Cloud 9 Ortho

Pros: The easy of use and the costumer support

Cons: ledger adjusting can sometimes be confusing

Pros: I love how easy the software is to use. I like the fact that patients can make payments through their portal and is logged in their ledger.

Cons: Sometimes when calling support, I don't feel they are very knowledgeable. When I get someone that knows their stuff it's great.

Pros: I love that we are able to connect with our patients efficiently! The software is super user friendly and meets all of our expectations in the clinical setting!

Cons: I sometimes get confused with making adjustments on ledgers. I'm sometimes not sure to choose reversal, correction, or make a balance adjustment.

Pros: Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches.

Cons: I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July.

Pros: The help support online. The staff is very knowledgeable

Cons: Hard to get through to them on the phone

Pros: Cloud 9 is user friendly software, and the staff is amazing from setup and beyond! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs!

Cons: Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat

Pros: Cloud 9 is very user friendly and integrates with several other systems. It is simple to use and very intuitive.

Cons: I wish it would automatically save things and give me an option to delete later.

Pros: I like how easily you can navigate to different screens for ortho! I think there's way more to learn as I only work with certain areas of the software!

Cons: There's nothing I don't like! The Club9 offers a cool place to ask for help or suggestions, and ask for feature request!

Pros: Web Based, with reliable real time connection.

Cons: we are constantly giving solutions that are "added to our enhancement list for future upgrades"

Pros: I like the function to be able to easily write letters to doctors. I also like being able to write an extraction or expose request for an Oral Surgeon.Some of the staff in my office recently went to New Orleans for the Cloud 9 User meeting and that was extremely helpful to learn more tips and tricks to the system.

Cons: No ability to use 3D technology. Not sure if that will be updated soon or not

Pros: It is very user friendly even for the "old school" employees who do not like change

Cons: Would have like better initial training.

Pros: Helpful customer service and organization to smoothly run a practice.

Cons: I'm still learning and have only used Cloud 9 for 6 months now, so I have no complaints right now.

Pros: It's very easy to use. I can figure things out pretty easy.

Cons: I wish I could see the appointment notes on the schedule page in the patients chart.

Pros: I really love that we are cloud based, makes working remotely very easy. There are a lot of things I love about Cloud 9. Scheduling is very easy.

Cons: Running reports is extremely difficult if it is not a standard report. I also think there are way to many steps in completing most tasks.

Pros: I love that you can access Cloud 9 from anywhere, even more so now that there is a mobile app.

Cons: I definitely think the app needs to have some kinks fixes but other than that there are no big complaints.

Pros: Easy to manage and easy to learn different features.

Cons: Sometimes the training from the software training team could take way too longer than expected.

Pros: Cloud based software. Work from anywhere any time

Cons: I don't dislike anything about this software

Pros: C9 is very easy to use and is user friendly.

Cons: The platform could benefit from some more complex options for customization.

Pros: Initially we like the user friendly ability of this software, but the company was bought by an equity group and now support is non-existent.

Cons: Three is no support, and no one to give us the solutions we initially had but now not working and they will not fix these problems they blame everything on other factors, like Google! WTH does Google have to do with running our software like is used to run when we initially got this software.

Pros: This software is easy to use. They come a long way with making it user friendly. I like the new Cloud9 Signature it has helped a ton with less paper and getting the information right into the patient chart

Cons: I don't like having to click into all different boxes, in all different areas of Cloud9. I don't like how you can't make small little notes on actual schedule. I wish this was a function that could be done. We used this for hold appt spots with multiple people answering the phones, or if a certain chair needs to be closed and we put note on it as to why.

Pros: Overall, this software does what is needed and is very user friendly.

Cons: There are features that are shown but are not usable right now (used just as placeholders)

Pros: Many helpful reports and ease of scheduling

Cons: The layout isn't always intuitive and learning to use the various reports can be challenging. I wish there was a summary of what the report offers on the software rather than having to dig through the manual.

Pros: How you can access from any computer or tablet/phone

Cons: If the internet is down so is cloud 9.