ABELDent

Pros: We sincerely appreciate the opportunity to work with [sensitive content hidden]. Her exceptional expertise, deep knowledge, and remarkable patience with our team have made a significant difference.

Cons: While there is quite a bit to learn, we noticed that some data did not convert correctly during the migration process.

Pros: This is such a fun software! Our instructions were having fun training us as well so that was a plus! Shoutout to [sensitive content hidden] :)

Cons: A little overwhelming with all the icons but the overall the features are so slick and cute. There's nothing I least like at the moment.

Pros: Useful features and intelligent design!

Cons: There is nothing to mention. Everything was simply great!

Pros: It is very simple to use and book patients, also the reports that generate is really useful for the business.

Cons: The password updating system, I know it is because of its high security but sometimes it’s very time consuming.

Pros: The tech support and customer training is fantastic. They have online education videos that walks you through how to use their products. But the best experience is through the live trainer sessions. They are very knowledgeable and patient. I got a lot of insight and tips not available from the videos.

Cons: Occasionally it takes some time to get through to tech support by phone. But this happens with any company. The good thing is you have an option to leave a call back number or submit an email service request ticket. Depending on the urgency they can respond in timely fashion.

Pros: I like the ease of using AbelDent and the excellent training and support they have provided.

Cons: I have not encountered any cons at this time. I will update this in the future but as of now our needs are being met by the AbelDent team.

Pros: easy to use, great customer service, friendly staff

Cons: There is nothing wrong with this system.

Pros: There's a lot of built in options to customize your software to your practice. I like that you can delete something and still view in a deleted section such as treatment.

Cons: Patient information feel scattered everywhere in different windows. I'd love to see a one-stop-shop for all patient demographics, insurance, family members. I often don't know what pencil I'm needing to click and it's more time consuming that I'd like. I'd love to see a record of reserved time and be able to see what user is shortening or lengthening appointments or reserved time.

Pros: we like the ease of use, continual upgrades and the great reporting features along with some of trainers who are outstanding at their job!

Cons: Its fairly easy to use but unless you are fully trained, you will miss a lot of benefits that this software is capable of

Pros: Switching to ABELDent was a great choice. [sensitive content hidden] assistance was amazing and met our training needs. There are many features that [sensitive content hidden] has shown us, and we are excited to learn about all the upcoming new features. Emailing and texting our pts for health history, upcoming and past due appts are great tools to communicate with our patients. My team is very happy with ABELDent.

Cons: A little overwhelming at the beginning but once you get the hang of it the software is excellent

Pros: I like that Abel Dent is very easy to learn and user friendly.

Cons: I least like that Abel Dent is slow and will shut down and "abort" at times.

Pros: Marica is the most helpful, friendly trainer I have ever worked with. She is kind and explains everything so well. I would recommend her to anyone in the dental field

Cons: At this time, we have no suggestions. Maybe in the future

Pros: Marica is always wonderful to talk to and leads us through our problems at a pace I can follow easily and answers all questions expertly/makes it all very uncomplicated! :)

Cons: At this time, no suggestions but maybe in the future.

Pros: I like working with Kimberley, our trainer, she is very knowledgeable. She helps me overcome my challenges associated with changing software since I had been using a different program for 22 years. This has been a huge change for me and I have learned alot and know that ABELDent will support my future learning.

Cons: Some of our converted insurance plans did not have all of the information we wanted initially, although this was resolved.

Pros: CALLED CUSTOMER SUPPORT REGARDING SCANNING DOCUMENTS INTO THE DOCS TAB. WAS ONLY ON HOLD FOR LESS THAN 1 MIN. SPOKE WITH [sensitive content hidden] AND HE WAS ABLE TO FIX MY ISSUE WITHIN 5 MINS.

Cons: USUALLY ON HOLD FOR SEVERAL MINS TO GET THROUGH TO CUSTOMER SUPPORT BUT NOT THIS TIME

Pros: Very accomodating and easy to follow directions

Cons: Had to book for inquiries to be explained first person didn't have much feedback

Pros: User friendly and easy to find things when there are new staff

Cons: Glitches In the financial screens when payments wont go where u tell them to

Pros: Easy to book patients, Easy to adjust the schedule settings as needed.

Cons: The billing needs a lot of work. Any adjustments that need to be made to the billing (examples: have to go back to the day you entered payment, delete the payment then change name of provider and then re apply the payment again. Anything that needs adjusting regarding to billing always need to be done after changing the date.)

Pros: confirmations and emailseasier for all staff.

Cons: our emails worked off and on and [sensitive content hidden] was able to fix the isses.

Pros: Effective interface and useful charting software. Kimberly has been an amazing trainer and really helped me to understand the subtleties of the software! I would highly recommend her for any new users of the software!

Cons: Nothing. The software has been very effective.

Pros: The features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, user friendly and the best Ive seen!

Cons: The portal has a long way to go still! The inability to navigate certain functions is frustrating especially after coming from a 3rd party communication that had the functions available.

Pros: [sensitive content hidden] was great with his customer service and really explained everything very well.

Cons: There are glitches in our system, that occasionally happen.

Pros: installed the able portal, not sure if it is easy to use as we haven't used it yet.

Cons: Some charting conditions are missing. Alternate ID would be nice if it carried throughout chart not just in personal tab.