to use this app.

Pros: It is really a great tool that allows my team to have automation, and manage everything with less efforts. I had a great experience today with [sensitive content hidden] from the support team.

Cons: You're only true competition is Breezeway. I feel like you guys offer alot more with the marketplace, and being able to auto pay the cleaners! But maybe building out your properties to be able to keep track of appliances and maintenance and repairs etc would really help the overall feel. this would of course be a different tier subscription option I believe

Pros: It’s very easy to find cleaners quickly and be able to screen them.

Cons: The app is slow and laggy. Their website is better, but still slow.

Pros: [sensitive content hidden] did a great job helping me resolve my issue quickly, clearly stated why the issue came up (a setting was turned on) and asked for permission to update the setting so that future issues would be mitigated. Great work!

Cons: The only downside from Turno is that based on their requirements for using cleaners that they find for you is that you have to use their platform for all communication.