PrimePay

Pros: They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else

Cons: I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed.

Pros: Primepay is simple and quick. Costumer service provides great support. The website is colourful and looks proffesional

Cons: The website could have wider range. And we as costumers should be able to access more information. It could parter with more teams to provide even wider range off softwares

Pros: Real knowledgeable and helpful personal.

Cons: Main headquarter no longer in VA. lol

Pros: In most cases, there is written information on how to resolve an issue you are having and potentially a video as well.

Cons: Times where I had to call support, those issues where not always resolved or no one returned my calls

Pros: The ease of the website and the process is very smooth. It has been a great product for our companies needs.

Cons: We've had a hard time to get our E-Verified set up in a timely manner. We have been in this process for several months and are still waiting.

Pros: Prime Pay offers a wide variety of business needs. It has a sleek, modern look and feel- while being easy to navigate and process your payroll needs.

Cons: At times, Prime Pay support can be tricky to navigate. Sometimes I feel as though my cases are solved quickly, and others I feel I am lost and/or need further assistance.

Pros: The support staff I would say is what I like most. In my experience they have been both professional as well as cordial.

Cons: I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it.

Pros: The customer support we have received from day one has been great. They have been responsive and helpful in answering any questions.

Cons: The layout of the website isn't the most user friendly. It is functional and pretty straight forward just limiting in some aspects.

Pros: I like the quarterly reports all being handled by primepay to remove the stress from quarterly time in our office. Also their way to accommodate to us like being able to print checks for our clients

Cons: Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year. We also have trouble getting ahold of people at times when our clients are frustrated and want answers

Pros: One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports. It’s a huge time-saver and gives peace of mind knowing everything is filed accurately and on time. The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines.

Cons: While the automation is great, I’ve found that there’s limited flexibility when it comes to making changes or adjustments to payroll runs. The platform can feel a bit restrictive, especially if last-minute edits are needed. Additionally, the communication with customer support could be improved. Responses are sometimes delayed, and it would be easier if we had a direct contact to reach out to for time pressing issues.

Pros: It's only been 5 months since we onboarded with PrimePay, and I have to say I've been impressed with the flexibility of their programs plus the customer service has been excellent.

Cons: There have been a lot of software changes recently which can be stressful at times, however, at the same time the changes have all yielded valuable benefits.

Pros: The software is easy to use and easy to navigate. It is easy to find information about the company and employees.

Cons: I am not in control of my own payrolls. If I make a mistake, I need to contact customer support for them to either void the whole payroll or erase the mistake I made.

Pros: Willingness to work with goals and needs, affordability, payroll can come out of my Amex acct through ach and I won't be charged a wire fee.

Cons: Scheduling system doesn't really work for what I need. When employees work opposite shifts I need to be able to see all employees together to ensure proper coverage.

Pros: The pricing and helpfulness of the Sales rep and the account specialist. Everyone was helpful during the onboarding process and trying to get me set up with everything. Pricing was a huge point for me and this is almost half the price of any other pay company I have been with

Cons: The amount of work to bring employees from current service to primepay. Have to do a lot of manual transfer of reports and information.

Pros: The software is easy to navigate and use.

Cons: The inability to have more control on my account compared to other payroll software. I always have to contact support for something small when using a past payroll software, I was able to change it myself.

Pros: I was comfortable using the system and it was easy to configure the software. My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place.

Cons: The people are shysters. They put in a clause that says we can update the contract at any time and they do that without being upfront.

Pros: I like the closeness of the team. I enjoy being able to work through problems with them & gain new insights!

Cons: I do not have a lot of cons. I would like to see more ways to view pay & make it easier for some of our employees. I am not a fan of the positions.

Pros: They are professional, respond quickly, and helpful with payroll. I also appreciate the other services they offer such as trainings.

Cons: Sometimes I need to speak directly to an individual over the phone and this can be challenging.

Pros: Personal attention to getting things implemented correctly.

Cons: There we some "confusion" in the beginning on who wa doing what.

Pros: The platform is easy to use. The team is very responsive and answers questions quickly. If you need to use support, they are very efficient and friendly and get it right the first time.

Cons: Typing minimum of 40 characters in each box

Pros: Really nothing - compared to other providers they offer no advantages.

Cons: Inept customer support. Kept getting the run-around about tax withholding. We ditched them after months of frustration. Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!

Pros: Customer service experience is currently

Cons: Requests for reviews every time a ticket is closed is too frequent