PatientNow

Pros: How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call.

Cons: The onboarding was difficult in 2023, but since then the company has gotten much better with customer service.

Pros: I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems.

Cons: It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy.

Pros: It gets the job done and helps you keep your business stay compliant. Fine if your used to an interface that's all business and less user-friendly/intuitive.

Cons: Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new provider. They were vague about the process and Support was unresponsive for weeks as we followed up via email and phone calls to get an update on our requests to transfer OUR business and patient data. I could go on about how disorganized and blase they are in managing client exits but they don't deserve anymore of my time. We experienced constant latency issues and were not satisfied with the reporting and communications functionality.

Pros: Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so.

Cons: User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on.

Pros: The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features

Cons: It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling.

Pros: The onboarding process was extremely helpful, and I enjoyed the entire process, great tutorials to watch. Great value for your money. Very user friendly, I love the ease of the entire system. We had another EMR that was not easy to use at all, I did research on this one and I am so glad I did!

Cons: To be quiet honest, this is a new EMR for us, I have not found any Cons so far. I love the EMR. When I did my research for another EMR, I found this one and was really interested in it. The one that we use to use was junk!

Pros: You can copy and paste an appointment, which saves time creating new appointments when you have patients waiting up front.

Cons: You cannot delete appointments that were created by mistake , the appointmetn stays in the client record.

Pros: Patient Now customer support. All representatives are so timely, helpful and kind. They are patient with my requests and don't make me feel like an idiot when I have a tech issue (mostly my mistakes!).

Cons: I have no negative responses to share concerning Patient Now customer support. All representatives were professional and helpful.

Pros: User friendly. Very simple and intuitive software, which is easy for all staff members to use. Training is simple.

Cons: Billing features. We find that the insurance Billing component is not as user-friendly as we would like.

Pros: I enjoy the various customizable options available. I also especially like the integration of text messages. Billing on PN is easy to navigate. Also, customer support is quick and responsive.

Cons: There are too many updates. I think updates should be rolled out on a quarterly basis to improve user experience.

Pros: Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great

Cons: that you have to check out the back bar products under a client " backbar" also , i would like the clients to be able to pre pay an amount under their name without specifically choosing a treatment

Pros: Nothing. I was told it would be a one stop shop for all my business needs and they fell short in every aspect.

Cons: Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month.

Pros: Entering a new patient, demographics, medical history, medications is a fairly simple process in Patient Now. Scheduling appointments is a simple process and I love the secure pay feature since we have to collect a deposit from patients.

Cons: The insurance module is slightly complicated. It takes quite a few steps to create an insurance claim and the check status has never worked since we started filing claims. I am not sure if it is Patient Now or if it isn't set up correctly.

Pros: I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly.

Cons: The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress.

Pros: More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better.

Cons: Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate.

Pros: I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1

Cons: Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely!

Pros: The invoices were easily created and easy to look up. Kept track of open invoices. Also liked the we could access some things from phone app.

Cons: Inputting schedule times for different providers was difficult. Also the photos section sometimes froze up or lagged when on the iPad. Documentation was also irritating.

Pros: Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy!

Cons: Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out.

Pros: Scheduling and intake settings are easy to use. Customer service is helpful. I didn't have to wait too long.

Cons: Would like to make toggling between screens easier when looking for information. Too many steps to access information needed. Some items are not so easy to find.

Pros: Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support.

Cons: We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS.

Pros: The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts.

Cons: Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools.

Pros: How user friendly it is. Everything you need to run a medical practice in one program. Customer service team is amazing!

Cons: There are too many system updates and not all the updates are good. Some cause more issues than what there was before.

Pros: Patient Now has outstanding technical support! They are super supportive and responsive. They have helped me time and time again with customizing templates to streamline our practice.

Cons: Inability to customize certain aspects of data bases. For instance, the data base of medicines is incomplete and there is no way to add to it.