Rating
4.8
201 reviews
Starting price
$698
Per User
Categories
2
Founded
2015
Employees
840
Funding
74.1M
Venture (Round not Specified)
CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale. Book free demo: https://carestack.com/lp/dental-software-capterra
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
2,365
Organic visits / mo
6,589
SEMrush reports no paid spend for this domain, but Google confirms 100 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
100
as CareStack
Active now
58
last 14 days
Advertising since
Nov 2022
3.5+ yrs running
Last seen
today
still active
Running 15 ads on LinkedIn as CareStack™ - Dental Practice Management - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Dental Practice Management & EHR Software advertisers - the validated angles to copy. See the niche →
(201 reviews)
We are very pleased with CareStack software. The support team and [sensitive content hidden] our account manager are just the best. The ease of use and updates are always making day to day tasks easier.
Pros: Carestack has been such an improvement over our last software. The ease of use getting daily stats and reports has made improved our daily routines.
Cons: Problems with Tigerview xray software. Although the support team was always there to help, we are switching over to their new Aeka software.
Pam M. · Office Manager · Medical Practice · May 15, 2026
CareStack is often described as a powerful, all-in-one system that improves organization and scalability, but it may require adjustment time and patience before teams feel fully comfortable with its workflow.
Pros: What I like most about CareStack is how everything is integrated into one cloud-based platform. It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage. It’s especially helpful for practices looking to streamline operations and grow efficiently.
Cons: My least favorite thing about CareStack is that some workflows can feel overly complicated and require too many clicks, especially for ERA processing, insurance tasks, and certain clinical functions. While the software is powerful and feature-rich, there can be a steep learning curve for new staff, and some daily tasks are not as intuitive or fast as other dental systems. However, its cloud-based features, reporting tools, and overall integration still make it a strong platform for managing a modern dental practice.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Dental Charting | 1 | 10 | - |
| Dental | 1 | 25 |
Domain confidence 100%
Jennifer G. · Manager · Medical Practice · May 15, 2026
From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success.
Pros: The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion.
Cons: The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account.
Donna G. · Practice Administrator · Hospital & Health Care · May 12, 2026
The biggest reason we stayed with CareStack and what truly made the difference for us was our CSM, Brandy. She has been absolutely wonderful throughout this process and truly became the make-or-break factor in helping us get the software working for our office. Having someone responsive, knowledgeable, patient, and genuinely invested in our success made all the difference during the challenging moments. While it was definitely a bumpy ride some days, we are genuinely happy we made the switch from Eaglesoft to CareStack and are excited to continue enhancing our systems and processes to fully take advantage of everything the platform can do for our practice.
Pros: Once we pushed through the difficult onboarding phase and really started learning the platform, we began to see why so many growing practices are moving to CareStack. The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice. We continue to discover new tools and workflows that help us improve every day.
Cons: Click redundancy and Implementation. After many years on Eaglesoft, making the switch to CareStack was a huge decision for our practice and honestly, not always an easy one. The implementation and live launch were definitely rocky at times, and there were days where we questioned if we made the right move. Like many others have mentioned in reviews, there is absolutely a learning curve when transitioning into such a robust, all-in-one cloud-based system.
Charles F. · Office Manager · Hospital & Health Care · May 8, 2026
Pros: What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience.
Cons: The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else!
Katelynn R. · Office Staff · Medical Practice · May 7, 2026
Overall, our experience (about 3.5 months in) has been positive, though there were a few challenging moments along the way. CareStack has been very supportive throughout the transition. In particular, Tim Seaburg, our onboarding specialist, stood out for his knowledge, patience, and willingness to help. His support made a significant difference in guiding us through the process.
Pros: CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also benefit from the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team.
Cons: The ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat tedious and not always intuitive, which makes it harder to quickly understand what’s being shown. It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly.
Lauren R. · Diretor of Operations · Medical Practice · May 4, 2026
At the end of the day, CareStack is a really powerful tool and great for a growing practice, you just have to be ready to put in the time upfront to learn it and set things up the right way. I have to call out our Customer Support Manager, because that’s been a game changer for us. Brandy has been amazing. She is always super responsive, knows her stuff, and just has a way of calming everything down when things feel chaotic. There were times we were seriously frustrated, and she jumped in and fixed things in minutes. If we had her during implementation, it would’ve saved us a ton of stress. Carestack needs to do a better job of making sure their clients have a strong support team like Brandy during implementation instead of after going live to make sure you are set up for success.
