Dentrix Ascend

Pros: The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease.

Cons: I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print.

Pros: Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention.

Cons: Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status.

Pros: Dentrix Ascend’s support team has been absolutely outstanding, consistently providing fast, knowledgeable, and friendly assistance whenever we need help. Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly. A special thank you to [sensitive content hidden], who truly goes above and beyond. She is patient, professional, and incredibly clear when explaining solutions, making even complex problems feel manageable. [sensitive content hidden]’s positive attitude and commitment to customer success reflect the very best of Dentrix Ascend support. We genuinely appreciate the excellent service and highly recommend their team to any practice.

Cons: Power Reporting in Dentrix Ascend feels unnecessarily clumsy and frustrating to use. The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. It makes simple analysis feel like a time-consuming project instead of a quick workflow step. Unfortunately, the best solution seems to be Jarvis, which is far more efficient—but it comes with an additional cost. That extra price adds insult to injury.

Pros: Great for practice management and organized. Easy to use

Cons: Nothing was wrong with using dentrix ascend

Pros: Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used.

Cons: Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental.

Pros: Looks clean. User function is not great.

Cons: So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous.

Pros: Loved the digital experience of Dentrix Ascend!

Cons: Was awesome! Didn't have any integrations with other vendors.

Pros: Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software

Cons: Everything! I can't think of anything I like

Pros: Being cloud based is nice. They backup your data and setup is simple.

Cons: When there are issues, it takes hours to get through to help desk for assistance. Seems like issues happen every 5-6 weeks lately.

Pros: Security. Data is in the cloud and not on a local server.

Cons: Every couple of weeks a feature goes down or their system gets so slow that it is unusable. I can't currently open any patient charts, with a patient in the chair- and this has happened many times before.

Pros: Ascend is easy to use, love the cloud feature as I can access it from any computer and get to work

Cons: could have some better functions for insurance management. Some of the features are inconvenient.

Pros: Cloud based and the easy access from any smart connected device

Cons: Can’t chart full cups restorations Can’t choose colors for restorations existing. Treatment planned. Completed. And can’t make individual surface restorations on the charting

Pros: I like the ability to text patients and log in remotely. That's about it.

Cons: I dislike that you are limited to the Payor ID insurance database! They do not update the database. Inability to run finance charges with statements.

Pros: Scheduling appointments was simple enough.

Cons: The accounting portion was terribly difficult to navigate. Not at ALL user friendly.

Pros: Dashboards are well done on the main menu. Reports are easy to customize with a bit of practice.

Cons: The reports and dashboards are inaccurate and vary based on time run. For instance, the AR aging report for 12/31/2020 was run at one point for $50,000. One year later the same report reflected about $70,000. This same phenomenon happens with revenue. The reports do not align.

Pros: Cloud based and not a lot of clicking to get through software.

Cons: It just was not ready to handle to the hustle and bustle of the day to day of a busy practice.

Pros: Works across the cloud and therefore can see all our locations by permission. Multiple ways to navigate patient records.

Cons: Stalling, slow downs, having to log out/close out and log in or refresh multiple times per day. Patient Health updates, Claim status information.

Pros: How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)

Cons: In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.

Pros: It was easy to use & to learn. Quick to go from one page to another when using the duplicate feature.

Cons: Writing the patient notes could have fewer steps.

Pros: Ease of getting from one window (patient care pages) to the other.

Cons: Charting patient information needs perfecting by Dental auxiliary members.

Pros: It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent.

Cons: The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made.

Pros: This software is easy to learn and use. I am not great with techy things but I was able to adapt to using this format quickly.

Cons: We have a set of Ipads that we use chairside. Often the software will lock up on these devices.

Pros: -ease of use -ease of training -integration of imaging -continuous improvement

Cons: -does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first