CRM Analytics

Pros: We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base

Cons: To close the generated Service appointment number

Pros: The information and tracking purposes. The secureness

Cons: That the verification code doesn't go to both email and phone

Pros: Ottima la personalizzazione delle interazioni ed eccellente la capacità di tracciare in toto il percorso del cliente in modo da aumentare la fidelizzazione

Cons: Gli investimenti in termini di tempo e risorse finanziarie non sono trascurabili

Pros: User friendly and very powerful tool for customer analytics.

Cons: Maybe it could improve mobile experience.

Pros: User-friendly interface that makes it easy for businesses to manage their data and workflows.

Cons: The price. It's a bit expensive especially for small businesses.

Pros: 営業担当者でも簡単にデータ分析ができる。SalesForceでもある程度の集計、分析は行えるが、大量のデータを取り扱う場合はCRM analyticsがかなり便利。コーディング不要のAIがレコメンドを出してくれるので、半自動でデータ分析、レポート生成が可能。

Cons: ある程度のSales Forceの知識がないと使いづらい。また、ユーザーごとの課金なので、チーム全員で使うとなると割とコストがかかる。

Pros: La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Cons: Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Pros: CRM analytics provides goods insights and add good value to business

Cons: CRM Analytics is expensive for small and medium enterprises.

Pros: Very great UI systems, and visual pleasing. Able to utilize multiple aspects of data acquisition.

Cons: Lots of options that need tutorials and a great deal of direction on the front end.

Pros: This software is so user friendly! I am glad we are switching to it.

Cons: Nothing needs to be improved, amazing software.

Pros: ・ダッシュボードの作成は操作しやすく、コンテナ機能も備えているため、開発と改修どちらにも有利・動的ダッシュボードなのに、ダッシュボードの挙動が速い・保持できるデータ量が多い・ＧＵＩでカスタマイズできるダッシュボードとグラフの設計が細かく、豊富・全体的にＧＵＩが見やすく、作業負荷が小さい・ＧＵＩで前処理を簡便に行うことができる・ＡｕｔｏＭＬをアドオンでつけることができ、そこで返された結果をダッシュボードでそのまま可視化することができる。ツール間の移動がなく、ストレスフル

Cons: ・前処理は基本的にＧＵＩをベースとしているので、コードベースでアップロードや改修ができない・ダッシュボードとＥＴＬにはゴミ箱機能やバージョン管理ができない（コピーを作成するしかない）ので、バックアップ用のアプリケーションを作成することが望ましい・日本語でも英語でもインターネット記事が少なく、公式のドキュメントやコミュニティに頼るしかない。

Pros: 1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Cons: 1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Pros: Great features and high performance, together with professional support

Cons: Lacks Visualization tools found in other top products

Pros: I am able to share our POD's KPI report with my team.

Cons: It is not updated often enough for next month.

Pros: It was easy to learn to use and easy to switch functions in the usage in my daily use.

Cons: I think a help feature wouldn't be amiss in the actual program.

Pros: Sales force Analytics Cloud has an easy to use dashboard.

Cons: Sales force Analytics Cloud has many unresolved issues. After spending many hours working some of my data will have just disappeared or possibly ended up in someone else's account in the company.

Pros: It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction

Cons: There is a learning curve associated with the use of the software. Training videos would help immensely

Pros: Salesforce is intuitive and easy to learn. It is nice that it has memory of tabs previously opened on the dashboard, even between user sessions.

Cons: It has not be very adaptable for our specific needs as a database for our veterinary patients and clients.

Pros: I was a user of Sales Force while working for a larger company. Many of the features were set up by the company, and these tools and features were quite robust. The sales function tools help you keep track of closed sales, opportunities and events meetings and potential leads. Plus you can customize reports to help you determine your success rate and areas to help you grow your business.

Cons: I think that due to this CRM being the leader in this space, that it also comes with many many tools and features, which at times can be a little overwhelming. (Although many good trainings on using this software are also available to help).

Pros: Easy to understand an use the analytcs tool

Cons: Its really expensive, many comapnies cant afford it

Pros: The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.

Cons: The Software is very easy to use. I did not notice any problems so far.

Pros: The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Cons: The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.