Pros: The biggest win is having everything in one place. Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. The reporting side is honestly one of the best parts. It’s super easy to track metrics, and we’ve seen real improvements in our numbers, especially with AR’s, and treatment acceptance has improved too.
Cons: That said, it’s not the easiest system to learn. Implementation did not provide a great foundation for success. Better training before going live is highly recommended. There’s definitely a learning curve, and some tasks feel like they take more clicks than they should. The customization is nice, but having multiple ways to do the same thing can be confusing when you’re still trying to get the hang of it. It can also feel a little cluttered at times.
Michelle L. · Administrator-Operations · Hospital & Health Care · April 30, 2026
Everyone at Carestack has been so incredibly helpful! I love the support button and the onboarding team and process.
Pros: We recently switched to CareStack, and it’s made a big difference in how smoothly our office runs day to day. Everything feels much more streamlined, which has taken a lot of stress off our team. One of my favorite features is the claims process, it’s very easy to manage and has saved me a lot of time compared to what I was used to. The dashboard is another huge win for the office. Being able to quickly see who still needs paperwork, who has outstanding balances, and what needs attention has made staying organized so much easier. Overall, it’s helped us work more efficiently and stay on top of things without feeling overwhelmed. Definitely a great upgrade for our practice.
Cons: We don't really have any cons, I only wish our schedule would print vertical instead of horizontal. But if that's the only complaint then it's a win for me.
Kristian J. · Office Manager · Hospital & Health Care · April 30, 2026
Tim has been amazing in walking us through each step and answering all questions. I like that they listen to their clients feedback and are improving the software on a consistent basis.
Pros: The fact that it is cloud based and that they have a great customer support system that makes the transition easier.
Cons: The Ledger and insurance posting is not as user friendly to read to the average office staff. It makes it difficult to be able to understand where balances are coming from
Shae L. · operations · Medical Practice · April 27, 2026
My overall experience has been very positive. Coming from the micromobility industry, I was able to adapt quickly, and the system has made daily operations more streamlined and organized. It’s a reliable tool that supports efficiency, and the onboarding guidance played a key role in helping us get the most out of it from the start.
Pros: What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management.
Cons: There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother.
Genesis H. · Manager of Operations · Medical Practice · April 23, 2026
Following an initial period of acclimation, I have found CareStack to be a genuinely enjoyable platform to utilize.
Pros: Treatment planning, patient check-in and check-out processes, patient portal functionality, and patient communication capabilities.
Cons: The transition from the previous platform was somewhat challenging, requiring an adjustment period to become accustomed to CareStack.
Candace K. · Administrative · Health, Wellness and Fitness · April 20, 2026
Great cloud base Product and the supports team member have been great.([sensitive content hidden] ). Ease of scheduling patient and communication with patients.
Pros: Allows for remote access, making it easy to check schedules. Integrates scheduling, clinical notes, patient communication ,texting, emails and billing into one system.
Cons: The number of features can be overwhelming at times. and certain processes like treatment planning can be long.
Carla B. · Front Desk Admin · Hospital & Health Care · April 14, 2026
As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration.
Pros: CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable.
Cons: $7f
Anonymous User · Dentist · Hospital & Health Care · April 8, 2026
We started off a little rocky but once we were paired with [sensitive content hidden] , things started falling into place for us!
Pros: We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet.
Cons: We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from [sensitive content hidden] .
Hannah M. · Office Manager · Medical Practice · March 25, 2026
Overall Carestack is great. [sensitive content hidden] has been wonderful and patient. Once she became our trainer things really fell into place pretty quiclky for me.
Pros: [sensitive content hidden] was wonderful. I like how everything in Carestack is so streamlined and easy to work insurance once you know where to look for things.
Cons: I'll be honest, it was a bit rocky at the start. Our transition was not easy but once [sensitive content hidden] stepped in as our trainer things started to click
Suzanne F. · Insurance and AR-Dental Assistant · Medical Practice · March 23, 2026
Wonderful! If I ever can't figure anything out I just call there support number. It does not take lng to get an answer or they walk me through how to do what I am asking.
Pros: The implemenation specilist was wonderful. She made it so much easier with all of her knowledge of the software. Always had a quuck response and explained in a way that was easy to learn.
Cons: The billing statement were hard to decipher but there was an update and now I really like the new billing statements!
Paula S. · Office Manager · Medical Practice · March 9, 2026
[sensitive content hidden] was absolutely wonderful throughout the process of integrating our dental software with CareStack. She made what could have been a complicated transition feel seamless and organized from start to finish. [sensitive content hidden] worked closely with our office manager to answer every question and took the time to clearly explain each step to our team, making sure everyone felt comfortable with the new system. Her patience, knowledge, and responsiveness made a huge difference. We truly appreciate her support and professionalism and are grateful for how smoothly she helped make this integration happen.
Pros: I liked the all cloud based platform, the visuals of the software, the online booking and texting, the automated reminders built within the system and the automated text messages for reviews.
Cons: Billing was hard to understand and there was a large learning curve in the beginning. Felt like there was too many options and ways about doing things but was made easier once we had enough sessions with carestack employees. Only thing is knowledge of carestack was not uniform amongst their employees. Some knew about how to do things more than others.
Nikhal S. · Dentist · Health, Wellness and Fitness · March 9, 2026
Pros: Very user friendly. Everything in is one spot no need for multiple sites. The team is very efficient in getting you set up and helpful for your success.
Cons: Due to being a web based system, there are times where it can take a few seconds to load. This is not a common issue but may arise at times.
Ivana M. · Office Manager · Health, Wellness and Fitness · March 6, 2026
10/10 We are absolutely thrilled with the support we’ve received from the entire team! Help from our amazing success manager [sensitive content hidden] has been exceptional. Always kind, incredibly responsive, and genuinely a joy to work with. Every question was met with patience and clarity, and the teams proactive guidance helped us get up and running quickly and confidently. We truly couldn’t have asked for a better partner in this process and are so grateful for their continued support!
Pros: Ease of finding KPIs that matter and help develop workflows that are useful to our practice. The overall organization from onboarding to analytics and account management, we never felt lost along the way.
Cons: Tickets. Although the team did communicate very quickly and was able to get most problems resolved. Also, treatment planning with dual and tertiary insurance. They rarely show the correct copay.
Courtney M. · Office Manager · Medical Practice · February 27, 2026
Overall our team is pleased with what carestack has to offer, and look forward to seeing what new advancements they have to bring!
Pros: We love that it is very user friendly and easy to use. Support is prompt when needed and has lots of awesome features!
Cons: Some of our patients do struggle with the patient portal, and receiving their access codes. It can be a bit confusing for older patients.
Jasmine H. · office manager surgical dental assistant. · Health, Wellness and Fitness · February 26, 2026
My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system.
Pros: The support. We could not have made it through the changes without the support from [sensitive content hidden]
Cons: The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown.
Cristy C. · Billing Insurance Coordinator · Medical Practice · February 18, 2026
Pros: I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs.
Cons: While no software is perfect, CareStack's responsive team ensures that any issues can be fixed or enhanced. This partnership approach allows both the PMS and dental practice to grow together.
Penny F. · Senior Operating system · Hospital & Health Care · February 13, 2026
Great. Even with the above complaint, the support team was still able to help us better understand and customize the information if needed
Pros: I am really happy with the ease of the transition from previous software. Plenty of help and support from CareStack team (Racquel)
Cons: Billing statements are complicated for patients to read. Patient ledger is difficult to follow along
Ashley S. · Office Manager · Medical Practice · February 12, 2026
There was always great support. Plenty of meetings and check ins. Questions and concerns never went unheard.
Pros: The interface is very seamless, it is user friendly. You can get to almost every application you need from almost any screen
Cons: I think at first we didn't have all the systems we were looking for within one software, but there were ways around it to make it work.
Aziz B. · Owner · Medical Practice · February 12, 2026
My experience with CareStack overall has been positive. The onboarding team helped to answer all of our questions and was always available in a timely manner when we needed assistance.
Pros: The onboarding team was amazing, customer service is great, and we love the frequent updates. The updates are always fixing bugs and issues.
Cons: It was a challenging transition from our old software, Eaglesoft. We are happy to be in CareStack but the transition is challenging especially for team members set in their ways.
Emily W. · Office Manager · Health, Wellness and Fitness · February 12, 2026